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06. TROUBLESHOOTING
40
PROBLEM
CAUSE
SOLUTION
FIRST START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE FIRST START-UP
SINCE THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY
SWITCHED OFF
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE
CALL TECHNICAL ASSISTANCE.
INTERRUPTED FUSE IN
CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY DISPLAY
CALL TECHNICAL ASSISTANCE.
ALARM
NO FIRE
PELLETS NOT
FED TO
BURN POT
PELLETS
FALL BUT
NOT LIT
STOVE
SWITCHES
OFF DURING
NORMAL
FUNCTIONING
NO PELLETS
CHECK HOPPER
SAFETY THERMOSTAT
TRIGGERED
MANUALLY RESET THE THERMOSTAT LOCATED ON STOVE BACK.
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS NAILS, ETC.
FAULTY AUGER TUBE MOTOR
CALL TECHNICAL ASSISTANCE.
ACTIVE ALARM
SEE ALARM SECTION.
DIRTY BURN POT
CLEAN BURN POT.
TEMPERATURE TOO COLD
REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE BURN POT UPON EACH
TIME.
DAMP PELLETS
CHECK PELLET STORAGE LOCATION.
FAULTY IGNITION PLUG
CALL TECHNICAL ASSISTANCE.
FAULTY FUME SENSOR
CALL TECHNICAL ASSISTANCE.
FAULTY EXHAUST BLOWER
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
NO PELLETS
CHECK HOPPER
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS NAILS, ETC.
POOR QUALITY PELLETS
CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET
VALUE AT MINIMUM HEAT
OUTPUT
CALL TECHNICAL ASSISTANCE.
ACTIVE ALARM
SEE ALARM SECTION.
POOR FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED VENT PIPE
CLEAN VENT PIPE IMMEDIATELY.
COMBUSTION AIR NOT
SUFFICIENT
CLOGGED AIR INTAKE.
CLOGGED STOVE
CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY EXHAUST
BLOWER
GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL TECHNICAL ASSISTANCE
INADEQUATE COMBUSTION AIR
SET VALUE
CALL TECHNICAL ASSISTANCE.
ALARM NO RETE
POWER OUTAGE
SWITCH STOVE ON AND OFF, CHECK PLUG.
RiS / ECO
SET ROOM TEMPERATURE REACHED / STOVE WORKS PROPERLY
DISPLAY DOES
NOT WORK
SET ROOM TEMPERATURE
REACHED
INCREASE SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING"
MODE.
STOP FIRE
PERIODIC CYCLE OF BURN POT
CLEANING
STOVE WORKS PROPERLY
ALARM DEP
EXCESSIVE OR INADEQUATE
VENT PIPE LENGTH
NON-COMPLIANT VENT PIPE
CLOGGED OUTLET
CLEAN VENT PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS
STRONG WIND.
41


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