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The following are excluded:
Normal wear, deliberate or negligent damage, damage that is caused by
non-compliance with the operating instruction, inappropriate setup or
installation or due to connection to the wrong mains voltage, damage due
to a chemical or an electro-thermal effect or due to other abnormal
environmental conditions, glass, lacquer or enamel damage and possibly
differences in colour as well as defective bulbs. Likewise, appliance defects
are excluded if they are to be attributed to transport damage. Also, we
don’t provide any services if work is undertaken on appliances by
unauthorized persons at Exquisit or if parts of foreign origin are used
without our specific written permission. This restriction does not apply to
defect-free work performed by a qualified specialist with our original parts
to adjust the appliance to comply with the technical protection regulations
of another European Union country.
Area of applicability
Our warranty applies to appliances that were purchased in a country of
the European Union and that are in operation in the Federal Republic of
Germany or Austria.
For appliances that were purchased in a country of the European Union
and brought into another European Union country, services are provided
under the customary warranty conditions of the particular country. An
obligation to perform under the terms of the warranty only exists if the
appliance is in compliance with the technical regulations of the country, in
which the warranty claim is enforced.
For repair orders outside of the warranty period, the following shall apply:
If an appliance is repaired, the repair invoices are to be paid immediately
without any deduction.
If an appliance is examined and/or a repair that has been started has not
been completed, lump sums will be calculated for travel expenses and
work. Consultation with our customer advisory service centre shall be free
of charge.
