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16 Troubleshooting
Error
Possible cause
Measure
It doesn’t work.
Does the plug go into
the socket?
Insert the plug into the
socket.
Is the water container
correctly positioned on
the base?
Place the water
container correctly on
the base.
Was the dry-run
protection feature
triggered?
See the section on Dry-
run protection
The boiling process
takes a very long
time.
Check whether the
electric kettle has to be
decalcified.
See the chapter on
Decalcification
Only a little water
comes out of the
spout when I try to
pour it.
Check whether the
strainer insert in front of
the spout is dirty.
Clean the strainer
insert.
Stains are formed on
the bottom of the
water container.
These are calcareous
deposits. They are
innocuous but need to
be removed regularly.
See the chapter on
Decalcification
The electric kettle
doesn’t switch off
although the water is
boiling.
- Switch the kettle off
by pressing the on/
Off switch upwards.
-Let the kettle cool
down.
- Check whether the lid
is closed and engaged.
21


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