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Customer Service
For tutorial videos, FAQs, manuals, and more information, please visit:
https://support.eufylife.com
Contact Us
support@eufylife.com
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM - 6:45 PM (PT);
Sun 6:15 AM - 5:45 PM (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 - 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 - 16:00
Sa 9:00 - 16:00
(日本) 03 4455 7823 月-金 9:00 - 17:00
www.eufylife.com
For more support phone numbers, please visit:
https://support.eufylife.com/s/phonecontactus
Or scan the QR code below:
Voice Prompt Cause and Solution
Error S1: Battery error
Open the battery compartment and check whether the
battery is connected and restart the device.
Battery temperature may be too high or low. Wait until
the battery falls to normal temperatures before use (0 °C
- 40 °C / 32 °F - 104 °F).
If the issue persists, contact customer support for help.
Error S2: Wheel
module error
Check whether the wheels are stuck or dust is trapped
inside before restarting the device.
If the issue persists, contact customer support for help.
Error S3: Side brush
error
Check whether the side brush is stuck in an unknown
object before restarting the device.
If the issue persists, contact customer support for help.
Error S4: Suction fan
error
Check whether the fan blades are stuck in an unknown
object before restarting the device.
Clean the dust bin and filter before restarting the device.
If the issue persists, contact customer support for help.
Error S5: Rolling Brush
Error. Refer to Owner's
Manual or app for
help.
Remove and clean the roller brush, roller brush
connection, roller brush cover and suction inlet before
restarting the device.
If the issue persists, contact customer support for help.
Specifications
Input 24 V 1 A
Battery Voltage 14.4 V
Power Consumption 50 W
Battery Type
Li-ion 3200 mAh (Typical)
Dust Box Capacity 200 ml
Water Tank Capacity 200 ml
Charging Time 180 - 240 mins
23


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