Scope of the Defect
Removal
Within the periods mentioned we
will eliminate all defects from the
appliance, which are to be
demonstrably attributed to
unsatisfactory execution or
material defects. Replaced parts
are transferred to our ownership.
The following are excluded:
Normal wear, deliberate or
negligent damage, damage that
is caused by non-compliance with
the operating instruction,
inappropriate setup or installation
or due to connection to the
wrong mains voltage, damage
due to a chemical or an electro-
thermal effect or due to other
abnormal environmental
conditions, glass, lacquer or
enamel damage and possibly
differences in colour as well as
defective bulbs. Likewise,
appliance defects are excluded if
they are to be attributed to
transport damage. Also, we don’t
provide any services if work is
undertaken on appliances by
unauthorized persons at Exquisit
or if parts of foreign origin are
used without our specific written
permission. This restriction does
not apply to defect-free work
performed by a qualified
specialist with our original parts
to adjust the appliance to comply
with the technical protection
regulations of another European
Union country.
Area of applicability
Our warranty applies to
appliances that were purchased
in a country of the European
Union and that are in operation in
the Federal Republic of Germany
or Austria.
For appliances that were
purchased in a country of the
European Union and brought into
another European Union country,
services are provided under the
customary warranty conditions of
the particular country. An
obligation to perform under the
terms of the warranty only exists
if the appliance is in compliance
with the technical regulations of
the country, in which the
warranty claim is enforced.
For repair orders outside of the
warranty period, the following
shall apply:
If an appliance is repaired, the
repair invoices are to be paid
immediately without any
deduction.
If an appliance is examined
and/or a repair that has been
started has not been completed,
lump sums will be calculated for
travel expenses and work.
Consultation with our customer
advisory service center shall be
free of charge.
