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are most concerned that you get prompt and high quality
service. The manufacturer’s authorized studio have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
studio service manager first. Most matters can be re-
solved with this process.
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized studio.
They want to know if you need assistance.
If an authorized studio is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer
center should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Authorized studio name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (888) 242–6342
9
IF YOU NEED CONSUMER ASSISTANCE 373
375


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