6.2 Frequently Asked Questions
Question 1. When I try to disconnect the USB device, I keep on
getting “The device „Generic volume‟ cannot be stopped right
now. Try stopping the device again later.” message, what should
I do?
Answer: Close any program that might be accessing data on the
player, including Windows® Explorer. If it does not work, close all
programs and wait for another 20 seconds, then try the green arrow
icon again. If it still does not work, you should shut down the player
and disconnect the USB cable.
Question 2. I find new file names and folder names that I never
created before or they have strange gibberish names.
Answer: Most likely, the player‟s file allocation table (FAT) has been
corrupted. This might be due to the player shutting down (due to low
battery power) while reading or writing to your computer by the USB
connection. Windows and Macintosh often write extra files to the hard
disk such as finder.def or System volume info. These are normal and
will not do any harm to the player.
Question 3. I used my player to transfer files back and forth
between different computers. Will defragmenting the player hard
disk do any harm to it?
Answer: Defragmenting the player hard disk may be useful after
having transferred many files to and from the player. It is never
harmful to use the defragment on the player. Make sure no other
programs are running while using the Windows® defragment utility.
Make sure you have connected the player with the external power
adapter during this procedure.
