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What should I do if…
If the appliance does not work properly, this
does not always mean that it is defective.
Try to deal with the problem yourself first.
Phone the service department if the advice
given below does not help.
Is the plug in the socket?
Is the door closed properly?
Is the fuse in the meter cupboard
defective?
Have the power level and cooking time
been set properly?
Is there anything in the microwave oven
that should not be there?
Have you used the correct utensils?
Are the ventilation openings blocked?
Is the food sufficiently defrosted?
Did you turn or stir the food during
cooking?
General
In case of faults phone the service
department. See the guarantee certificate or
consult the internet site www.hps.nl.
This site also contains tips on how to use
and clean your microwave. You can also
purchase various cleaning products on this
site.
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