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17 General warranty terms
The following terms describing the preconditions for and scope of our warranty, do not infringe the
warranty rights of the ultimate buyer.
Our warranty for this appliance is granted under the following terms:
As buyer of a Exquisit appliance, you have a manufacturer’s warranty for a period of 2 years from
the date of purchase.
During this warranty period, you can make your warranty claims directly on the manufacturer’s
Service platform at
www.ggv-service.de.
If an additional warranty is concluded between you and your dealer, all claims against the
manufacturer will become void after the end of the 24-month manufacturer’s warranty. In this
case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of charge on
condition that the appliance is accessible for repairs without any great effort. During the following
18 months, the buyer is obliged to prove that the defect already existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households, the
warranty period is 12 months from the date of purchase (proof of purchase must be presented).
During the first 6 months, defects in the appliance are remedied free of charge on condition that
the appliance is accessible for repairs without any great effort. During the following 6 months, the
buyer is obliged to prove that the defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are demonstrably
attributable to poor workmanship or material flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe the
operating instructions, improper installation and set-up or connection to the wrong mains power
supply, damage caused by chemical or electrothermal effects or other abnormal environmental
conditions, glass, paintwork or enamel damage and possible differences in colour as well as
defective bulbs. Defects in the appliance resulting from transport damage are also not covered. We
are also not obliged to perform defect remedies, if – without our express written authorisation –
work is carried out on the Exquisit appliance by unauthorised persons or third-party parts have
been used.
This limitation shall not apply to faultless work carried out by a qualified person using our original
parts to adapt the appliance to the technical safety regulations of another EU member state.
Scope
Our warranty applies to appliances purchased in an EU member state and operated in the Federal
Republic of Germany or Austria.
For appliances purchased in one EU member state and moved to another EU member state, defect
remedies will be carried out within the framework of the national warranty terms. The obligation to
provide services under warranty shall apply only as long as the appliance satisfies the technical
regulation of the country in which the warranty claim is made.
For repairs outside the warranty period:
If an appliance is repaired, the repair invoices are payable immediately without deduction.
If an appliance is inspected or a started repair is not completed, flat-rate travelling expenses and
labour costs will be invoiced. Advice from our After Sales Service centre is free of charge
