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The black box does not turn on.
Check if the power (cigarette jack cord) is connected.
If the product is not working at all, press the RESET button
with the tip of a clip. (Resetting only blocks power, and
thus does not aect the product or the stored video.)
The buttons are not working.
Check if the black box is in the video recording state after
booting.
If the buttons are not working in the recording state,
request after sales service.
The black box does not boot up.
Check if the cigarette jack cord is the original one.
Check if the power LED of the cigar jack cord is on.
Check if the micro SD memory card has been inserted into
the black box properly.
Check if the external memory card format is FAT32. (NTFS
or exFAT are not recognized.)
Check if the external memory card is faulty or not an
original component.
Booting is complete, but there is no sound.
On the Setup Program screen, check if the alarm volume is
set to its lowest.
If there is still no sound after adjusting the volume,
request after sales service.
Recorded video does not play.
Video may not play depending on the characteristics of
the video player.
If the problem still persists, request after sales service.
My PC does not recognize the black box.
If the black box does not turn on when connected to
the PC or does not switch to USB mode, press the RESET
button.
If the connection often disconnects or becomes unstable,
connect the black box directly to a USB port on the PC
without using a USB hub. Connection through a USB hub
may not provide stable power to the black box.
Troubleshooting
30


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