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06. TROUBLESHOOTING
31
PROBLEM CAUSE SOLUTION
FIRST START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL
START
-
UP
AS THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY
SWITCHED OFF
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE CALL TECHNICAL ASSISTANCE.
INTERRUPTED FUSE IN
CONTROL BOARD CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
FAULTY DISPLAY CALL TECHNICAL ASSISTANCE.
ALARM
NO FIRE
PELLETS NOT
FED TO
BURN POT
PELLETS
FALL BUT
NOT LIT
STOVE
SWITCHES
OFF DURING
NORMAL
FUNCTIONIN
G
NO PELLETS
A
L
A
R
M
N
O
F
I
R
E
SAFETY THERMOSTAT
TRIGGERED
AUGER TUBE BLOCKED BY
FOREIGN BODY
FAULTY AUGER TUBE MOTOR
ACTIVE ALARM
DIRTY BURN POT
TEMPERATURE TOO COLD
DAMP PELLETS
FAULTY IGNITION PLUG
FAULTY FUME SENSOR
FAULTY EXHAUST BLOWER
FAULTY CONTROL BOARD
POWER OUTAGE
NO PELLETS
AUGER TUBE BLOCKED BY
FOREIGN BODY
POOR QUALITY PELLETS
INSUFFICIENT PELLET SET
VALUE AT MINIMUM HEAT
OUTPUT
ACTIVE ALARM
POOR FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED VENT PIPE
CLEAN VENT PIPE IMMEDIATELY.
COMBUSTION AIR NOT
SUFFICIENT CLOGGED AIR INTAKE.
CLOGGED STOVE CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY
EXHAUST
BLOWER GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL TECHNICAL ASSISTANCE.
INADEQUATE COMBUSTION AIR
SET VALUE CALL TECHNICAL ASSISTANCE.
ALARM NO
NETWORK POWER OUTAGE SWITCH STOVE ON AND OFF, CHECK PLUG.
RiS / ECO SET ROOM TEMPERATURE REACHED / STOVE WORKS PROPERLY.
DISPLAY DOES
NOT WORK
SET ROOM TEMPERATURE
REACHED
INCREASE SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING"
MODE.
STOP FIRE
PERIODIC CYCLE OF BURN POT
CLEANING STOVE WORKS PROPERLY.
ALARM DEP
EXCESSIVE OR INADEQUATE
VENT PIPE LENGTH NON-COMPLIANT VENT PIPE.
CLOGGED OUTLET CLEAN VENT PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS STRONG WIND.
32


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