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Checking the software installed on your
computer............................ 145
Installing the software................... 146
Uninstalling Your Software................. 146
For Windows......................... 146
For Mac OS X......................... 148
Troubleshooting for Printing
Diagnosing the Problem................... 149
Status monitor........................ 149
Running a printer operation check.......... 149
Checking Printer Status.................... 150
For Windows......................... 150
For Mac OS X......................... 152
The Paper Jams.......................... 154
Removing jammed paper from the rear unit... 155
Removing jammed paper from the front cover
and the output tray..................... 156
Removing jammed paper from the paper
cassette(s)............................ 157
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 158
Preventing paper jams................... 160
Reprinting after a paper jam (for Windows
only)................................ 160
Print Quality Problems.................... 161
Horizontal banding..................... 162
Vertical banding or misalignment.......... 162
Incorrect or missing colors............... 163
Blurry or smeared print.................. 163
Miscellaneous Printout Problems............. 164
Incorrect or garbled characters............. 164
Incorrect margins...................... 164
Printout has a slight slant................. 164
Inverted image........................ 165
Blank pages print...................... 165
Printed side is smeared or scuffed. . . . . . . . . . 165
Printing is too slow..................... 166
Paper Does Not Feed Correctly.............. 166
Paper does not feed..................... 166
Multiple pages feed..................... 167
Paper is improperly loaded............... 167
Paper is not ejected fully or is wrinkled. . . . . . . 167
The Printer Does Not Print................. 168
The LCD screen or all lights are off.......... 168
The LCD screen or lights came on and then
went out............................. 168
The LCD screen or lights are on............ 168
An ink error is indicated after you replace the
cartridge............................. 169
Increasing the Print Speed (For Windows Only)
..................................... 169
Other Problem.......................... 170
Printing plain papers quietly.............. 170
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
Panel or Status Light...................... 172
Problems When Starting a Scan.............. 172
Using the Automatic Document Feeder (ADF)
................................... 172
Using the button....................... 173
Using scanning software other than Epson
Scan driver........................... 174
Problems When Feeding Paper.............. 174
The paper gets dirty..................... 174
Multiple sheets of paper are fed. . . . . . . . . . . . 174
The paper jams in the Automatic Document
Feeder (ADF) ......................... 174
Problems With Scanning Time.............. 174
Problems With Scanned Images.............. 175
Scan quality is unsatisfactory.............. 175
The scanning area or direction is
unsatisfactory......................... 176
Problems Remain After Trying All Solutions.... 177
Troubleshooting for Copying
You see banding (light lines) in your prints or
copies................................. 178
Your print is blurry or smeared.............. 178
Your print is faint or has gaps............... 178
Your print is grainy....................... 179
You see incorrect or missing colors........... 179
The image size or position is incorrect......... 179
Troubleshooting for Faxing
Cannot send fax......................... 180
Cannot receive fax........................ 180
Quality problems (sending)................. 180
Quality problems (receiving)................ 181
Answering machine cannot answer voice calls. . . 181
Incorrect time........................... 181
WP-4511/4515/4521/4525/4530/4531/4535/4540/4545 User’s Guide
Contents
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