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Eufy RoboVac LR20 - T 2192 Manual

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30 EN EN 31
Problems Solutions
You cannot schedule
cleanings.
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy Clean
app is consistent with that on your mobile device.
• Check if RoboVac’s power is too low to start
cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction
inlet.
• Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up.
If not, reconnect the adapter with the Charging Base
and try a new power outlet. If the problem persists,
contact the eufy service center to repair or replace
the Charging Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the Charging Base. If not, contact the
eufy service center to repair or replace the Charging
Base.
RoboVac cannot return to
the Charging Base.
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
Charging Base.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
RoboVac’s movements or
travel path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning it on.
RoboVac's cleaning time
becomes shorter.
• Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
Problems Solutions
RoboVac cannot connect to
a Wi-Fi network.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone
are close enough to ensure a strong signal strength.
• Make sure your Wi-Fi router supports a 2.4GHz and
802.11b/g/n band; a 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon
Alexa app onto your smart device and enabled “eufy
Clean - RoboVac” Skill in the Amazon Alexa app. For
details, refer to the “Smart Integrations” page in the
eufy Clean App.
• Make sure you have an eufy Clean account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-
commands.
You cannot control
RoboVac with the Google
Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app
onto your smart device and initiated the “eufy Clean”
action in the Google Home app. For details, refer to
the “Smart Integrations” page in the eufy Clean App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust, or move the device to a new position and try again.
… 17 …


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