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User Manual | Excel Galaxy II
It is possible that some problems may occur during the use of your Excel Galaxy II. Please see below
for possible error codes. If you experience problems you can not nd in this form, we advise you to
contact an ofcial Van Os Medical dealer.
1. Low Battery
The batteries need to be charged. This error code may appear as a spanner icon to indicate this.
2. Battery Voltage Too Low
Indicates that the battery voltage is too low or one or both of the batteries may be defect. Charge
the batteries. If the fault still occurs after charging, it is possible that the charger is defect.
3. Contact Authorised Dealer
4. Overheated Motor
Indicates that the motor is overloaded or overheated. Turn the scooter power off and allow the
scooter to rest for 10 minutes.
5. Brake
Indicates a brake or brake wiring problem. The freewheel lever may be in the disengaged position.
Make certain that the freewheel lever is in the engaged position. Turn the key switch to the off
position to stop the ash code. Set the freewheel lever to the engaged position. Turn the key back to
the on position. If the above remedies do not solve the problem, contact your authorised dealer.
6. Throttle
Indicates that the throttle control lever was not in the neutral position when the key switch was
turned to the on position. Turn the key switch to the off position. Make certain that the throttle
control lever is in the neutral position. Turn the key switch to the on position.
7. Speed Potentiometer
Indicates a problem with the throttle control lever or the speed potentiometer. Make certain that
all electrical connections are rmly and correctly joined. If the problem is not solved contact your
authorised dealer.
8. Motor Voltage
Indicates a motor voltage problem.
9. Internal Errors
Indicates other internal errors or faults. Contact a authorised dealer.
8.2 Error codes
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© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W: www.vanosmedical.co.uk
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W: www.vanosmedical.co.uk
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