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PROBLEM CAUSE
SOLUTION
FIRST
START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE
APPLIANCE FIRST START-UP SINCE THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A
SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY
NOT
WORKING
POWER OUTAGE CHECK PLUG AND POWER SUPPLY
FAULTY ELECTRICAL CABLE CALL TECHNICAL ASSISTANCE.
INTERRUPTED FUSE IN
CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
FAULTY DISPLAY CALL TECHNICAL ASSISTANCE.
ALARM NO FIRE
PELLET
S NOT
FED TO
BURN
POT
PELLET
S FALL
BUT
NOT
LIT
STOVE
SWITCH
ES OFF
DURING
NORMA
L
FUNCTI
ONING
NO PELLETS ALARM NO FIRE
SAFETY THERMOSTAT
TRIGGERED
MANUALLY RESET THE THERMOSTAT LOCATED ON STOVE BACK.
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY,
SUCH AS NAILS, ETC.
FAULTY AUGER TUBE MOTOR CALL TECHNICAL ASSISTANCE.
ACTIVE ALARM SEE ALARM SECTION.
DIRTY BURN POT CLEAN BURN POT.
TEMPERATURE TOO COLD
REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE BURN
POT UPON EACH TIME.
DAMP PELLETS CHECK PELLET STORAGE LOCATION.
FAULTY IGNITION PLUG CALL TECHNICAL ASSISTANCE.
FAULTY FUME SENSOR CALL TECHNICAL ASSISTANCE.
FAULTY EXHAUST BLOWER CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
NO PELLETS CHECK HOPPER
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY,
SUCH AS NAILS, ETC.
POOR QUALITY PELLETS CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET
VALUE AT MINIMUM HEAT
OUTPUT
CALL TECHNICAL ASSISTANCE.
ACTIVE ALARM SEE ALARM SECTION.
POOR
FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED VENT
PIPE
CLEAN VENT PIPE IMMEDIATELY.
COMBUSTION AIR NOT
SUFFICIENT
CLOGGED AIR INTAKE.
CLOGGED STOVE CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY EXHAUST
BLOWER
GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL TECHNICAL
ASSISTANCE
INADEQUATE COMBUSTION
AIR SET VALUE
CALL TECHNICAL ASSISTANCE.
ALARM NO
RETE
POWER OUTAGE SWITCH STOVE ON AND OFF, CHECK PLUG.
RiS / ECO
SET ROOM TEMPERATURE REACHED / STOVE WORKS PROPERLY
DISPLAY
DOES NOT
WORK
SET ROOM TEMPERATURE
REACHED
INCREASE SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK
TO "WORKING" MODE.
STOP FIRE
PERIODIC CYCLE OF BURN
POT CLEANING
STOVE WORKS PROPERLY
ALARM DEP
EXCESSIVE OR INADEQUATE
VENT PIPE LENGTH
NON-COMPLIANT VENT PIPE
CLOGGED OUTLET CLEAN VENT PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS STRONG WIND.
50


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