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18 General warranty conditions
Warranty conditions
As the purchaser of an Exquisit appliance you are entitled to the legal
guarantees under the purchasing contract with your dealer. In
addition, we grant you a warranty under the following conditions:
Benefit duration
The warranty lasts for 24 months from the date of purchase. (Proof of
purchase must be submitted.) During the first 6 months, any defects
on the appliance will be eliminated free of charge, provided that the
appliance is accessible for repairs without any special effort. In the
further 18 months, the purchaser is obliged to prove that the defect
was already in existence when the appliance was delivered.
For industrial use (e.g. in hotels or canteens) or for community use by
several households, the warranty lasts for 12 months from the date of
purchase. (Proof of purchase must be submitted.) During the first 6
months, any defects on the appliance will be eliminated free of charge,
provided that the appliance is accessible for repairs without any special
effort. In the further 6 months, the purchaser is obliged to prove that
the defect was already in existence when the appliance was delivered.
If a claim is made on the warranty, the warranty will not be extended
for either the appliance or for newly installed parts.
Extent of defect rectification
We will rectify all defects on the appliance that can be proven to be
attributed to faulty workmanship or material defects. Replaced parts
will become our property.
The following are excluded:
Normal wear and tear, deliberate or negligent damage, damage that
was caused by a failure to comply with the user manual, improper
assembly and/or installation or connection of the appliance to the
wrong mains voltage, damage due to chemical and/or electro thermal
effects or other abnormal environmental conditions, glass, varnish or
enamel damage, variations in colour and defective light bulbs.
Likewise, defects on the appliance are excluded if they are to be
attributed to damage in transit. We do not render any services if any
work has been performed on the Exquisit appliance by unauthorized
persons or if parts from a third party were used without our specific
written permission. This restriction shall not apply to error-free work
that was performed by a qualified professional within our organization
to adapt the appliance to the technical safety provisions of another EU
country.
