Eva StampaggiS.r.l. guarantees construction of the stove in compliance with, and according to, EN 13240 (wood-burning stoves) EN 14785 (pellet stoves) and EN
12815 (wood-burning residential range cookers).
Eva Stampaggi S.r.l. guarantees that the stove is free from defects that make it unsuitable for its intended use or significantly reduce its value. The rules of the
Italian Civil Code or applicable national law governing the guarantee in the sales contract, or applicable national law ex D.Int.
Any non-compliance may be upheld with the warranties and procedures provided for in Legislative Decree 206/2005, provided that the purchaser was aware of the
defect, or was not able to ignore it with ordinary due diligence, or if the non-compliance derives from instructions or materials supplied by the same.
The warranty excludes malfunctions, defects and/or faults and consequent damages, resulting from property and/or persons, attributable to an abnormal and/or
improper use of the product and/or not in compliance with the safety regulations and/or with the “Instruction Manual”, or resulting from an installation that does not
comply (to which the absence of documents certifying such compliance is also equated) with current regulations and safety directives, or performed by unqualified
personnel (UNI10683 and UNIEN 1443), or when, by way of example, there is a direct discharge to the wall.
Likewise, any non-conformity that may be randomly attributed to a use or installation of the product that does not comply with applicable lawsand regulations
and/or the instructions contained in this "Instruction Manual” will not be covered by warranty.
The aforementioned warranty is also excluded for defects in conformity, malfunction, defects and/or faults and the consequentdamage, caused toproperty and/or
persons, resulting from the use of the stove in a manner that does not comply with safety directives.
The warranty for malfunction, defects and/or defects and/or faults does not work and Eva Stampaggi S.r.l. assumes no responsibility for damages caused to
property or persons resulting from: the lack of first ignition carried out by a specialised technician, to which the absence of such documents, proving said operation,
is equated; from the violation and/or non-compliance with the provisions of this Instruction Manual; from the tampering and/or alteration of the stove and its electrical
board; from the non-compliance with lights and alarms; from the failure to clean and routine maintenance; from the failure to clean and extraordinary maintenance
carried out by specialised technical personnel, to which the absence of documents proving said maintenance is equated; from the improper use of the stove; from
the lack of installation requirements; from the non-compliance with the procedures for reporting conformity defects provided for in Legislative Decree no. 206/2005;
from the use of unsuitable or poor-quality fuel; from modifications and/or repairs carried out without prior notification and corresponding authorisation by Eva
Stampaggi S.r.l.; from the use of non-original and/or non-specific spare parts for the stove.
The above list must be considered as non-exhaustive and, therefore, cases not explicitly indicated but which, by virtue of interpretation, may be equated with the
cases listed must also be considered as included among the cases of exclusion in the warranty.
All the following differences related to the natural characteristics of the coating materials are excluded from the warranty:the grains of the stones that are the main
characteristic and that guarantee their uniqueness; any small cracks or cracks that could be highlighted in ceramic/majolica coatings; any differences in shades
and shades on ceramic/majolica coatings; door glass; gaskets; masonry works.
Eva Stampaggi S.r.l. assumes no responsibility for: damage to chrome finished and/or anodised metal parts and/or painted or otherwise with treated surfaces,
whether due to rubbing or impact with other metals; damage to chrome finished and/or anodised metal parts and/or painted or with treated surfaces, whether due
to improper maintenance and/or cleaning with products or chemical agents (said parts must be cleaned using only water); damage to mechanical components and
mechanical parts due to improper use or installation by non-specialistpersonnel or for installation not in compliance with the instructions contained in the packaging;
damage to electrical or electronic components and parts due to improper use or installation by non-specialist personnel or for installation not in compliancewith
the instructions contained in the packaging.
Ignition resistors are materials subject to wear and tear, the duration of which depends on the use of the stove; the corresponding warranty is, therefore, limited to
the first 6 months of use of the product.
Warning: after purchase, keep the warranty certificate together with the original packaging of the product, the installation and testing certificate and
the receipt issued by the seller. The date of the sales tax document will determine the actual duration of the warranty.
The warranty provided shall be subject to the following terms and conditions:
The after-sales service is managed by our staff who may be contacted on 0438 35469 or by e-mail at assisstenza@evacalor.it.
Our qualified staff will provide you with information concerning technical, installation or maintenance problems.
Should it not prove possible to solve the issue over the phone, our staff will forward it to the Technical Support Service closest to you, which will guarantee support
by a technician within 5 working days.
Any parts replaced during the warranty period shall be covered for the remaining period of the purchased product warranty.
The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use the product during the period required for repairing.
Should it be necessary to replace the product, the manufacturer will deliver it to the dealer who will then deliver it to theend user following thesame procedure as
for the product purchase.
The warranty is valid in Italy; in the event of sale or installation carried out elsewhere, the guarantee must be recognised by the distributor in that region.
The warranty is carried out with the repair or replacement of defective parts, or the entire item, at the discretion of the company.
When requesting assistance, you must have the following to hand:
•Serial number
•Stove model
•Purchase date
•Purchase location
•Warranty goodwill certificate completed by specialist Technical Support Centre
IMPORTANT:
EVA STAMPAGGI ADVISES TO CONSULT WITH ITS AUTHORIZED DEALERS AND SERVICE CENTERS.
AN INSTALLATION ACCORDING TO THE LAW IS MANDATORY, EVA STAMPAGGI STRONGLY RECOMMENDS A
FIRST IGNITION OF ITS PRODUCTS WITH A QUALIFIED TECHNICIAN.
EVA STAMPAGGI HAS NO LIABILITY OF ONLINE SALES AND RELATED OFFERS, BECAUSE IT DOES NOT MAKE
DIRECT SALES TO THE GENERAL PUBLIC.
FOR ANY TECHNICAL PROBLEM DURING THE PERIOD OF THE LEGAL WARRANTY, THE PROCEDURE
REQUIRES TO CONTACT THE DEALER OR DIRECTLY OUR AFTER SALE SERVICE.
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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