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Call Forwarding
Important notes when designing your search profiles:
• Avoid a ring time longer than 45 seconds for your profiles
Usually the caller hangs up after 3-6 ring signals. If you need a
longer ring time, the maximum time is 60 sec.
• Consider the time you need to react and answer on each
answering position in your profiles
You might need up to 15 seconds to react and answer on a
desk or cordless telephone and 20-25 seconds for a mobile
telephone.
• There must be an answering position at the end of every profile
(Voice Mail or operator/secretary)
If not, calls might end up unanswered.
• Consider what should happen when you are busy on a
telephone
The available options are:
– Diversion to Voice Mail
– Diversion to the operator
• If an answering machine, a FAX or other answering service is
used as an early answering position, it might interrupt the
searching
Disconnect the answering service, or design the ring times so
they do not affect the searching.
• If your system admits just one single personal profile, design the
profile only with your 2-3 most frequently used positions
If you add more numbers, there is a risk that the caller hangs up
before a late position is called.
• If your system admits 1-5 personal profiles, design the different
profiles to fit your most used positions
Make sure you use as few answering positions as possible for
each profile. Profile examples:
– In office
– At home
– On travel
– Absent/not reachable
