Manual First Alert A-575 (page 21 of 26) (English)

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Troubleshooting

Problem Solution

I can’t record images from two

cameras simultaneously. This is not a malfunction. The DVR can only record one camera at

a time.

The wireless DVR will only pick

up one of my wireless

cameras.

Although the wireless DVR can be tuned to four wireless

channels, it can only monitor one of them at a time. Manually

change the channel by pressing the SW button.

You can monitor two cameras at once (one wired, one wireless)

using PIP (Picture-in-Picture) Mode. The DVR will automatically

switch between cameras to record whichever one detects motion.

The picture quality is poor

when I use a wireless camera,

or so distorted as to not qualify

as a picture.

Your camera’s signal is probably experiencing interference.

Realign the antennas or move the wireless DVR.

If this does not help, move the camera, or shut down other

wireless equipment operating near the wireless DVR.

There seems to be a red haze

in picture. This is most likely caused by a strong light source (such as the

sun) shining directly into the lens of the camera. Face the camera

away from light sources, or use a lens hood for the camera to stop

light entering the lens directly.

The foreground is too dark,

while the background is too

bright.

The wireless DVR uses automatic exposure adjustment to keep the

majority of the image correctly lit. However, this means that if

what you want to see is in shadow when something else in full

sun, the shadowy areas might black-out altogether.

The best solution is to make sure that the majority of the cameras

view (particularly the center) is set to the lighting conditions you

want to see in detail.

All I see at night is black. The wireless camera has limited night vision. The camera uses

infrared LEDs to “see” in the dark, which have a range limited to

approximately 16 ft. If there is nothing within that range, the

camera will see nothing.

Also, darkly colored objects (such as a black car) may not reflect

enough infrared light for the camera to see them clearly.

The camera is looking out a

window, and at night, all I can

see is white.

The camera uses infrared LEDs to see at night. However, infrared

light will reflect off a glass surface, and bounce-back into the lens

of the camera, washing out the image. Try moving the camera

directly in contact with the surface of glass, or move the camera

outside.

The wireless DVR is not

capturing pictures/videos when

it should, or it captures

pictures/videos too often.

Adjust the Motion Detection Settings (sensitivity and detection

range).

Check for interference between the wireless camera and wireless

DVR.

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First Alert A-575 Manual

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