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34 EN EN 35
Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
RoboVac cannot be
activated.
Make sure the battery is fully charged.
If you still have trouble, press the Force Shutdown
button inside the main unit to forcibly power off the
device, then power it on.
RoboVac stops working
suddenly.
Check if RoboVac is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn RoboVac off, and then
turn it back on.
Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
You cannot schedule
cleanings.
Make sure RoboVac is turned on.
Make sure the scheduled time has been set
correctly. Check if the time zone in the EufyHome
app is consistent with that on your mobile device.
Check if RoboVac’s power is too low to start
cleaning.
Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
Suction power is weak.
Check if any obstructions are blocking the suction
inlet.
Empty the dust box.
Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
Check if the indicator on the Charging Base lights up.
If not, reconnect the adapter with the Charging Base
and try a new power outlet. If the problem persists,
contact the eufy service center to repair or replace
the Charging Base.
Dust off the charging contact pins with a dry cloth.
Check if you can hear a beep when RoboVac is
docked onto the Charging Base. If not, contact the
eufy service center to repair or replace the Charging
Base.
Problems Solutions
RoboVac cannot return to
the Charging Base.
Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
Charging Base.
Check if RoboVac is stuck on any objects.
Clean the charging contact pins.
RoboVac’s movements or
travel path are abnormal.
Clean the sensors carefully with a dry cloth.
Restart RoboVac by turning it on.
Water does not come out
during mopping.
Make sure there is enough water in the water tank.
Make sure the water tank and mopping cloth have
been installed properly.
Too much water comes out
during mopping.
Make sure the water tank and mopping cloth have
been installed properly.
Check if the water tank is damaged.
RoboVac's cleaning time
becomes shorter
Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
RoboVac cannot connect to
a Wi-Fi network.
Make sure you entered the Wi-Fi password correctly.
Make sure your RoboVac, router, and mobile phone
are close enough to ensure a strong signal strength.
Make sure your Wi-Fi router supports a 2.4GHz and
802.11b/g/n band; a 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa.
Check if there are any Internet connection problems.
Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome
- RoboVac” Skill in the Amazon Alexa app. For
details, refer to the “Smart Integrations” page in the
EufyHome App.
Make sure you have an EufyHome account and have
connected to RoboVac.
Make sure you are using correct Alexa voice-
commands.
19


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