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Cleaning the Product...................... 139
Cleaning the exterior of the product. . . . . . . . . 139
Cleaning the interior of the product......... 140
Replacing Maintenance Box................. 141
Checking the maintenance box status........ 141
Precautions on the maintenance box........ 141
Replacing a maintenance box.............. 141
Transporting the Product.................. 143
Checking and Installing Your Software......... 145
Checking the software installed on your
computer............................ 145
Installing the software................... 146
Uninstalling Your Software................. 146
For Windows......................... 146
For Mac OS X......................... 147
Transferring Data Using an External
Storage Device
Precautions on Storage Devices.............. 149
Copying Files Between a Storage Device and Your
Computer.............................. 149
Copying files to your computer............ 149
Saving files to a storage device............. 150
Error Indicators
Error Messages on the Control Panel.......... 152
Error Code on the Status Menu.............. 153
Troubleshooting for Printing/Copying
Diagnosing the Problem................... 156
Checking product status................. 157
Paper Jams............................. 159
Removing jammed paper from the rear cover
................................... 160
Removing jammed paper from inside the
product.............................. 165
Removing jammed paper from the paper
cassette.............................. 167
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 169
Preventing paper jams................... 171
Reprinting after a paper jam (for Windows
only)................................ 171
Print Quality Help........................ 172
Horizontal banding..................... 173
Vertical banding or misalignment.......... 173
Incorrect or missing colors............... 174
Blurry or smeared print.................. 174
Miscellaneous Printout Problems............. 175
Incorrect or garbled characters............. 175
Incorrect margins...................... 176
Printout has a slight slant................. 176
Size or position of copied image is incorrect. . . 176
Inverted image........................ 177
Blank pages print...................... 177
Printed side is smeared or scuffed. . . . . . . . . . 177
Printing is too slow..................... 177
Paper Does Not Feed Correctly.............. 178
Paper does not feed..................... 178
Multiple pages feed..................... 178
Paper is improperly loaded............... 179
Paper is not ejected fully or is wrinkled. . . . . . . 179
The Product Does Not Print................ 179
All lights are off........................ 179
The control panel or lights are on........... 179
An ink error is indicated after you replace the
cartridge............................. 180
Other Problem.......................... 181
Printing plain papers quietly.............. 181
The memory card is not recognized......... 181
Rear paper feed slot is removed (Only for
WF-7610 Series/WF-7620 Series)........... 182
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
Screen or Status Light..................... 183
Problems When Starting a Scan.............. 183
How to unblock Epson Event Manager....... 183
Using the Automatic Document Feeder (ADF)
................................... 184
Using scanning software other than Epson
Scan driver........................... 184
Problems When Feeding Paper.............. 185
The paper gets dirty..................... 185
Multiple sheets of paper are fed. . . . . . . . . . . . 185
The paper jams in the Automatic Document
Feeder (ADF) ......................... 185
Problems With Scanning Time.............. 185
Problems With Scanned Images.............. 185
Scan quality is unsatisfactory.............. 185
The scanning area or direction is
unsatisfactory......................... 186
Other Problems.......................... 188
Scanning quietly....................... 188
Problems Remain After Trying All Solutions.... 188
User’s Guide
Contents
6
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