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18. HYDRO STOVE ANOMALIES AND POSSIBLE SOLUTIONS
PROBLEM CAUSE SOLUTION
FIRST START-UP IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL START-
UP AS THE
AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY
SWITCHED OFF
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE CALL TECHNICAL SUPPORT.
INTERRUPTED FUSE IN
CONTROL BOARD
CALL TECHNICAL SUPPORT.
FAULTY CONTROL BOARD CALL TECHNICAL SUPPORT.
FAULTY DISPLAY CALL TECHNICAL SUPPORT.
ALARM NO FIRE
PELLETS
NOT FED TO
BURN POT
PELLETS
FALL BUT
NOT LIT
STOVE
SWITCHES
OFF DURING
NORMAL
FUNCTIONIN
G
NO PELLETS CHECK HOPPER.
SAFETY THERMOSTAT
TRIGGERED
MANUALLY RESET THE THERMOSTAT LOCATED ON STOVE BACK
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS NAILS, ETC.
FAULTY AUGER TUBE MOTOR CALL TECHNICAL SUPPORT.
ACTIVE ALARM SEE ALARM SECTION.
DIRTY BURN POT CLEAN BURN POT.
TEMPERATURE TOO COLD REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE BURN POT UPON EACH
TIME.
DAMP PELLETS CHECK PELLET STORAGE LOCATION.
FAULTY GLOW PLUG CALL TECHNICAL SUPPORT.
FAULTY FUME SENSOR CALL TECHNICAL SUPPORT.
FAULTY EXHAUST BLOWER CALL TECHNICAL SUPPORT.
FAULTY CONTROL BOARD CALL TECHNICAL SUPPORT.
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
NO PELLETS CHECK HOPPER.
AUGER TUBE BLOCKED BY
FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS NAILS, ETC.
POOR-QUALITY PELLETS CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET
VALUE AT MINIMUM HEAT
OUTPUT
CALL TECHNICAL SUPPORT.
ACTIVE ALARM SEE ALARM SECTION.
POOR FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED FLUE
PIPE
CLEAN FLUE PIPE IMMEDIATELY.
COMBUSTION AIR NOT
SUFFICIENT
CLOGGED AIR INTAKE.
CLOGGED STOVE CLEAN BURN POT AND ASH DRAWER.
FAULTY/DIRTY EXHAUST
BLOWER
GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL TECHNICAL SUPPORT.
INADEQUATE COMBUSTION AIR
SET VALUE
CALL TECHNICAL SUPPORT.
ALARM NO
NETWORK
POWER OUTAGE SWITCH STOVE ON AND OFF, CHECK PLUG.
RiS/ECO SET ROOM TEMPERATURE REACHED/CORRECT OPERATION.
DISPLAY DOES
NOT WORK
SET ROOM TEMPERATURE
REACHED
INCREASE SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING"
MODE.
STOP FIRE PERIODIC CYCLE OF BURN POT
CLEANING
CORRECT OPERATION.
ALARM DEP
EXCESSIVE OR INADEQUATE
FLUE PIPE LENGTH
NON-COMPLIANT VENT PIPE.
CLOGGED OUTLET CLEAN FLUE PIPE/CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS STRONG WIND.
36


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