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13.Troubleshooting
PROBLEM
CAUSE
SOLUTION
DISPLAY NOT WORKING
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY
REAR SWITCH OFF FAULTY DISPLAY
TURN ON REAR SWITCH
FAULTY ELECTRICAL CABLE
CALL TECHNICAL ASSISTANCE
INTERRUPTED FUSE IN CONTROL BOARD
CALL TECHNICAL ASSISTANCE
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE
ALARM NO FIRE
PELLET HOPPER EMPTY
CHECK AND LOAD HOPPER IF NECESSARY
STOVE DOES NOT TURN
ON
AUGER TUBE BLOCKED BY FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY
FOREIGN BODIES, SUCH AS NAILS, ETC.
DIRTY BURN POT
CLEAN BURN POT
TEMPERATURE TOO COLD
TRY SWITCHING ON REPEATEDLY.
DAMP PELLETS
CHECK PELLET STORAGE LOCATION.
FAULTY AUGER TUBE MOTOR
CALL TECHNICAL ASSISTANCE
FAULTY IGNITION PLUG
CALL TECHNICAL ASSISTANCE
FAULTY TEMPERATURE SENSOR
CALL TECHNICAL ASSISTANCE
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE
FAULTY EXHAUST BLOWER
CALL TECHNICAL ASSISTANCE
FLAME BURNS OUT
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY
PELLET HOPPER EMPTY
CHECK AND LOAD HOPPER IF NECESSARY
AUGER TUBE BLOCKED BY FOREIGN BODY
POOR QUALITY PELLETS
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY
FOREIGN BODIES, SUCH AS NAILS, ETC.
POOR QUALITY PELLETS
CHANGE PELLET TYPE.
PELLET PARAMETER TOO LOW
SOME TYPES OF PELLET MAY REQUIRE PELLET FEED
RATE DURING PHASE 1 TO BE INCREASED BY A
TECHNICIAN
ACTIVE ALARM
SEE ALARM SECTION
POOR FLAME
VENT PIPE PARTIALLY CLOGGED
CLEAN VENT PIPE IMMEDIATELY
COMBUSTION AIR NOT SUFFICIENT
AIR INTAKE CLOGGED.
STOVE CLOGGED
CLEAN BURN POT AND ASH DRAWER
FAULTY EXHAUST BLOWER
GET STOVE CLEANED BY SPECIALISED TECHNICIAN CALL
TECHNICAL ASSISTANCE
ALARM NO RETE
POWER OUTAGE
SWITCH STOVE ON AND OFF, CHECK PLUG
riS/ ECO
STOVE WORKS PROPERLY
ALARM DEP
BAD WEATHER CONDITIONS
STRONG WIND
DOOR NOT CLOSED PROPERLY
CHECK DOOR
CHIMNEY FLUETOO LONG
LONGER THAN 6 mt. / NOT COMPLIANT CHIMNEY FLUE.
OUTLET CLOGGED
CLEAN CHIMNEY FLUE / CALL AUTHORISED TECHNICIAN
ALARM SIC
FIREBOX OVERHEATING
LET STOVE COOL DOWN, MANUALLY RESET
THERMOSTAT ON BACK. SWITCH ON STOVE AGAIN AND
DECREASE STOVE HEAT OUTPUT IF NECESSARY. IF THE
PROBLEM REMAINS UNSOLVED, CONTACT A SPECIALISED
TECHNICIAN.
TEMPORARY POWER OUTAGE
LET STOVE COOL DOWN, MANUALLY RESET
THERMOSTAT ON BACK. SWITCH THE STOVE ON AGAIN.
FAULTY EXCHANGER BLOWER
CALL TECHNICAL ASSISTANCE
FAULTY THERMOSTAT WITH RESET
CALL TECHNICAL ASSISTANCE
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE
ALARM SOND
FAULTY FUME SENSOR
CALL TECHNICAL ASSISTANCE
FUMES
FUME SENSOR DISCONNECTED
CALL TECHNICAL ASSISTANCE
ALARM HOT TEMP
FAULTY FUME SENSOR
CALL TECHNICAL ASSISTANCE
FAULTY CONTROL BOARD
CALL TECHNICAL ASSISTANCE
FAULTY EXCHANGER BLOWER
CALL TECHNICAL ASSISTANCE
PELLET PARAMETER TOO HIGH
SOME TYPES OF PELLET MAY REQUIRE PELLET FEED
RATE DURING PHASE 5 TO BE DECREASED BY A
TECHNICIAN
40


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