The warranty period is two years if the product was purchased by a private customer (Legislative Decree no. 24, February 2 2002) and one year if it was purchased
by a company or by a professional (subject to VAT).
The tax document referred to the product purchase gives validity to the warranty and the date on it shall be used to calculate the warranty period.
The warranty provided shall be subject to the following terms and conditions:
You can contact the staff in charge of the after-sale procedure by calling 0438.35469 or by sending an email to assistenza@evacalor.it
Our qualified staff will provide you with information concerning technical, installation or maintenance problems.
Should it prove impossible to solve the issue over the phone, our staff will forward it to the Technical Support Service closest to you, which will guarantee assistance
from a technician within 5 working days
Any parts replaced during the warranty period shall be covered for the remaining period of the purchased product warranty.
The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use the product during the period required for repairing.
Should it be necessary to replace the product, the manufacturer will deliver it to the retailer who will then deliver it to the end user following the same procedure as
for the product purchase.
This warranty is valid within Italy. Should the product be sold or installed abroad the warranty shall be recognised by the distributor in charge of the relevant territory.
This warranty covers the repair or replacement of faulty parts or components or of the entire product at our sole discretion.
Whenever you require assistance, you may be asked to provide:
•Serial number
•Stove model
•Purchase date
•Purchase location
•Warranty activation certificate filled in by an authorised Technical Assistance Centre
The warranty shall not cover:
•Non-compliant installation or installation carried out by non-qualified staff (UNI10683 and UNI EN 1443);
•Use of non-certified pellets;
•Improper use, such as keeping the stove switched on for too long at maximum heat output;
•Annual stove maintenance carried out by someone other than one of our authorised Technical Assistance Centres;
•Vent pipe cleaning not carried out;
The warranty will not cover the following differences due to the natural features of the covering materials:
•Veining is a main feature of stone guaranteeing its uniqueness;
•Any small cracks or cracking in ceramic or majolica surrounds;
•Any shade or tone differences in ceramic or majolica surrounds;
•Door glass;
• Gaskets;
•Ignition plug heating elements (warranty period: 1 year);
•The warranty does not cover masonry works;
•Damage to chromed and/or anodised and/or painted metal parts or on any other treated surfaces due to rubbing or bumping with other metal parts;
•Damage to chromed and/or anodised and/or painted metal parts or on any other treated surfaces due to improper maintenance and/or cleaning using chemical
products or agents (said parts must be cleaned using only water);
•Damage to mechanical components or parts due to improper use or to installation carried out by non-qualified staff or not in compliance with the instructions
provided with the product;
•Damage to electrical or electronic parts or components due to improper use or to installation carried out by non-qualified staff or not in compliance with the
instructions provided with the product.
Attention: after purchase, please keep this warranty certificate together with the original package, installation and testing certificate and the retailer
receipt.
IMPORTANT:
EVA STAMPAGGI ADVISES TO CONSULT WITH ITS AUTHORIZED DEALERS AND SERVICE CENTERS.
AN INSTALLATION ACCORDING TO THE LAW IS MANDATORY, EVA STAMPAGGI STRONGLY RECOMMENDS A
FIRST IGNITION OF ITS PRODUCTS WITH A QUALIFIED TECHNICIAN.
EVA STAMPAGGI HAS NO LIABILITY OF ONLINE SALES AND RELATED OFFERS, BECAUSE IT DOES NOT MAKE
DIRECT SALES TO THE GENERAL PUBLIC.
FOR ANY TECHNICAL PROBLEM DURING THE PERIOD OF THE LEGAL WARRANTY, THE PROCEDURE
REQUIRES TO CONTACT THE DEALER OR DIRECTLY OUR AFTER SALE SERVICE.
WARNING for proper waste disposal of electrical and electronic equipment (WEEE), according to the European Directive 2002/96 / EC and the
subsequent amendment 2003/108 / EC.
The presence of this symbol applied to the product determines that it is NOT a refusal to be considered generic, but must be demolished
and disposed of in compliance with the rules in force in your country, making sure that the collection centers are in accordance with the
law and respectful of the environment. The responsibility for such disposal is to be borne by the owner and to not incur sanctions or
adverse effects on the environment and health, we recommend you contact the local administration, the local waste disposal center or
the retailer directly to get more information about places and ways of collecting.
Proper waste disposal is important not only for the environment and the health of citizens, but also because this operation leads to a
recovery of materials that have significant energy and resource savings.
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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