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failure to abide by the instructions contained herein.
non authorised repair operations or changes.
use not compliant with safety rules.
installation not compliant with national current regulations and safety rules.
insufficient maintenance;
the use of spare parts that are not original or which are not specific to the model.
Period of inactivity
During the periods of inactivity, we recommend that you remove any remaining pellet from the hopper and disconnect the stove from power supply by pulling out
the power cord or by using the relevant ON/OFF switch.
07. TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
FIRST START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL START-
UP AS THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY SWITCHED OFF
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE CALL TECHNICAL ASSISTANCE.
INTERRUPTED FUSE IN CONTROL
BOARD
CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
FAULTY DISPLAY CALL TECHNICAL ASSISTANCE.
ALAR COOL FIRE
ALARM ACTIVE NO PELLET
ALARM ACTIVE NO LIGHTIN-
AL6 NO PELLET
AL6 NO FIRE
No fire
POWER OUTAGE CHECK PLUG AND POWER SUPPLY.
NO PELLETS CHECK HOPPER
AUGER TUBE BLOCKED BY FOREIGN
BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS
NAILS, ETC.
POOR QUALITY PELLETS CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET VALUE AT
MINIMUM HEAT OUTPUT
CALL TECHNICAL ASSISTANCE.
POWER OUTAGE SWITCH STOVE ON AND OFF, CHECK PLUG.
ALAR NO ACC
ALARM ACTIVE NO LIGHTIN
AL5 NO LIGHTIN-
FAIL
NO PELLETS CHECK HOPPER
SAFETY THERMOSTAT TRIGGERED MANUALLY RESET THE THERMOSTAT LOCATED ON STOVE BACK.
FAULTY FUME SENSOR CALL TECHNICAL ASSISTANCE.
AUGER TUBE BLOCKED BY FOREIGN
BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN BODY, SUCH AS
NAILS, ETC.
FAULTY AUGER TUBE MOTOR CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
FAULTY EXHAUST BLOWER CALL TECHNICAL ASSISTANCE.
DIRTY BURN POT CLEAN BURN POT.
TEMPERATURE TOO COLD
REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE BURN POT
UPON EACH TIME.
DAMP PELLETS CHECK PELLET STORAGE LOCATION.
FAULTY IGNITION PLUG CALL TECHNICAL ASSISTANCE.
ALAR COOL FIRE
AL1 BLAC-OUT
DURING THE WORKING STAGE THE
ELECTRICAL ENERGY IS OUT
IF FOR MORE THAN 20 SECOND THE STOVE GOES OFF OR INTO BRAZIER
CLEANING'S PHASE; IF FOR LESS THAN 20 SECONDS IT GOES BACK TO THE
WORKING PHASE
POOR FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED VENT PIPE CLEAN VENT PIPE IMMEDIATELY.
COMBUSTION AIR NOT SUFFICIENT BLOCKED ASPIRATION TUBE.
CLOGGED STOVE CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY EXHAUST BLOWER GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL TECHNICAL ASSISTANCE
INADEQUATE COMBUSTION AIR SET
VALUE
CALL TECHNICAL ASSISTANCE.
ALAR FAN FAIL
ALARM ACTIVE FAN FAILURE
AL4 FAN FAILURE
Al. blower
FAULTY OR DEFECTIVE SMOKES FAN CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
ECO / MODULA
SET ROOM TEMPERATURE REACHED / STOVE WORKS PROPERLY, THE STOVE WORKS AT POWER 1. INCREASE THE
AMBIENT TEMPERATURE SET TO GET THE STOVE BACK TO THE “WORKING” MODE.
STOP FIRE
CLEANING FIRE-POT
CLEAN BRAZIER
PERIODIC CYCLE OF BURN POT
CLEANING
STOVE WORKS PROPERLY
STAND-BY / ECO STOP / PAUSA SET ROOM TEMPERATURE REACHED / STOVE WORKS PROPERLY
ALAR DEP FAIL
ALARM ACTIVE FAILURE DEPRES
AL8 AFAILURE DEPRESS
Al. Vacuos-Al depr.
EXCESSIVE OR INADEQUATE VENT PIPE
LENGTH
FLUE DUCT NOT UNDER THE LAW: MAX. 6 METERS WITH A DIAMETER OF 80
mm; EVERY 90° CURVE OR (T) CONNECTION IS CONSIDERED AS 1 METER OF
PIPE.
CLOGGED OUTLET CLEAN VENT PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS STRONG WIND.
ALARM ACTIVE ALARM FLOW
Al flux
DIRTY SENSOR, BLOCKED CHIMNEY OR
OPENED DOOR.
CALL TECHNICAL ASSISTANCE.
1ALAR SIC FAIL
ALARM ACTIVE SAFETY THERMAL
AL7 SAFETY THERMAL
Al. safety
LET STOVE COOL DOWN, MANUALLY
RESET THERMOSTAT ON BACK.
LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON BACK. IF THE
PROBLEM REMAINS UNSOLVED, CONTACT A SPECIALISED TECHNICIAN.
TEMPORARY POWER OUTAGE
LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON BACK. SWITCH
STOVE ON AGAIN.
FAULTY EXCHANGER BLOWER CALL TECHNICAL ASSISTANCE.
FAULTY THERMOSTAT WITH RESET CALL TECHNICAL ASSISTANCE.
FAULTY CONTROL BOARD CALL TECHNICAL ASSISTANCE.
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