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Troubleshooting for Faxing
Cannot send fax
Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 96
If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off Dial
Tone Detection.
& “Setup mode menu list” on page 116
Make sure that the recipient’s fax machine is turned on and working.
Turn off V.34.
& “Setup mode menu list” on page 116
Make sure that ECM is turned on.
& “Setup mode menu list” on page 116
Cannot receive fax
Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 96
If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
If this product is not connected to a phone and you want to receive faxes automatically, make sure you turn on auto
answer.
& “Receiving faxes automatically” on page 109
Turn off V.34.
& “Setup mode menu list” on page 116
Make sure that ECM is turned on.
& “Setup mode menu list” on page 116
Quality problems (sending)
Clean the document glass and Automatic Document Feeder (ADF).
& “Cleaning the exterior of the printer” on page 143
WP-4511/4515/4521/4525/4530/4531/4535/4540/4545 User’s Guide
Troubleshooting for Faxing
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