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28 EN EN 29
Clean the Sensors and Charging Pins
To maintain the best performance, clean the sensors and charging pins regularly.
Dust off the sensors and charging contact pins using a cloth or cleaning brush.
Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed.
Wheel
Axle
1
Remove the battery cover.
2
Pull out the swivel wheel with a tool (such as a screwdriver).
3
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
4
Reinstall the wheel and push in until it clicks into place.
Do not clean the swivel wheel with water.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the eufy Clean app, or contact support@eufylife.com for help.
Problems Solutions
RoboVac cannot be
activated.
Make sure the battery is fully charged.
If you still have trouble, press the Force Shutdown
button inside the main unit to forcibly power off the
device, then power it on.
RoboVac stops working
suddenly.
Check if RoboVac is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn RoboVac off, and then
turn it back on.
Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
16


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