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If your problem is not listed below, please call our toll-free
number for more support. Tech Services: 800-323-9005.
Question: Why does DVR does not work after
starting? Why did the DVR stop working?
Answer:
Check that the power adapter is
plugged into the DVR properly
Check the power source and all power cord
connections are properly connected
Make sure the power on-off switch on
the back of the DVR unit is on
Question: Why does the DVR reboot automatically
or stop for several minutes after starting?
Answer:
Check the supply voltage to be sure it is stable
Bad track on hard drive or the hard drive is bad
Instability of the front-end video signal
High temperature, too much dust, bad
DVR operating environment
Question: Why is there no video output
on single, multi or all channels?
Answer:
Check that the camera power is properly connected
Check the cable for connecting video input/
output in the back panel of DVR
Insert the video source directly into the display
device and check if either are causing the problem
Check the brightness of the picture and bring
it back to its original default setting
No video input signal or too weak
Question: What is the meaning of?
Answer:
Question: Why does DVR have problems
with real-time images, such as poor image
color or serious brightness distortion?
Answer:
If PAL and NTSC are not correctly selected, the images
will be in black and white or possibly a rolling screen
DVR may not be compatible with monitor
Adjust the DVR color settings
Question: Why is there no audio sound when monitoring?
Answer:
Check sound box or speaker functions/
check for a possible short circuit
Audio source may be connected to the video
channel - you can click on full-screen to check
The DVR hardware may be defective
Cameras may not have audio capabilities
Speakers may need to have an amplifier
The channel being monitored may not be
connected to an audio camera
Volume may be turned down
Question: Why is there no audio when playing back?
Answer:
Check to see that the audio settings
for the channels are correct
Audio may be off in the record menu
Question: Why is my system time not correct?
Answer:
Wrong setting or user did not click OK to confirm
Question: Why doesn’t motion detection work?
Answer:
The selected motion detection area is not correct
Sensitivity may be too low
Question: Why do I have no disc or disc mount error?
Answer:
The data being downloaded may exceed
the capacity of backup device
The backup device may be incompatible
The backup device may be damaged
Question: Why doesn’t the Remote Control work?
Answer:
The remote control may be too far from the DVR
Remote control batteries may be low or dead
Remote control may be damaged
Question: Why can’t I log in over the Internet?
Answer:
Check to see if the network is connected
Check if LINK or 100M LED is displayed normally
on the panel; use ping xxx.xxx.xxx.xxx (DVR IP)
to check if the Internet is linked properly
Make sure you are running Windows 7, Vista or XP
operating system and Internet Explorer 6.0 - 8.0
Refer to the network setup section in the manual
Start / Stop Recording
Instant Playback
Mute / Audio On
Capture
PTZ Control
Digital Zoom
Image Settings
Live View Strategy
Information
Close
FAQ,s
APPENDIX
FAQ’s
93


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