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The Steam Mop
will not turn on.
Steam Mop will
not make steam.
Steam Mop leaves
water on the floor.
Steam Mop is hard
to push.
Floors are cloudy,
streaky or spotty
after steaming.
Your Steam Mop should be securely plugged into a
220-240V AC electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call at:
Prime the pump, see page 4 for more information.
Is there water in the water tank? If not, add water to
your Steam Mop following the instructions.
Check to see if your micro-fiber cleaning pocket is
too wet. We recommend you unplug the Steam
Mop and change the micro-fiber cleaning pocket.
Make sure the steam pocket is attached correctly.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
The micro-fiber pocket might be dirty. Flip or change
the pocket.
If you washed the pocket with powder detergent then
the pocket might be ruined.
If you are cleaning in a kitchen area where there might
be a build-up of grease then use a degreasing agent
such as an all-purpose cleaner or dish soap and paper
towels to clean the area first.
You might have left the mop in the same spot for
too long.
Do you have hard water? If you do you, we recommend
switching to distilled water.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Troubleshooting Guide
32


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