Manual Eufy RoboVac R450 (page 13 of 74) (English, German, Dutch, French, Italian, Spanish)

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Troubleshooting

Frequently asked questions

Problems Solutions

RoboVac cannot be

activated.

•Make sure the main power switch is in the ON position.

•Make sure the battery is fully charged.

•Replace the batteries (2 AAA) in the remote control.

•Make sure the remote control is within range (16 ft/5 m) of

RoboVac.

•If you still have trouble, turn o the main power switch and

then turn it back on.

The remote control

does not work.

•Replace the batteries in the remote control.

•Make sure RoboVac is turned on and fully charged.

RoboVac stops

working suddenly.

•Check if RoboVac is trapped or stuck on an obstacle.

•Check if the battery level is too low.

•If you still have trouble, turn o the main power switch, wait

for 2 seconds, and then turn it back on.

You cannot schedule

cleanings.

•Make sure the main power switch on the bottom of RoboVac

is turned on.

•Make sure the time, time of day (AM/PM), and the scheduled

time have been set correctly.

•Check if RoboVac’s power is too low to start cleaning.

Suction power is

weak.

•Check if any obstructions are blocking the suction inlet.

•Empty the dust collector.

•Clean the ﬁlters with a vacuum cleaner or a cleaning brush.

•Check if the ﬁlters are wet due to water or other liquid on the

ﬂoor. Air-dry the ﬁlters completely before use.

RoboVac cannot be

charged.

•Check if the indicator on the Charging Base lights up. If

not, contact the eufy service center to repair or replace the

Charging Base.

•Dust o the charging contact pins with a dry cloth.

•Check if you can hear a beep when RoboVac is docked onto

the Charging Base. If not, contact the eufy service center to

repair or replace the Charging Base.

RoboVac cannot

return to the

Charging Base

•Remove objects within 3 ft/1 m to the left and right side and

within 6 ft/2 m of the front of the Charging Base.

•When RoboVac is in the vicinity of the Charging Base, it will

return more quickly. However, if the Charging Base is located

far away, RoboVac will need more time to return. Please be

patient as it works its way back.

•Clean the charging contact pins.

Problems Solutions

The rolling brush

does not rotate.

•Clean the rolling brush.

•Check if the rolling brush and brush guard have been installed

properly.

RoboVac’s

movements or travel

path are abnormal.

•Clean the sensors carefully with a dry cloth.

•Restart RoboVac by turning the power switch o and on.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator

on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone Cause Solution

Two beeps RoboVac’s bumper is stuck. Tap RoboVac’s bumper several times to

dislodge any debris that may be trapped

underneath.

Three beeps

•RoboVac’s drop sensors are

dirty.

•RoboVac is stuck on the

ledge of a staircase and

cannot reverse.

•Clean the drop sensors gently with

a dry cloth.

•Place RoboVac in a new location.

•Use a physical barrier to block o

the problem area.

Four beeps RoboVac’s power level is too

low. Manually charge RoboVac for at least

5 hours.

Solid red indicator light

Error Tone Cause Solution

One beep RoboVac’s left/right wheel

is stuck. Turn o RoboVac and remove any hair or

debris from the left/right wheel.

Two beeps RoboVac’s side brush is

stuck. Turn o RoboVac and remove any hair or

debris from the side brush.

Three beeps RoboVac’s suction fan is

stuck.

•Turn o RoboVac, then remove and

empty the dust collector.

•Make sure the suction inlet is not

blocked by any hair or debris.

Four beeps RoboVac’s rolling brush is

stuck. Turn o RoboVac and remove any hair or

debris from the rolling brush.

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Eufy RoboVac R450 Manual

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