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CUSTOMER SERVICE
For tutorial videos, FAQs, manuals, and more information,
please visit: https://support.eufylife.com/
Warranty:
• HomeVac unit: 24-month limited warranty
• Lithium-ion battery: 12-month limited warranty
support@eufylife.com
www.eufylife.com
(US) +1 (800) 988 7973 Mon - Sat 6:15 AM - 6:45 PM (PT);
Sun 6:15 AM - 5:45 PM (PT)
(UK) +44(0)1604 936200 Mon - Sun 6:00 - 19:00
(DE) +49(0)69 9579 7960 Mo - Fr 8:00 - 16:00; Sa 9:00 - 16:00
(日本) 03 4455 7823 - 9:00 - 17:00
For more support phone numbers, please visit:
https://support.eufylife.com/s/phonecontactus
Or scan the QR code below:
TROUBLESHOOTING
Problems Causes Solutions
Cannot pick up
debris / Weak
suction power
The dust cup is
full.
The battery level
is low.
The filter is too
dirty.
Empty the dust cup.
Recharge the battery.
Remove the dust cup and
then clean the filter.
Debris overflowed
from the dust cup
The dust cup
or filter is not
installed properly.
There is too much
debris.
Reinstall the dust cup and
filter.
Empty the dust cup.
Device not
working
The suction inlet,
dust cup, or the
filter is stuck.
The accessories
or the pipe tools
are stuck.
The battery level
is low.
Clean the suction inlet,
dust cup, or filter.
Clean the accessories and
pipe tools.
Recharge the battery.
Cannot recharge
the battery
The car charger
is not connected
correctly.
Reconnect the vacuum
cleaner to the car charger
with the included USB
cable.
* If your problem persists, record the LED indication status and contact
eufy customer support for help.
13


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