LIMITED WARRANTY
Thank you for purchasing EZVIZ products. This limited warranty gives you, the original purchaser
of the EZVIZ product, specific legal rights. You may also have other legal rights that vary by
state, province or jurisdiction. The disclaimers, exclusions, and limitations of liability under this
limited warranty will not apply to the extent prohibited by applicable law. No distributor, reseller,
agent, or employee is authorized to make any medication, extension, or addition to this limited
warranty.
Your EZVIZ product is warranted for a period of one (1) year from the date of purchase against
defects in materials and workmanship, or such longer period as may be required by law in the
country or state where this product is sold, when used normally in accordance with user manual.
You can request warranty service by emailing us at support@ezvizlife.com .
For any defective EZVIZ products under warranty, HANGZHOU HIKVISION DIGITAL TECHNOLOGY
CO., LTD. (“the Company”) will, at its option, (i) repair or replace your product free of charge; (ii)
exchange your product with a functional equivalent product; (iii) or refund the original purchase
price, provided you provide the original purchase receipt or copy, brief explanation of the defect,
and return the product in its original packaging. At the sole discretion of the Company, repair or
replacement may be made with a new or refurbished product or components. This warranty does
not cover the postal cost, insurance and any other incidental charges incurred by you in returning
the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of
this limited warranty. Any product that has either been repaired or replaced under this limited
warranty will be covered by the terms of this limited warranty for the longer of ninety (90) days
from the date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the proof of purchase is not
provided.
• For any malfunction, defect or failure caused by or resulting from the evidence of impact,
mishandling ,tampering, use contrary to the applicable instruction manual, incorrect power
line voltage, accident, loss, theft, fire, flood or other Acts of God, shipping damage or damage
resulting from repairs performed by unauthorized personnel.
• For any consumable parts, such as batteries, where the malfunction is due to the normal
aging of the product.
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports.
• Any software, even if packaged or sold with EZVIZ hardware.
• For any other damages free from defects in material or workmanship.
• Routine cleaning, normal cosmetic and mechanical wear and tear.
Please do not hesitate to contact your seller, or send e-mails to us support@ezvizlife.com, with
any questions.
COPYRIGHT ©2017 HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO., LTD. ALL RIGHTS RESERVED.
