707548
11
Zoom out
Zoom in
Previous page
1/73
Next page
7
Troubleshooting
Q:
“The device is offline.” or “The device is not registered.” prompts when adding Alarm Hub by EZVIZ
app.
A:
1. Check the Wi-Fi is connected with the Alarm Hub and make sure its working.
2. Check whether the yellow indicator flickers; if not, please restart the Alarm Hub and connect to
the Wi-Fi again.
Q:
The mobile phone does not detect the alarm when the Alarm Hub is online and alarm occurs.
A:
1. Make sure the EZVIZ app is running on your mobile phone.
2. For Android OS mobile phone, make sure the app is running in the background; and for the iOS,
enable the message push function in “Settings > Notification”.
Q:
The status of the detector is displayed as offline on the EZVIZ app.
A:
1. Make sure the Wi-Fi status that the Alarm Hub connected with is normal.
2. Make sure the distance between the detectors and the Alarm Hub is less than 100m and no
barrier is allowed.
3. Make sure the detector’s battery has not been depleted.
Q:
The detector can detect the alarm and the Alarm Hub works normally, but no voice prompts.
A:
1. Make sure the distance between the detector and the Alarm Hub is less than 100m and no
barrier is allowed.
2. Adjust the installation position of the Alarm Hub. You’re recommended to install the Alarm Hub
in the center of your house.
3. Make sure the Alarm Hub is not in Mute mode.
11


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Ezviz A1 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Ezviz A1 in the language / languages: English, German, Dutch, French, Italian, Polish, Spanish as an attachment in your email.

The manual is 4,78 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info