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Troubleshooting
Problem Cause Solution
Camera will not
take pictures
or video
Batteries are weak
or exhausted
Replace the batteries in the camera
with four, new “AA” (LR6)
alkaline batteries.
Camera is turned OFF
Slide the power/mode button to photos
or video mode to turn power back ON.
Camera memory is full of
images (
appears on
the LCD screen)
Transfer pictures or video to your com-
puter (and then delete them on your
camera) or use the delete button on
the camera to remove some of them.
Pictures are blurry Lens may be dirty or
smudged
Clean the lens with a soft cloth.
Camera moved when
picture was taken
Try to keep the camera steady when
you take pictures.
Cannot transfer
pictures or video
to the computer
USB cord may not be
properly connected
Check cord connections on both
your camera and your computer.
Product functions
erratically or does
not function at all
Static electricity may
temporarily stop the
electronic function of
the camera and cause
picture loss. For example,
walking across the
rug and touching the
camera may create static
electricity.
Reset the electronics by opening and
closing the battery compartment door.
Batteries are weak
or exhausted
Replace the worn batteries with four,
new “AA” (LR6) alkaline batteries.
Camera is too cold (left
out or used in freezing
temperatures)
Normal function will return
once camera warms up.
20


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