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Q :
Le message « The device is offline » (l’appareil est hors ligne) ou « The device
is not registered » (Lappareil n’est pas inscrit) apparaît au moment de l’ajout
de la caméra dans l’application EZVIZ.
R :
1. Vérifiez que le réseau, auquel la caméra est connectée, fonctionne
correctement et que le service DHCP du routeur est activé.
2. Maintenez enfoncé le bouton de RÉINITIALISATION pendant 10 s pour
restaurer la configuration usine si vous avez modifié les paramètres
de réseau.
Q :
Le téléphone mobile ne reçoit pas les messages d’alarme lorsque la caméra
est hors ligne.
R :
1. Vérifiez que l’application EZVIZ est en exécution sur votre téléphone mobile.
2. Pour un téléphone mobile sous système Android, vérifiez que l’application
s’exécute en arrière-plan. Pour un téléphone mobile sous système
iOS, activez la fonction de message direct (push) dans « Settings >
Notification » (Réglages > Notification).
Q :
La caméra peut-elle être alimentée via des ports USB ou une batterie portable ?
R :
Il est conseillé d’utiliser l’adaptateur d’alimentation EZVIZ standard pour
fournir une tension électrique stable.
Pour plus d’informations, veuillez visiter le site Web www.ezvizlife.com.
Résolution des problèmes
21


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