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Checking and Installing Your Software......... 141
Checking the software installed on your
computer............................ 141
Installing the software................... 142
Uninstalling Your Software................. 142
For Windows......................... 142
For Mac OS X......................... 143
Troubleshooting for Printing
Diagnosing the Problem................... 145
Status monitor........................ 145
Running a printer operation check.......... 145
Checking Printer Status.................... 146
For Windows......................... 146
For Mac OS X......................... 148
The Paper Jams.......................... 150
Removing jammed paper from the rear unit... 151
Removing jammed paper from the front cover
and the output tray..................... 152
Removing jammed paper from the paper
cassette(s)............................ 153
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 154
Preventing paper jams................... 156
Reprinting after a paper jam (for Windows
only)................................ 157
Print Quality Problems.................... 157
Horizontal banding..................... 158
Vertical banding or misalignment.......... 158
Blurry or smeared print.................. 159
Miscellaneous Printout Problems............. 159
Incorrect or garbled characters............. 159
Incorrect margins...................... 160
Printout has a slight slant................. 160
Inverted image........................ 160
Blank pages print...................... 160
Printed side is smeared or scuffed. . . . . . . . . . 161
Printing is too slow..................... 161
Paper Does Not Feed Correctly.............. 161
Paper does not feed..................... 161
Multiple pages feed..................... 162
Paper is improperly loaded............... 162
Paper is not ejected fully or is wrinkled. . . . . . . 163
The Printer Does Not Print................. 163
The LCD screen or all lights are off.......... 163
The LCD screen or lights came on and then
went out............................. 163
The LCD screen or lights are on............ 163
An ink error is indicated after you replace the
cartridge............................. 164
Increasing the Print Speed (For Windows Only)
..................................... 165
Other Problem.......................... 166
Printing plain papers quietly.............. 166
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
Panel or Status Light...................... 168
Problems When Starting a Scan.............. 168
Using the Automatic Document Feeder (ADF)
................................... 168
Using the button....................... 169
Using scanning software other than Epson
Scan driver........................... 170
Problems When Feeding Paper.............. 170
The paper gets dirty..................... 170
Multiple sheets of paper are fed. . . . . . . . . . . . 170
The paper jams in the Automatic Document
Feeder (ADF) ......................... 170
Problems With Scanning Time.............. 170
Problems With Scanned Images.............. 171
Scan quality is unsatisfactory.............. 171
The scanning area or direction is
unsatisfactory......................... 172
Problems Remain After Trying All Solutions.... 173
Troubleshooting for Copying
You see banding (light lines) in your prints or
copies................................. 174
Your print is blurry or smeared.............. 174
Your print is faint or has gaps............... 174
Your print is grainy....................... 175
The image size or position is incorrect......... 175
Troubleshooting for Faxing
Cannot send fax......................... 176
Cannot receive fax........................ 176
Quality problems (sending)................. 176
Quality problems (receiving)................ 177
Answering machine cannot answer voice calls. . . 177
Incorrect time........................... 177
Product Information
Ink and Paper........................... 178
User’s Guide
Contents
14
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