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Solución de problemas
P:
Al agregar la cámara usando la app EZVIZ se muestra el mensaje “The device
is offline.” (El dispositivo está sin conexión.) o “The device is not registered.” (El
dispositivo no está registradox).
R:
1. Compruebe si funciona correctamente la red a la que está conectada la cámara y si
está activado el DHCP del router.
2. Mantenga pulsado el botón de REINICIO durante 10 segundos para restablecer los
ajustes si cambia los parámetros de la red.
P:
El teléfono móvil no recibe mensajes de alarma cuando la cámara está en línea.
R:
1. Asegúrese de que la app EZVIZ esté funcionando en su teléfono.
2. En teléfonos móviles con sistema operativo Android, la app funciona en segundo
plano; y en teléfonos móviles con iOS, active la función de notificación automática
desde “Settings > Notification” (Ajustes > Notificación).
P:
¿La cámara soporta alimentación con dispositivos USB o batería portátil.
R:
Se recomienda utilizar el adaptador de corriente estándar de EZVIZ para garantizar una
alimentación eléctrica estable.
Para obtener más información, visite www.ezvizlife.com.
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