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09. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
FIRST START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL
START-UP AS THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY SWITCHED OFF
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE
CALL TECHNICAL ASSISTANCE.
INTERRUPTED FUSE IN CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY DISPLAY
CALL TECHNICAL ASSISTANCE.
ALAR COOL FIRE
ACTIVE ALARM MISSING PELLETS
ACTIVE ALARM NOT ON -
AL6 MISSING PELLETS
AL6 NO FLAME
NO FLAME
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
NO PELLETS
CHECK TANK.
AUGER TUBE BLOCKED BY FOREIGN BODY DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN
BODY, SUCH AS NAILS, ETC.
POOR QUALITY PELLETS
CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET VALUE AT MINIMUM HEAT
OUTPUT CALL TECHNICAL ASSISTANCE.
POWER OUTAGE SWITCH STOVE ON AND OFF, CHECK PLUG.
ALAR NOT ON
ACTIVE ALARM NOT ON -
AL5 FAILURE TO TURN ON
NO STAB
NO PELLETS
CHECK TANK.
SAFETY THERMOSTAT TRIGGERED
MANUALLY RESET THE THERMOSTAT LOCATED ON STOVE BACK
FAULTY FUME SENSOR
CALL TECHNICAL ASSISTANCE.
AUGER TUBE BLOCKED BY FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN
BODY, SUCH AS NAILS, ETC.
FAULTY AUGER TUBE MOTOR
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY EXHAUST BLOWER
CALL TECHNICAL ASSISTANCE.
DIRTY BURN POT
CLEAN BURN POT.
TEMPERATURE TOO COLD
REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE
BURN POT UPON EACH TIME.
DAMP PELLETS
CHECK PELLET STORAGE LOCATION.
FAULTY IGNITION PLUG
CALL TECHNICAL ASSISTANCE.
ALAR COOL FIRE
AL1 BLAC-OUT
DURING OPERATION THE ELECTRICITY SUPPLY WAS
CUT OFF
IF FOR MORE THAN 20 SECONDS THE STOVE GOES OFF/BURN
POT CLEANING IF FOR LESS THAN 20 SECONDS THE STOVE
RESTARTS IN OPERATING MODE
BURN POT CLEANING
WARNING THAT APPEARS AFTER 8 HOURS OF
STOVE OPERATION (4/5 KW MODELS ONLY) 8 HOURS
ARE CUMULATIVE
TO CLEAR THE WARNING, PRESS ALL 3 BUTTONS ON THE
DISPLAY FOR 4-5 SECONDS
IRREGULAR SLOW FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED VENT PIPE
CLEAN VENT PIPE IMMEDIATELY.
COMBUSTION AIR NOT SUFFICIENT
SUCTION PIPE CLOGGED.
CLOGGED STOVE
CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY EXHAUST BLOWER
GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL
TECHNICAL ASSISTANCE.
INADEQUATE COMBUSTION AIR SET VALUE
CALL TECHNICAL ASSISTANCE.
ALAR FAN FAIL
ASPIRAT-FAULT ACTIVE ALARM
AL4 ASPIRAT-FAULT
AL. FAN
FAULTY OR DEFECTIVE FUME FAN CALL TECHNICAL ASSISTANCE.
THE BOARD DOES NOT HEAR THE MOTOR RUNNING
(DEFECTIVE BOARD) CALL TECHNICAL ASSISTANCE.
ECO/MODULE REACHING THE SET AMBIENT TEMPERATURE/ CORRECT OPERATION, THE STOVE WORKS AT POWER LEVEL 1. INCREASE
SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING" MODE.
STOP FIRE
CLN-BURN POT
CLEAN BURN POT
BURN POT CLEANING
PERIODIC CYCLE OF BURN POT CLEANING CORRECT OPERATION.
STAND-BY / ECO STOP / PAUSE REACHING SET AMBIENT TEMPERATURE / CORRECT OPERATION
ALAR DEP FAIL
ACTIVE ALARM MISSING DEPRESS-
AL8 MISSING DEPRESS-
AL. VACUOST AL DEPR.
EXCESSIVE OR INADEQUATE VENT PIPE LENGTH
FIREPLACE NOT COMPLIANT, MAX 6 METRES OF TUBE WITH Ø
80mm AT EACH 90° BEND OR T-CONNECTOR AS 1 METRE OF
TUBE.
CLOGGED OUTLET CLEAN VENT PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS STRONG WIND.
ALARM ACTIVE FLOW ALARM
AL FLUX SENSOR DIRTY, BARREL CLOGGED OR DOOR OPEN. CALL TECHNICAL ASSISTANCE.
ALAR SAF FAIL
THERMAL-SAFETY ACTIVE ALARM
AL7 THERMAL-SAFETY
AL. SAF.
BOILER TEMPERATURE TOO HIGH
LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON
BAC
K. IF THE PROBLEM REMAINS UNSOLVED, CONTACT A
SPECIALISED TECHNICIAN.
TEMPORARY POWER OUTAGE LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON
BACK. SWITCH STOVE ON AGAIN.
FAULTY EXCHANGER BLOWER
CALL TECHNICAL ASSISTANCE.
FAULTY THERMOSTAT WITH RESET
CALL TECHNICAL ASSISTANCE.
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