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Epson WORKFORCE PRO WF-C5790 Manual

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Administrator's Guide
NPD5806-00 EN
Contents
Copyright
Trademarks
About this Manual
Marks and Symbols.........................7
Descriptions Used in this Manual...............7
Operating System References..................7
Introduction
Manual Component.........................9
Terms Used in this Guide....................10
Terms................................10
Example of Network Environment........... 12
Printer Connection Types..................14
Printer Settings and Management
Flow of the Printer Settings and Management. . . . . 16
Network Connection for the Printer..........16
Print Function Setting....................17
Server and Shared Folder Setting............ 17
Contacts Setting.........................17
Scan Setting............................17
Fax Setting.............................18
Security Settings........................ 18
Operation and Management Setting..........18
Network Connection
Before Making Network Connection............19
Gathering Information on the Connection
Setting................................19
IP Address Assignment................... 20
DNS Server and Proxy Server...............20
Connecting to the Network from the Control
Panel...................................21
Assigning the IP Address..................21
Connecting to LAN......................25
Function Settings
Soware for Setting. . . . . . . . . . . . . . . . . . . . . . . . 27
Web Cong (Web Page for Device)...........27
Using the Print Functions....................28
Print Settings for Server / Client Connection. . . . 28
Print Settings for Peer to Peer Connection......32
Basic Settings for Printing..................34
Setting the Server or the Shared Folder..........38
Relation between the Server and Each Function. .38
Conguring a Mail Server................. 38
Shared Folder Settings....................43
Using Contacts........................... 60
Destination Setting Features................60
Conguring Contacts.....................60
Backing Up and Importing Contacts..........64
Cooperation between the LDAP Server and
Users.................................65
Using Scan Functions.......................70
Scanning From a Computer................70
Scanning using the control panel............ 71
Using Document Capture Pro Server/
Document Capture Pro................... 72
Making System Settings.....................73
Setting the Control Panel..................73
Power Saving Settings During Inactivity.......74
Setting the Sound........................74
Synchronizing the Date and Time with Time
Server................................75
Setting the Default Value for Scanning and
Copying (User Default Settings).............75
AirPrint Setup............................76
Using Epson Connect Service.................76
Using Epson Open Platform..................77
Epson Open Platform Overview.............77
Conguring
Epson Open Platform...........77
Conguring the Authentication Device........78
Product Security Settings
Introduction of Product Security Features. . . . . . . . 79
Conguring the Administrator Password. . . . . . . . 80
Conguring the Administrator Password
from the Control Panel....................80
Conguring the Administrator Password
Using Web Cong.......................80
Controlling the Panel Operation...............81
Enabling the Lock Setting..................81
Lock Setting Items for General Settings Menu. . . 82
Other Lock Setting Items..................86
Operating Display and Function Setting
Individually............................86
Restricting Available Features.................87
Administrator's Guide
Contents
2
Conguring Access Control................88
Disabling the External Interface...............89
Operation and Management Settings
Logging on to the Printer as an Administrator. . . . . 91
Logging on the Printer Using the Control Panel. . 91
Logging on to the Printer Using Web Cong. . . . 91
Conrm Information of the Printer.............92
Checking the Information from the Control
Panel.................................92
Checking the Information from Web Cong. . . . 92
Receiving Email Notications When Events
Occur..................................93
About Email
Notications
................. 93
Conguring Email Notication..............93
Updating Firmware........................95
Updating the Printer's Firmware using the
Control Panel.......................... 95
Updating Firmware Using Web
Cong
........96
Updating Firmware without Connecting to
the Internet............................96
Registering Settings to Preset.................96
Backing Up the Settings.....................97
Export the settings.......................97
Import the settings.......................98
Solving Problems
Hints to Solving Problems................... 99
Checking the Status of the Printer..............99
Checking the Error Message................99
Printing a Network Connection Report.......106
Checking the Communication Status........ 111
Performing the Connection Test............115
Initializing the Network Settings............117
Trouble Case............................119
Cannot Access Web Cong................119
Appendix
Introduction of Network Soware.............121
Epson Device Admin....................121
EpsonNet Config.......................121
EpsonNet Print (Windows Only)............122
EpsonNet SetupManager................. 122
Export and Bulk Registration of Contacts
Using Tool............................123
Making Wi-Fi Settings from the Control Panel
(WPS).................................124
Making Wi-Fi Settings by Push Button Setup
(WPS)...............................125
Making Wi-Fi Settings by PIN Code Setup
(WPS)...............................126
Using Wi-Fi Direct (Simple AP) Connection. . . . . 126
Enabling Wi-Fi Direct (Simple AP) from the
Control Panel..........................126
Changing the Wi-Fi Direct (Simple AP)
Settings..............................127
Changing the Connection Method............ 127
Changing from Ethernet Connection to Wi-
Fi Connection.........................128
Changing from Wi-Fi Connection to
Ethernet Connection....................128
Using Port for the Printer...................129
Menu Options for Settings..................131
Menu Options for General Settings..........131
Menu Options for Print Counter............141
Menu Options for Supply Status............141
Menu Options for Maintenance............ 141
Menu Options for Language...............142
Menu Options for Printer Status/Print........142
Menu Options for Contacts Manager.........143
Menu Options for User Settings............ 143
Fax Settings
Before Using Fax Features...................146
Connecting to a Phone Line.................146
Compatible Telephone Lines...............146
Connecting the Printer to a Phone Line.......146
Connecting Your Phone Device to the Printer. . 148
Making the Printer Ready to Send and Receive
Faxes (Using Fax Setting Wizard)............. 150
Making Settings Individually for Printer's Fax
Features................................152
Setting Receive Mode....................152
Making Settings When You Connect an
External Phone Device...................154
Making Print Settings to Receive Faxes.......155
Making Settings to Save and Forward
Received Faxes.........................155
Making Settings for Blocking Junk Faxes. . . . . . 162
Making Settings to Send and Receive Faxes
on a Computer.........................162
Menu Options for Fax Settings...............163
Quick Operation Button Menu.............164
Send Settings Menu.....................164
Receive Settings Menu...................165
Report Settings Menu....................169
Administrator's Guide
Contents
3
Basic Settings Menu.....................170
Security Settings Menu...................172
Check Fax Connection...................172
Fax Setting Wizard......................172
Solving Problems.........................173
Problems when Sending and Receiving Faxes. . .173
Other Faxing Problems...................178
Advanced Security Settings for
Enterprise
Security Settings and Prevention of Danger......180
Security Feature Settings..................181
SSL/TLS Communication with the Printer. . . . . . .181
About Digital Certication................181
Obtaining and Importing a CA-signed
Certicate............................182
Deleting a CA-signed Certicate............186
Congure CA Certicate................. 186
Controlling Using Protocols.................189
Controlling protocols....................190
Protocols you can Enable or Disable.........190
Protocol Setting Items................... 191
Encrypted Communication Using IPsec/IP
Filtering................................194
About IPsec/IP Filtering..................194
Conguring Default Policy................194
Conguring Group Policy.................198
Conguration Examples of IPsec/IP Filtering. . .204
Conguring a Certicate for IPsec/IP Filtering. .205
Connecting the Printer to an IEEE802.1X
Network............................... 206
Conguring an IEEE802.1X Network. . . . . . . . 206
Conguring a Certicate for IEEE802.1X. . . . . 208
Checking IEEE802.1X Network Status. . . . . . . .209
Solving Problems for Advanced Security........210
Restoring the Security Settings.............210
Problems Using Network Security Features. . . . 211
Problems on Using a Digital
Certicate
.......213
Administrator's Guide
Contents
4
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein.
e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2017 Seiko Epson Corporation
e
contents of this manual and the
specications
of this product are subject to change without notice.
Administrator's Guide
Copyright
5
Trademarks
❏ EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏ Epson Scan 2
soware
is based in part on the work of the Independent JPEG Group.
❏ Google Cloud Print, Chrome, Chrome OS, and Android are trademarks of Google Inc.
❏ Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏ Apple, Macintosh, macOS, OS X, Bonjour, Safari, AirPrint, the AirPrint Logo, iPad, iPhone, iPod touch, and
iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
❏ General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Administrator's Guide
Trademarks
6
About this Manual
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Instructions containing useful tips and restrictions on printer operation.
Related Information
& Clicking this icon takes you to related information.
Descriptions Used in this Manual
❏ Details of screen shots and illustrations may vary by model, but the instructions are the same.
❏ Screen shots are from Windows Server 2012 R2. Details may vary between OS versions.
❏ Some of the menu items in the screen shots may vary by model.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", Windows Server 2016, "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏ Microso
®
Wind ow s
®
10 operating system
❏ Microso
®
Wind ow s
®
8.1 operating system
❏ Microso
®
Wind ow s
®
8 operating system
❏ Microso
®
Wind ow s
®
7 operating system
❏ Microso
®
Wind ow s Vi st a
®
operating system
❏ Microso
®
Wind ow s
®
XP operating system
❏
Microso
®
Wind ow s
®
XP Professional x64 Edition operating system
❏ Microso
®
Wind ow s S e r v e r
®
2016 operating system
Administrator's Guide
About this Manual
7
❏ Microso
®
Wind ow s S e r v e r
®
2012 R2 operating system
❏
Microso
®
Wind ow s S e r v e r
®
2012 operating system
❏ Microso
®
Wind ow s S e r v e r
®
2008 R2 operating system
❏ Microso
®
Wind ow s S e r v e r
®
2008 operating system
❏
Microso
®
Wind ow s S e r v e r
®
2003 R2 operating system
❏ Microso
®
Wind ow s S e r v e r
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X
Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
Administrator's Guide
About this Manual
8
Introduction
is is a common manual for the administrator to use and manage the multi-function printer.
ere are unavailable functions and unshown menus because this is a common manual. erefore, information is
given near setting items or menus.
See the User's Guide for function usage information.
Manual Component
Printer Settings and Managing
FlowExplains the ow from network connection, to setting each function, to managing the printer.
Connection
Explains how to connect a device to the network. Also explains the using port of the printer, DNS server, and
proxy server.
Function Settings
Explains the settings for each function, such as printing, scanning, and faxing.
Product Security Settings
Explains the basic security settings, such as administrator password setting and access control.
Operation and Management Settings
Explains the operations and management aer beginning use of the printer, such as checking the printer's
information and the
notication
settings when an event is occurring.
Solving Problems
Explains settings initialization and troubleshooting of the network.
Fax Settings
Explains how to connect a printer to the phone line, and make sending/receiving and transmission settings to use
the printer's fax functions.
Advanced Security Settings for Enterprise
Explains the advanced security settings used on the network, such as SSL/TLS communication and IPsec / IP
ltering.
Administrator's Guide
Introduction
9
Terms Used in this Guide
Terms
e following terms are used in this guide.
Administrator
e person in charge of installing and setting the device or the network at an oce or organization. For small
organizations, this person may be in charge of both device and network administration. For large organizations,
administrators have authority over the network or devices on the group unit of a department or division, and
network administrators are in charge of the communication settings for beyond the organization, such as the
Internet.
Network administrator
e person in charge of controlling network communication. e person who set up the router, proxy server, DNS
server and mail server to control communication through the Internet or network.
User
e person who uses devices such as printers or scanners.
Server / client connection (printer sharing using the Windows server)
e connection that indicates the printer is connected to the Windows server through the network or by USB
cable, and the print queue set on the server can be shared. Communication between the printer and the computer
goes through the server, and the printer is controlled on the server.
Peer to peer connection (direct printing)
e
connection that indicates the printer and the computer are connected to the network through the hub or
access point, and the print job can be executed directly from the computer.
Web Cong(device’s web page)
e web server that is built into the device. It is called Web Cong. You can check and change the device’s status on
it using the browser.
Print queue
For Windows, the icon for each port displayed on Device and Printer such as a printer. Two or more icons are
created even for a single device if the device is connected to the network by two or more ports, such as standard
TCP/IP and WSD network.
Tool
A generic term for Epson soware to set up or manage a device, such as Epson Device Admin, EpsonNet Cong,
EpsonNet SetupManager, etc.
Push scan
A generic term for scanning from the device’s control panel. By using this function, the scanning result is saved to a
folder, attached to an email, or saved to a cloud service.
Administrator's Guide
Introduction
10
ASCII (American Standard Code for Information Interchange)
One of the standard character codes. 128 characters are
dened,
including such characters as the alphabet (a-z, A-
Z), Arabic numbers (0-9), symbols, blank characters, and control characters. When "ASCII" is described in this
guide, it indicates the 0x20 - 0x7E (hex number) listed below, and does not involve control characters.
* Space character.
Unicode (UTF-8)
An international standard code, covering the major global languages. When "UTF-8" is described in this guide, it
indicates coding characters in UTF-8 format.
Administrator's Guide
Introduction
11
Example of Network Environment
Example of Medium to Large Oce Network Environment
(A):Internet
e following services are available if the printer is able to connect to the Internet.
❏ Epson Connect
Email Print, Remote Print, etc.
Administrator's Guide
Introduction
12
❏ Cloud Services
Google Cloud Print, Evernote etc.
❏ Site of Epson
Downloading the driver and
soware
and updating the printer's
rmware,
etc.
(B):DMZ(demilitarized zone)
is zone is placed between the internal network (intranet) and the external network (internet), and both networks
are segments isolated by the rewall. It is common to put the server that is opened for the external network. It is
able to protect diusion of an external threat to the internal network. Also, it is able to protect against
unauthorized access from the internal network to the server that is opened.
❏ DNS server
❏ Proxy server
❏ Email transfer server
❏ Web server
❏ FTP server
(C): Trust Zone (Intranet)
is is a trust network that is protected by the rewall or UTM (Unied reat Management).
❏ (C)-1: Server inside of the intranet
is server applies each service to the organization's computers.
❏ DNS server
❏ DHCP server
❏ Email server
❏ Active Directory server / LDAP server
❏ File server
❏ (C)-2: Application server
is server applies the function of the server application as follows.
❏ Epson Print Admin
❏ Document Capture Pro Server
❏ (C)-3: Wired LAN (Ethernet), (C)-4: Wireless LAN (Wi-Fi)
Connect printers, scanners, computers, etc. to the LAN by using a LAN cable or radio wave.
(D): Other branch
is is the other branch network. It is connected by the Internet, leased line, etc.
Network devices
❏ a: Firewall, UTM
❏ b: Router
❏ c: LAN switch
❏ d: Wireless LAN controller
❏ e: Access point
Administrator's Guide
Introduction
13
Example of Small Oce Network
(A): Internet
❏ Epson Connect
❏ Cloud services
❏ Email server, FTP server
(B): Trust Zone (Intranet)
❏ (B)-1: Wired LAN (Ethernet)
❏ (B)-2: Wireless LAN (Wi-Fi)
Printer Connection Types
e following two methods are available for the printer's network connection.
❏ Server / client connection (printer sharing using the Windows server)
❏ Peer to peer connection (direct printing)
Server / Client Connection Settings
is
is the connection that the server computer shares with the printer. To prohibit the connection without going
through the server computer, you can enhance the security.
Administrator's Guide
Introduction
14
When using USB, the printer without the network function can be also shared.
Connection method:
Connect the printer to the network via LAN switch or access point.
You can also connect the printer to the server directly by USB cable.
Printer driver:
Install the printer driver on the Windows server depending on the OS of the client computers.
By accessing the Windows server and linking the printer, the printer driver is installed on the client computer and
can be used.
Features:
❏ Manage the printer and the printer driver in batch.
❏ Depending on the server spec, it may take time to start the print job because all print jobs go through the print
server.
❏ You cannot print when the Windows server is turned o.
Related Information
& “Terms” on page 10
Peer to Peer Connection Settings
is
is the connection to connect the printer on the network and the computer directly. Only a network-capable
model can be connected.
Connection method:
Connect the printer to the network directly via hub or access point.
Printer driver:
Install the printer driver on each client computer.
When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings.
Features:
❏ e print job starts immediately because the print job is sent to the printer directly.
❏ You can print as long as the printer runs.
Related Information
& “Terms” on page 10
Administrator's Guide
Introduction
15
Printer Settings and Management
Flow of the Printer Settings and Management
A Network Connection for the Printer B Print function Setting
C Server and Shared folder Setting D Contacts Setting
E Scan Setting F Fax Setting
G Security Settings H Operation and Management Settings
Network Connection for the Printer
Set the IP address to the printer and connect it to the network.
❏ IP address setting
Administrator's Guide
Printer Settings and Management
16
❏ Connecting to the network (LAN cable connection / Wi-Fi settings)
Related Information
& “Network Connection” on page 19
Print Function Setting
Make setting to enable print function.
❏ Print settings for Server / Client Connection
❏ Print settings for Peer to Peer Connection
Related Information
& “Using the Print Functions” on page 28
Server and Shared Folder Setting
Make the mail server setting for email forwarding or email notication, and make the FTP server and shared
folder setting for sharing folder or FTP transferring.
Also when you want to synchronize the contacts to the LDAP server, make the LDAP server setting.
❏ Mail server setting
❏ File server setting (shared folder setting)
❏ FTP server setting
❏ LDAP server setting
Related Information
& “Setting the Server or the Shared Folder” on page 38
Contacts Setting
Make the destination setting for scanning or faxing.
❏ Import
❏ Registering the contacts
Related Information
& “Using Contacts” on page 60
Scan Setting
Make setting to enable scan function.
❏ Driver setting
Administrator's Guide
Printer Settings and Management
17
❏ Network setting
Related Information
& “Using Scan Functions” on page 70
Fax Setting
Make setting to enable fax function.
❏ Connect to the telephone line
❏ Advanced setting for fax
Related Information
& “Fax Settings” on page 145
Security Settings
❏ Administrator password setting
❏ Access control setting
❏ Controlling using Protocols
❏ Advanced Security setting
Related Information
&
“Product Security Settings” on page 79
&
“Advanced Security Settings for Enterprise” on page 179
Operation and Management Setting
❏ Checking the device status
❏ Responding to the event occurrence
❏ Backing up the device settings
Related Information
& “Operation and Management Settings” on page 91
Administrator's Guide
Printer Settings and Management
18
Network Connection
is chapter explains the procedure to connect the printer to the network.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
Device connection
method
❏ Ethernet
❏ Wi-Fi
Decide how to connect the printer to the network.
For Wired LAN, connects to the LAN switch.
For Wi-Fi, connects to the network (SSID) of the access point.
LAN connection
information
❏ IP address
❏ Subnet mask
❏ Default gateway
Decide the IP address to assign to the printer.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
Wi-Fi connection
information
❏ SSID
❏ Password
These are the SSID (network name) and the password of the access
point that the printer connects to.
If MAC address ltering has been set, register the MAC address of the
printer in advance to register the printer.
For the supported standards, see the User's Guide.
DNS server information ❏ IP address for
primary DNS
❏ IP address for
secondary DNS
These are required when assigning a static IP address to the printer.
The secondary DNS is set when the system has a redundant
conguration and there is a secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏ Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the printer directly accesses to the internet.
For the following functions, the printer directly connects to the
internet .
❏ Epson Connect Services
❏ Cloud services of other companies
❏ Firmware updating
Port number
information
❏ Port number to
release
Check the port number used by the printer and computer, then
release the port that is blocked by a rewall, if necessary.
For the port number used by the printer, see the Appendix.
Administrator's Guide
Network Connection
19
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the printer (host) manually.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e
IP address does not change even when the device is turned
o,
so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the printer, server, etc. that many computers access. Also, when using security
features such as IPsec / IP
ltering,
assign a
xed
IP address so that the IP address does not change.
Automatic assignment by using DHCP function (dynamic IP addres):
Assign the IP address automatically to the printer (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e
DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the printer performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party. is process is called name
resolution.
erefore,
the devices such as computers and printers can communicate using the IP address.
Name resolution is necessary for the printer to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, printer, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, printer information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the printer.
Administrator's Guide
Network Connection
20
Connecting to the Network from the Control Panel
Connect the printer to the network by using the printer's control panel.
For the printer's control panel, see the User's Guide for more details.
Assigning the IP Address
Set up the basic items such as Host Address, Subnet Mask, Default Gateway.
is section explains the procedure for setting a static IP address.
1. Turn on the printer.
2. Select Settings on the home screen on the printer's control panel.
3. Select General Settings > Network Settings > Advanced.
4. Select TCP/IP.
Administrator's Guide
Network Connection
21
5. Select Manual for Obtain IP Address.
When you set the IP address automatically by using the DHCP function of router, select Auto. In that case, the
IP Address, Subnet Mask, and Default Gateway on step 6 to 7 are also set automatically, so go to step 8.
6. Enter the IP address.
Focus moves to the forward segment or the back segment separated by a period if you select
l
and
r
.
Conrm
the value
reected
on the previous screen.
7. Set up the Subnet Mask and Default Gateway.
Conrm the value reected on the previous screen.
c
Important:
If the combination of the IP Address, Subnet Mask and Default Gatewayis incorrect, Start Setup is inactive
and cannot proceed with the settings. Conrm that there is no error in the entry.
8. Enter the IP address for the primary DNS server.
Conrm the value reected on the previous screen.
Administrator's Guide
Network Connection
22
Note:
When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or
Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address.
en, enter the secondary DNS server address directly. If you select Auto, go to step 10.
9. Enter the IP address for the secondary DNS server.
Conrm
the value
reected
on the previous screen.
10. Tap Start Setup.
11. Close the conrmation screen.
Setting the Proxy Server
Set up the proxy server if both of the following are true.
❏
e
proxy server is built for Internet connection.
❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or
another company's cloud services.
1. Select Settings on the home screen.
When making settings aer IP address setting, the Advanced screen is displayed. Go to step 3.
2. Select General Settings > Network Settings > Advanced.
Administrator's Guide
Network Connection
23
3. Select Proxy Server.
4.
Select Use for Proxy Server Settings.
5.
Enter the address for the proxy server by IPv4 or FQDN format.
Conrm
the value
reected
on the previous screen.
Administrator's Guide
Network Connection
24
6. Enter the port number for the proxy server.
Conrm
the value
reected
on the previous screen.
7. Tap Start Setup.
8. Close the conrmation screen.
Connecting to LAN
Connect the printer to the network by Ethernet or Wi-Fi.
Related Information
& “Connecting to Ethernet” on page 25
& “Connecting to the Wireless LAN (Wi-Fi)” on page 26
Connecting to Ethernet
Connect the printer to the network by using the Ethernet cable, and check the connection.
1. Connect the printer and hub (LAN switch) by Ethernet cable.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings.
4. Select Connection Check.
e
connection diagnosis result is displayed.
Conrm
the connection is correct.
5. Tap OK to nish.
When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to
print it.
Related Information
& “Changing from Ethernet Connection to Wi-Fi Connection” on page 128
Administrator's Guide
Network Connection
25
Connecting to the Wireless LAN (Wi-Fi)
You can manually set up the information necessary to connect to an access point from the printer's control panel.
To set up manually, you need the SSID and password for an access point.
Note:
When the access point supports WPS, you can automatically make the Wi-Fi connection settings by using the push button or
PIN code, without using the SSID and password.
1. Tap on the home screen.
2. Select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
If the printer is already connected by Ethernet, the connection details are displayed. Tap Change to Wi-Fi
connection., and then tap Ye s
aer
conrming
the message.
4. Select Wi-Fi Setup Wizard.
5. Select the SSID for the access point.
If the SSID you want to connect to is not displayed on the printer’s control panel, tap Search Again to update
the list. If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
6. Tap Enter Password, and then enter the password.
Note:
❏ e password is case-sensitive.
❏ If you enter the SSID directly, select Available for Password, and then enter the password.
7.
When you have nished, tap OK.
8. Check the settings, and then tap Start Setup.
9. Tap OK to nish.
If you fail to connect, select Print Check Report to print a network connection report, and then check the
printed solutions.
10. Close the network connection settings screen.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 106
& “Making Wi-Fi Settings from the Control Panel (WPS)” on page 124
& “Changing from Wi-Fi Connection to Ethernet Connection” on page 128
Administrator's Guide
Network Connection
26
Function Settings
is chapter explains the rst settings to make in order to use each function of the device.
Software for Setting
In this topic, the procedure for making settings from the administrator’s computer using Web Cong is explained.
Web Cong (Web Page for Device)
About Web Cong
Web
Cong
is a built-in web page of the printer for
conguring
the printer's settings. You can operate the printer
connected to the network from the computer.
To access Web Cong, you need to have rst assigned an IP address to the printer.
Note:
You can lock the settings by conguring the administrator password to the printer.
Administrator's Guide
Function Settings
27
Accessing Web Cong
Enter the printer’s IP address into a web browser. JavaScript must be enabled. When accessing Web Cong via
HTTPS, a warning message will appear in the browser since a self-signed certicate, stored in the printer, is used.
❏ Accessing via HTTPS
IPv4: https://<printer IP address> (without the < >)
IPv6: https://[printer IP address]/ (with the [ ])
❏ Accessing via HTTP
IPv4: http://<printer IP address> (without the < >)
IPv6: http://[printer IP address]/ (with the [ ])
Examples
❏ IPv4:
https://192.0.2.111/
http://192.0.2.111/
❏ IPv6:
https://[2001:db8::1000:1]/
http://[2001:db8::1000:1]/
Note:
If the printer name is registered with the DNS server, you can use the printer name instead of the printer’s IP address.
Related Information
& “SSL/TLS Communication with the Printer” on page 181
& “About Digital Certication” on page 181
Using the Print Functions
Enable to use the print function through the network.
To use the printer on the network, you need to set the port for network connection on the computer as well as the
printer’s network connection.
❏ Server / client connection : Set the port on the server computer
For the server / client connection, explain how to set the port manually.
❏ Peer to peer connection : Set the port on each computer
For peer to peer connection, explain how to set the port automatically using the installer available from the
soware disc or Epson's website.
Print Settings for Server / Client Connection
Enable to print from the printer that is connected as the server / client connection.
For the server / client connection, set up the print server rst, and then share the printer on the network.
When using the USB cable to connect to the server, also set the print server rst, and then share the printer on the
network.
Administrator's Guide
Function Settings
28
Setting Up the Network Ports
Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network
port.
is example is when using Windows 2012 R2.
1.
Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
2.
Add a printer.
Click Add printer, and then select e printer that I want isn't listed.
3.
Add a local printer.
Select Add a local printer or network printer with manual settings, and then click Next.
4. Select Create a new port, select Standard TCP/IP Port as the Port Type, and then click Next.
5. Enter the printer's IP address or printer name in Host Name or IP Address or Printer Name or IP Address,
and then click Next.
Example:
❏ Printer name : EPSONA1A2B3C
❏ IP address : 192.0.2.111
Do not change Port name.
Administrator's Guide
Function Settings
29
Click Continue when the User Account Control screen is displayed.
Note:
If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if
printer's IP address has been changed by DHCP. You can conrm the printer name from the network status screen on
the printer's control panel or network status sheet.
6. Set the printer driver.
❏ If the printer driver is already installed:
Select Manufacturer and Printers. Click Next.
❏ If the printer driver is not installed:
Click Have Disc and then insert the soware disc supplied with the printer. Click Browse, and then select
the folder on the disc containing the printer driver. Make sure you select the correct folder.
e
location of
the folder may change depending on your operating system.
32 bit version of Windows: WINX86
64 bit version of Windows: WINX64
7. Follow the on-screen instructions.
When using the printer under the server / client connection (printer sharing using the Windows server), make the
sharing settings hereaer.
Related Information
& “Sharing the Printer (Windows only)” on page 31
Checking the Port
Conguration
- Windows
Check if the correct port is set for the print queue.
1. Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
Administrator's Guide
Function Settings
30
2. Open the printer properties screen.
Right-click the printer icon, and then click Printer properties.
3. Click the Ports tab, select Standard TCP/IP Port, and then click
Congure
Port.
4. Check the port conguration.
❏ For RAW
Check that Raw is selected in Protocol, and then click OK.
❏ For LPR
Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR
Byte Counting Enabled, and then click OK.
Sharing the Printer (Windows only)
When using the printer under the server / client connection (printer sharing using the Windows server), set up the
printer sharing from the print server.
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon (print queue) that you want to share with, and then select Printer Properties >
Sharing tab.
3.
Select Share this printer and then enter to Share name.
For Windows Server 2012, click Change Sharing Options and then congure the settings.
Installing Additional Drivers (Windows only)
If the Windows versions for a server and clients are dierent, it is recommended to install additional drivers to the
print server.
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon that you want to share with the clients, and then click Printer Properties >
Sharing tab.
3. Click Additional Drivers.
For Windows Server 2012, click Change Sharing Options and then congure the settings.
4. Select versions of Windows for clients, and then click OK.
5. Select the information le for the printer driver (*.inf) and then install the driver.
Related Information
& “Using the Shared Printer – Windows” on page 32
Administrator's Guide
Function Settings
31
Using the Shared Printer – Windows
e administrator needs to inform the clients of the computer name assigned to the print server and how to add it
to their computers. If the additional driver(s) have not been
congured
yet, inform the clients how to use Devices
and Printers to add the shared printer.
If additional driver(s) have already been congured on the print server, follow these steps:
1. Select the name assigned to the print server in Windows Explorer.
2.
Double-click the printer that you want to use.
Related Information
& “Sharing the Printer (Windows only)” on page 31
& “Installing Additional Drivers (Windows only)” on page 31
Print Settings for Peer to Peer Connection
For peer to peer connection (direct printing), a printer and a client computer have a one-to-one relationship.
e
printer driver must be installed on each client computer.
Related Information
& “Setting the Printer Driver - Windows” on page 32
& “Setting the Printer Driver - Mac OS” on page 33
Setting the Printer Driver - Windows
For small organizations, we recommend installing the printer driver on each client computer. Use the installer on
Epson website or on the soware disc.
Note:
When the printer is used from many client computers, by using EpsonNet SetupManager and delivering the driver as a
package, install operation time can be reduced dramatically.
1. Run the installer.
❏ Running from the website
Access the following website, and then enter the product name. Go to Setup, download the
soware,
and
then run it.
http://epson.sn
❏ Running from the
soware
disc (only for the models that come with a
soware
disc and users with
computers with disc drives.)
Insert the
soware
disc into the computer.
Administrator's Guide
Function Settings
32
2. Select the connection method for the printer, and then click Next.
Note:
If Select Soware Installation is displayed, select Change or re-set the connection method and then click Next.
3. Follow the on-screen instructions.
Related Information
& “EpsonNet SetupManager” on page 122
Setting the Printer Driver - Mac OS
Download the soware from the website, and then make connection settings for adding a computer. Start the setup
under the Internet available environment.
When you want to install the Epson PostScript printer driver for a PostScript supported printer, see the printer's
User's Guide.
1. Access the following website from the computer you want to make settings, and then enter the product's name.
http://epson.sn
2. Go to Setup, and then download the soware.
3. Run the soware, and then follow the on-screen instructions.
Administrator's Guide
Function Settings
33
4. Select Additional Computer on the Connection Type screen.
5. Follow the on-screen instructions.
Basic Settings for Printing
Set the print settings, such as paper size or printing error.
Paper Source Settings
Set the size and type of paper to be loaded in each paper source.
1. Access Web Cong and select the Print tab > Paper Source Settings.
2. Set each item.
e
displayed items may vary by the situation.
❏ Paper source name
Display the target paper source name, such as Rear Paper Feed, Cassette 1.
❏ Paper Size
Select the paper size you want to set from the pull-down menu.
❏ Unit
Select the unit of the user-dened size. You can select it when User-Dened is selected on Paper Size.
Administrator's Guide
Function Settings
34
❏ Wi d t h
Set the horizontal length of the user-dened size.
e
range you can enter here depends on the paper source, which is indicated on the side of Wi d t h .
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏ Height
Set the vertical length of the user-dened size.
e range you can enter here depends on the paper source, which is indicated on the side of Height.
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏ Paper Type
Select the paper type you want to set from the pull-down menu.
3. Check the settings, and then click OK.
Related Information
& “Accessing Web
Cong
” on page 28
Interface Settings
Set the timeout of the print jobs or printing language assigned to each interface.
is item is displayed on the PCL or PostScript compatible printer.
1. Access Web
Cong
and select the Print tab > Interface Settings.
2. Set each item.
❏ Timeout Settings
Set the timeout of the print jobs sent directly via USB.
You can set between 5 and 300 seconds by the second.
When you do not want to timeout, enter 0.
❏ Printing Language
Select the printing language for each USB interface and network interface.
When you select Auto, the printing language is automatically detected by the print jobs being sent.
3.
Check the settings, and then click OK.
Related Information
& “Accessing Web Cong” on page 28
Error Settings
Set the displaying error for the device.
1. Access Web
Cong
and select the Print tab > Error Settings.
Administrator's Guide
Function Settings
35
2. Set each item.
❏ Paper Size Notice
Set whether to display an error on the control panel when the paper size of the
specied
paper source is
dierent from the paper size of the print data.
❏ Paper Type Notice
Set whether to display an error on the control panel when the paper type of the specied paper source is
dierent from the paper type of the print data.
❏ Auto Error Solver
Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds
aer displaying the error.
3. Check the settings, and then click OK.
Related Information
& “Accessing Web
Cong
” on page 28
Universal Print Settings
Set when you print from external devices without using the printer driver.
Some items are not displayed depending on the printing language of your printer.
1. Access Web
Cong
and select the Print tab > Universal Print Settings.
2. Set each item.
3.
Check the settings, and then click OK.
Related Information
& “Accessing Web Cong” on page 28
Basic
Items Explanation
Top Oset(-30.0-30.0mm) Sets the vertical position of the paper on which printing starts.
Left Oset(-30.0-30.0mm) Sets the horizontal position of the paper on which printing starts.
Top Oset in Back(-30.0-30.0mm) Sets the vertical position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Left Oset in Back(-30.0-30.0mm) Sets the horizontal position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Check Paper Width Set whether to check paper width when printing.
Skip Blank Page If there is a blank page in the print data, set not to print a blank page.
Administrator's Guide
Function Settings
36
PDL Print Conguration
You can specify settings for PCL or PostScript printing.
is
item is displayed on a PCL or PostScript compatible printer.
Common Settings
Items Explanation
Paper Size Select the paper size on which you want to print.
Paper Type Select the type of paper on which you print.
Orientation Select the orientation you want to use to print.
Quality Select the print quality you want to use for printing.
Ink Save Mode Set whether to print with reduced ink consumption.
Print Order Select to print from the top or the last page.
Number of Copies(1-999) Set the number of copies you want to print.
Binding Margin Select the binding position.
Auto Paper Ejection Select whether to eject paper automatically when timeout is occurred during
receiving a print job.
2-Sided Printing Set whether printing 2-sided.
PCL Menu
Items Explanation
Font Source Select whether to use the font installed on the printer or download it.
Font Number Specify the font number you want to use.
Pitch(0.44-99.99cpi) If the font to use is scalable and xed-pitch font, specify the font size in pitch.
Height(4.00-999.75pt) If the font to use is scalable and proportional font, specify the font size in points.
Symbol Set Select the symbol set of the font you want to use.
Form(5-128lines) Specify the number of lines per page.
CR Function Select the operation for the CR code (return).
LF Function Select the operation for the LF code (new line), FF code (new page).
Paper Source Assign Specify paper feeder assignment for PCL paper feed command.
PS3 Menu
Items Explanation
Error Sheet Set whether to print an error sheet when PS3 printing error occurs.
Coloration Set as color printing or monochrome printing.
Administrator's Guide
Function Settings
37
Items Explanation
Binary Set whether to accept the binary data or not.
PDF Page Size Set the paper size for PDF printing.
Setting the Server or the Shared Folder
Set the server or the shared folder that is necessary when you use email or the scan function.
Related Information
& “Relation between the Server and Each Function” on page 38
Relation between the Server and Each Function
e relation between the printer’s function and the server or the shared folder is as below.
Set the server or shared folder in case you use each function.
Email server FTP server
File server
(shared folder)
LDAP server
Scan to Email ✓
Scan to FTP ✓
Scan to Folder ✓
Fax to Email ✓
Fax to Folder ✓
Email Notication ✓
LDAP cooperation ✓
Related Information
& “Conguring a Mail Server” on page 38
& “Shared Folder Settings” on page 43
& “Cooperation between the LDAP Server and Users” on page 65
Conguring a Mail Server
Set the mail server from Web
Cong
.
When the printer can send the email by setting the mail server, the following are possible.
❏ Transfers the scan results by using email
❏ Receives the email notication from the printer
Administrator's Guide
Function Settings
38
Check below before setting up.
❏
e
printer is connected to the network that can access the mail server.
❏ Email setting information of the computer that uses the same mail server as the printer.
Note:
❏ When you use the mail server on the Internet, conrm the setting information from the provider or website.
❏ You can also set the mail server from the printer’s control panel. Access as below.
Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings
1. Access Web
Cong
and select the Network tab > Email Server > Basic.
2. Enter a value for each item.
3. Select OK.
e settings you have selected are displayed.
When the setup completes, perform the connection check.
Related Information
& “Checking a Mail Server Connection” on page 41
& “Mail Server Setting Items” on page 40
& “Accessing Web Cong” on page 28
Administrator's Guide
Function Settings
39
Mail Server Setting Items
Items Settings and Explanation
Authentication Method Specify the authentication method for the printer to access the mail server.
O Set when the mail server does not need authentication.
SMTP AUTH Authenticates on the SMTP server (outgoing mail server)
when sending the email. The mail server needs to support
SMTP authentication.
POP before SMTP Authenticates on the POP3 server (receiving mail server)
before sending the email. When you select this item, set the
POP3 server.
Authenticated Account
If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated account name between 0 and 255 characters in ASCII (0x20-0x7E).
When you select SMTP AUTH, enter the SMTP server account. When you select POP before
SMTP, enter the POP3 server account.
Authenticated Password
If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated password between 0 and 20 characters in ASCII (0x20-0x7E).
When you select SMTP AUTH, enter the authenticated account for the SMTP server. When
you select POP before SMTP, enter the authenticated account for the POP3 server.
Administrator's Guide
Function Settings
40
Items Settings and Explanation
Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This
is used when authenticating, so enter a valid email address that is registered to the mail
server.
Enter between 0 and 255 characters in ASCII (0x20-0x7E) except for : ( ) < > [ ] ; ¥. A period "."
cannot be the rst character.
SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format.
SMTP Server Port Number Enter a number between 1 and 65535.
Secure Connection Select the encryption method of the communication to the mail server.
None
If you select POP before SMTP in Authentication Method,
the connection is not encrypted.
SSL/TLS
This is available when Authentication Method is set to O
or SMTP AUTH. Communication is encrypted from the start.
STARTTLS
This is available when Authentication Method is set to O
or SMTP AUTH. Communication is not encrypted from the
start, but depending on the network environment, whether
the communication is encrypted or not is changed.
Certicate Validation
The certicate is validated when this is enabled. We recommend this is set to Enable. To set
up, you need to import the CA Certicate to the printer.
POP3 Server Address
If you select POP before SMTP as the Authentication Method, enter the POP3 server
address between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN
format.
POP3 Server Port Number
If you select POP before SMTP as the Authentication Method, enter a number between 1
and 65535.
Related Information
& “Conguring a Mail Server” on page 38
Checking a Mail Server Connection
You can check the connection to the mail server by performing the connection check.
1. Access Web Cong and select the Network tab > Email Server > Connection Test.
2. Select Start.
e connection test to the mail server is started. Aer the test, the check report is displayed.
Note:
You can also check the connection to the mail server from the printer’s control panel. Access as below.
Settings > General Settings > Network Settings > Advanced > Email Server > Connection Check
Related Information
& “Accessing Web Cong” on page 28
& “Mail Server Connection Test References” on page 42
Administrator's Guide
Function Settings
41
Mail Server Connection Test References
Messages Cause
Connection test was successful. This message appears when the connection with the server is successful.
SMTP server communication error.
Check the following. - Network
Settings
This message appears when
❏ The printer is not connected to a network
❏ SMTP server is down
❏ Network connection is disconnected while communicating
❏ Received incomplete data
POP3 server communication error.
Check the following. - Network
Settings
This message appears when
❏ The printer is not connected to a network
❏ POP3 server is down
❏ Network connection is disconnected while communicating
❏ Received incomplete data
An error occurred while connecting to
SMTP server. Check the followings. -
SMTP Server Address - DNS Server
This message appears when
❏ Connecting to a DNS server failed
❏ Name resolution for an SMTP server failed
An error occurred while connecting to
POP3 server. Check the followings. -
POP3 Server Address - DNS Server
This message appears when
❏ Connecting to a DNS server failed
❏ Name resolution for an POP3 server failed
SMTP server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when SMTP server authentication failed.
POP3 server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when POP3 server authentication failed.
Unsupported communication method.
Check the followings. - SMTP Server
Address - SMTP Server Port Number
This message appears when you try to communicate with unsupported protocols.
Connection to SMTP server failed.
Change Secure Connection to None.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server does not support SMTP secure connection (SSL
connection).
Connection to SMTP server failed.
Change Secure Connection to SSL/TLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an SSL/TLS connection for an SMTP
secure connection.
Connection to SMTP server failed.
Change Secure Connection to
STARTTLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an STARTTLS connection for an SMTP
secure connection.
The connection is untrusted. Check the
following. - Date and Time
This message appears when the printer’s date and time setting is incorrect or the
certicate has expired.
Administrator's Guide
Function Settings
42
Messages Cause
The connection is untrusted. Check the
following. - CA
Certicate
This message appears when the printer does not have a root certicate
corresponding to the server or a CA
Certicate
has not been imported.
The connection is not secured. This message appears when the obtained certicate is damaged.
SMTP server authentication failed.
Change Authentication Method to
SMTP-AUTH.
This message appears when an authentication method mismatch occurs between
a server and a client. The server supports SMTP AUTH.
SMTP server authentication failed.
Change Authentication Method to
POP before SMTP.
This message appears when an authentication method mismatch occurs between
a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect.
Change to the email address for your
email service.
This message appears when the specied sender’s Email address is wrong.
Cannot access the printer until
processing is complete.
This message appears when the printer is busy.
Related Information
& “Checking a Mail Server Connection” on page 41
Shared Folder Settings
Set up the shared folder for saving the result of scanning or faxing.
e printer writes the data to the shared folder by logging in to the computer as the user.
Set up the MS Network together with the shared folder.
e shared folder set up here can be specied as the destination of scanning or faxing.
Creating the Shared Folder
Before Creating the Shared Folder
Before creating the shared folder, check the following.
❏ e printer is connected to the network where it can access the computer where the shared folder will be
created.
❏ A multi-byte character is not included in the name of the computer where the shared folder will be created.
c
Important:
When a multi-byte character is included in the computer name, saving the
le
to the shared folder may fail.
In that case, change to the computer that does not include the Multi-byte character in the name or change the
computer name.
When changing the computer name, make sure to conrm with the administrator in advance because it may aect
some settings, such as computer management, resource access, etc.
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Function Settings
43
Checking the Network Prole
On the computer where the shared folder will be created, check whether folder sharing is available.
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2.
Select Control Panel > Network and Internet > Network and Sharing Center.
3. Click Advanced sharing settings, and then click
for the prole with (current prole) in the displayed
network proles.
4. Check whether Turn on le and printer sharing is selected on File and Printer Sharing.
If already selected, click Cancel and close the window.
When you change the settings, click Save Changes and close the window.
Location Where the Shared Folder is Created and an Example of the Security
Depending on the location where the shared folder is created, security and convenience vary.
To operate the shared folder from the printers or other computers, the following reading and changing permissions
for the folder are required.
❏ Sharing tab > Advanced Sharing > Permissions
It controls the network access permission of the shared folder.
❏ Access permission of Security tab
It controls permission of the network access and local access of the shared folder.
When you set Everyone to the shared folder that is created on the desktop, as an example of creating a shared
folder, all users who can access the computer will be permitted access.
However, the user who does not have authority cannot access them because the desktop (folder) is under the
control of the user folder, and then the security settings of the user folder are handed down to it. e user who is
permitted access on the Security tab (user logged in and administrator in this case) can operate the folder.
See below to create the proper location.
is example is when creating the [scan_folder].
Example of
Conguration
for File Servers
is explanation is an example for creating the shared folder on the root of the drive on the shared computer, such
as the le server under the following condition.
Access controllable users, such as someone who has the same domain of a computer to create a shared folder, can
access the shared folder.
Set this conguration when you permit any user to read and write to the shared folder on the computer, such as the
le server and the shared computer.
❏ Place for creating shared folder: Root of drive
❏ Folder path: C:\scan_folder
❏ Access permission via network (Share Permissions): Everyone
❏ Access permission on le system (Security): Authenticated Users
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
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44
2. Start explorer.
3. Create the folder on the root of drive, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
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45
5. Click Advanced Sharing on the Sharing tab.
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46
6. Select Share this folder, and then click Permissions.
7.
Select Everyone group of Group or user names, select Change on Allow, and then click OK.
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47
8. Click OK.
9. Select Security tab, and then select Authenticated Users on the Group or user names.
"Authenticated Users" is the special group that includes all users who can log in to the domain or computer.
is group is displayed only when the folder is created just below the root folder.
If it is not displayed, you can add it by clicking Edit. For more details, see Related Information.
Administrator's Guide
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48
10. Check that Allow on Modify is selected in Permissions for Authenticated Users.
If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for
Authenticated Users, and then click OK.
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49
11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the contacts of the printer.
Please write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of the same domain.
Related Information
& “Adding Group or User Which Permits Access” on page 55
Example of Conguration for a Personal Computer
is explanation is an example for creating the shared folder on the desktop of the user currently logging in to the
computer.
e
user who logs in to the computer and who has administrator authority can access the desktop folder and the
document folder that are under the User folder.
Set this conguration when you DO NOT permit reading and writing to another user to the shared folder on a
personal computer.
❏ Place for creating shared folder: Desktop
❏ Folder path: C:\Users\xxxx\Desktop\scan_folder
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50
❏ Access permission via network (Share Permissions): Everyone
❏ Access permission on
le
system (Security): do not add, or add User/Group names to permit access
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Start explorer.
3. Create the folder on the desktop, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
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5. Click Advanced Sharing on the Share tab.
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52
6. Select Share this folder, and then click Permissions.
7.
Select Everyone group of Group or user names, select Change on Allow, and then click OK.
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53
8. Click OK.
9. Select Security tab.
10.
Check the group or the user in the Group or user names.
e group or the user that is displayed here can access the shared folder.
In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Add access permission, if necessary. You can add it by clicking Edit. For more details, see Related Information.
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54
11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the printer's contact. Please
write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of users or groups with
access permission.
Related Information
& “Adding Group or User Which Permits Access” on page 55
Adding Group or User Which Permits Access
You can add the group or user which permits access.
1. Right click the folder and select Properties.
2. Select Security tab.
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55
3. Click Edit.
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56
4. Click Add under the Group or user names.
5. Enter the group or user name that you want to permit access, and then click Check Names.
An underline is added to the name.
Note:
If you do not know the full name of the group or user, enter part of the name, and then click Check Names.
e
group
names or user names that match part of the name are listed, and then you can select the full name from the list.
If just one name matches, the full name with underlining is displayed in Enter the object name to select.
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57
6. Click OK.
7. On the Permission screen, select the user name that is entered in Group or user names , select the access
permission on Modify, and then click OK.
8. Click OK or Close to close the screen.
Check whether the
le
can be written or read on the shared folder from the computers of users or groups with
access permission.
Related Information
& “Using Contacts” on page 60
Using Microsoft Network Sharing
When enabling it, the following are possible.
❏ Shares the USB storage over the network that is connected to the printer.
❏ Forwards the scan result or receiving fax to the shared folder on the computer.
1. Access Web
Cong
and select the Network tab > MS Network.
2. Select Use Microso network sharing.
3. Set each item.
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58
4. Click Next.
5. Conrm the settings, and then click OK.
6. Enter the following on the computer's explorer, and then press the Enter key.
Check whether there is a network folder and that you can access it.
\\Printer's IP address
Example : \\192.0.2.111
Related Information
& “Accessing Web Cong” on page 28
MS Network Setting items
Items Explanation
Use Microsoft network sharing Select when enabling MS Network sharing.
File Sharing Select whether to enable le sharing or not.
Enable it for the following situations.
❏ Shares the USB storage over the network that is connected to the printer.
❏ Forwards the scan result or receiving fax to the shared folder on the computer.
User Authentication Select whether to perform user authentication or not when accessing USB storage
on the network that is connected to the printer.
User Name Set the user name for user authentication. Enter between 1 and 127 characters in
ASCII except "/\[]:;|=,+*?<>@%. However, you cannot enter a single period or a
combination of the period "." and a space alone.
Password Set the password for user authentication. Enter between 1 and 64 characters in
ASCII. However, you cannot just set 10 asterisks "*".
Encrypted Communication Set whether to enable encrypted communication or not. You can select it when
Enable is selected on User Authentication.
Host Name Display the MS Network host name of the printer. To change this, select the
Network tab > Basic, and then change the Device Name.
Workgroup Name Enter the work group name of MS Network. Enter between 0 and 15 characters in
ASCII.
Access Attribute Set the Access Attribute of le sharing.
Shared Name(USB Host) Display as the shared name when sharing the le.
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59
Using Contacts
Destination Setting Features
You can use the printer's contacts list as the destination for the scan and fax features. And you can use LDAP
server information too.
Note:
❏ You can switch between your printer's contacts list and the LDAP using the printer’s control panel.
❏ To use email features, you need to congure a mail server.
Related Information
& “Conguring Contacts” on page 60
& “Cooperation between the LDAP Server and Users” on page 65
& “Conguring a Mail Server” on page 38
Conguring Contacts
e Contacts list can include the following types of destinations:
❏ Fax: Destination for fax
❏ Email: Destination for email
❏ Network Folder (SMB)/FTP: Destination for scan data and fax forwarding data
Contacts
Conguration
Comparison
ere
are three tools for
conguring
the printer's contacts: Web
Cong
, Epson Device Admin, and the printer’s
control panel. e dierences between three tools are listed in the table below.
Features Web Cong Epson Device Admin Printer’s control panel
Registering a destination ✓✓✓
Editing a destination ✓✓✓
Adding a group ✓✓✓
Editing a group ✓✓✓
Deleting a destination or
groups
✓✓✓
Deleting all destinations ✓✓ –
Importing a le ✓✓ –
Exporting to a le ✓✓ –
Assigning destinations to
frequent use
✓✓✓
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Features Web Cong Epson Device Admin Printer’s control panel
Sorting destinations
assigned to frequent use
––✓
Note:
You can also congure the fax destination using the FAX Utility.
Registering a Destination to Contacts using Web
Cong
Note:
You can also register the contacts on the printer’s control panel.
1. Access Web Cong and select the Scan/Copy or Fax tab > Contacts.
2. Select the number that you want to register, and then click Edit.
3.
Enter Name and Index Word.
4. Select the destination type as the Type option.
Note:
You cannot change the Ty pe option
aer
registration is complete. If you want to change the type, delete the destination
and then register again.
5.
Enter a value for each item, and then click Apply.
Related Information
& “Accessing Web Cong” on page 28
& “Destination Setting Items” on page 62
& “Backing Up the Settings” on page 97
Administrator's Guide
Function Settings
61
Destination Setting Items
Items Settings and Explanation
Common Settings
Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8).
If you do not specify this, leave it blank.
Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not
specify this, leave it blank.
Type Select the type of the address that you want to register.
Assign to Frequent Use Select to set the registered address as a frequently used address.
When setting as a frequently used address, it is displayed on the top screen of fax
and scan, and you can specify the destination without displaying the contacts.
Fax
Fax Number Enter between 1 and 64 characters using 0-9 - * # and space.
Fax Speed Select a communication speed for a destination.
Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent. Enter within 20 characters
or less using 0-9, *, # or spaces. If you do not specify this, leave it blank.
Password (SID/PWD) Set the password for the sub address. Enter within 20 characters or less using 0-9,
*, # or spaces. If you do not specify this, leave it blank.
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Items Settings and Explanation
Email
Email Address Enter between 1 and 255 characters using A-Z a-z 0-9 ! # $ % & ' * + - . / = ? ^ _ { | }
~ @.
Network Folder (SMB)
Save to \\“Folder path”
Enter the location where the target folder is located between 1 and 253 characters
in Unicode (UTF-8), omitting "\\".
User Name Enter a user name to access a network folder in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
Password Enter a password to access a network folder in 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
FTP
Save to Enter the server name between 1 and 253 characters in ASCII (0x20-0x7E),
omitting "ftp://".
User Name Enter a user name to access an FTP server in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If the server
allows anonymous connections, enter a user name such as Anonymous and FTP. If
you do not specify this, leave it blank.
Password Enter a password to access to an FTP server within 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If you do not
specify this, leave it blank.
Connection Mode Select the connection mode from the menu. If a rewall is set between the printer
and the FTP server, select Passive Mode.
Port Number Enter the FTP server port number between 1 and 65535.
Related Information
& “Registering a Destination to Contacts using Web Cong” on page 61
Registering Destinations as a Group
If the destination type is set to Fax or Email, you can register the destinations as a group.
1. Access Web Cong and select the Scan/Copy or Fax tab > Contacts.
2.
Select the number that you want to register, and then click Edit.
3. Select a group from Type.
4. Click Select for Contact(s) for Group.
e
available destinations are displayed.
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5. Select the destination that you want to register to the group, and then click Select.
6. Enter a Name and Index Word.
7. Select whether or not you assign the registered group to the frequently used group.
Note:
Destinations can be registered to multiple groups.
8. Click Apply.
Related Information
& “Accessing Web Cong” on page 28
& “Backing Up the Settings” on page 97
Backing Up and Importing Contacts
Using Web
Cong
or other tools, you can back up and import contacts.
For Web Cong, you can back up contacts by exporting the printer settings that include contacts. e exported le
cannot be edited because it is exported as a binary le.
When importing the printer settings to the printer, contacts are overwritten.
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For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not
export the security-related items, you can edit the exported contacts and import them because this can be saved as
a SYLK le or CSV le.
Cooperation between the LDAP Server and Users
When cooperating with the LDAP server, you can use the address information registered to the LDAP server as the
destination of an email or fax.
Related Information
& “
Conguring
the LDAP Server” on page 65
Conguring the LDAP Server
To use the LDAP server information, register it on the printer.
1. Access the Web Cong and select the Network tab > LDAP Server > Basic.
2. Enter a value for each item.
3. Select OK.
e settings you have selected are displayed.
Related Information
& “Accessing Web Cong” on page 28
& “LDAP Server Setting Items” on page 66
Administrator's Guide
Function Settings
65
LDAP Server Setting Items
Items Settings and Explanation
Use LDAP Server
Select Use or Do Not Use.
LDAP Server Address Enter the address of the LDAP server. Enter between 1 and 255 characters of
either IPv4, IPv6, or FQDN format. For the FQDN format, you can use alphanumeric
characters in ASCII (0x20-0x7E) and "- " except for the beginning and end of the
address.
LDAP server Port Number Enter the LDAP server port number between 1 and 65535.
Secure Connection Specify the authentication method when the printer accesses the LDAP server.
Certicate Validation When this is enabled, the certicate of the LDAP sever is validated. We
recommend this is set to Enable.
To set up, the CA
Certicate
needs to be imported to the printer.
Search Timeout (sec) Set the length of time for searching before timeout occurs between 5 and 300.
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Items Settings and Explanation
Authentication Method Select one of the methods.
If you select Kerberos Authentication, select Kerberos Settings to make
settings for Kerberos.
To perform Kerberos Authentication, the following environment is required.
❏ The printer and the DNS server can communicate.
❏ The time of the printer, KDC server, and the server that is required for
authentication (LDAP server, SMTP server, File server) are synchronized.
❏ When the service server is assigned as the IP address, the FQDN of the service
server is registered on the DNS server reverse lookup zone.
Kerberos Realm to be Used
If you select Kerberos Authentication for Authentication Method, select the
Kerberos realm that you want to use.
User Name Enter the user name for the LDAP server in 128 characters or less in Unicode
(UTF-8). You cannot use control characters, such as 0x00-0x1F and 0X7F. This
setting is not used when Anonymous Authentication is selected as the
Authentication Method. If you do not specify this, leave it blank.
Password Enter the password for the LDAP server authentication in 128 characters or less in
Unicode (UTF-8). You cannot use control characters, such as 0x00-0x1F and 0X7F.
This setting is not used when Anonymous Authentication is selected as the
Authentication Method. If you do not specify this, leave it blank.
Related Information
& “
Conguring
the LDAP Server” on page 65
& “Kerberos Settings” on page 67
Kerberos Settings
If you select Kerberos Authentication for Authentication Method of LDAP Server > Basic, make the following
Kerberos settings from the Network tab > Kerberos Settings. You can register up to 10 settings for the Kerberos
settings.
Items Settings and Explanation
Realm (Domain) Enter the realm of the Kerberos authentication in 255 characters or less in ASCII
(0x20-0x7E). If you do not register this, leave it blank.
KDC Address Enter the address of the Kerberos authentication server. Enter 255 characters or
less in either IPv4, IPv6 or FQDN format. If you do not register this, leave it blank.
Port Number (Kerberos) Enter the Kerberos server port number between 1 and 65535.
Conguring the LDAP Server Search Settings
When you set up the search settings, you can use the email address and fax number registered to the LDAP server.
1. Access Web Cong and select the Network tab > LDAP Server > Search Settings.
2. Enter a value for each item.
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67
3. Click OK to display the setting result.
e settings you have selected are displayed.
Related Information
& “Accessing Web Cong” on page 28
& “LDAP Server Search Setting Items” on page 68
LDAP Server Search Setting Items
Items Settings and Explanation
Search Base (Distinguished Name) If you want to search an arbitrary domain, specify the domain name of the LDAP
server. Enter between 0 and 128 characters in Unicode (UTF-8). If you do not
search for arbitrary attribute, leave this blank.
Example for the local server directory: dc=server,dc=local
Number of search entries Specify the number of search entries between 5 and 500. The specied number of
the search entries is saved and displayed temporarily. Even if the number of the
search entries is over the specied number and an error message appears, the
search can be completed.
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Items Settings and Explanation
User name Attribute Specify the attribute name to display when searching for user names. Enter
between 1 and 255 characters in Unicode (UTF-8). The
rst
character should be a-z
or A-Z.
Example: cn, uid
User name Display Attribute Specify the attribute name to display as the user name. Enter between 0 and 255
characters in Unicode (UTF-8). The
rst
character should be a-z or A-Z.
Example: cn, sn
Fax Number Attribute Specify the attribute name to display when searching for fax numbers. Enter a
combination of between 1 and 255 characters using A-Z, a-z, 0-9, and -. The
rst
character should be a-z or A-Z.
Example: facsimileTelephoneNumber
Email Address Attribute Specify the attribute name to display when searching for email addresses. Enter a
combination of between 1 and 255 characters using A-Z, a-z, 0-9, and -. The
rst
character should be a-z or A-Z.
Example: mail
Arbitrary Attribute 1 - Arbitrary
Attribute 4
You can specify other arbitrary attributes to search for. Enter between 0 and 255
characters in Unicode (UTF-8). The rst character should be a-z or A-Z. If you do
not want to search for arbitrary attributes, leave this blank.
Example: o, ou
Related Information
& “Conguring the LDAP Server Search Settings” on page 67
Checking the LDAP Server Connection
Performs the connection test to the LDAP server by using the parameter set on LDAP Server > Search Settings.
1. Access Web
Cong
and select the Network tab > LDAP Server > Connection Test.
2. Select Start.
e
connection test is started.
Aer
the test, the check report is displayed.
Related Information
& “Accessing Web Cong” on page 28
& “LDAP Server Connection Test References” on page 69
LDAP Server Connection Test References
Messages Explanation
Connection test was successful. This message appears when the connection with the server is successful.
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Messages Explanation
Connection test failed.
Check the settings.
This message appears for the following reasons:
❏ The LDAP server address or the port number is incorrect.
❏ A timeout has occurred.
❏ Do Not Use is selected as the Use LDAP Server.
❏ If Kerberos Authentication is selected as the Authentication Method,
settings such as Realm (Domain), KDC Address and Port Number (Kerberos)
are incorrect.
Connection test failed.
Check the date and time on your
product or server.
This message appears when the connection fails because the time settings for the
printer and the LDAP server are mismatched.
Authentication failed.
Check the settings.
This message appears for the following reasons:
❏ User Name and/or Password is incorrect.
❏ If Kerberos Authentication is selected as the Authentication Method, the
time/date may not be congured.
Cannot access the printer until
processing is complete.
This message appears when the printer is busy.
Related Information
& “Checking the LDAP Server Connection” on page 69
Using Scan Functions
You can use the scan functions from the computer or by using the printer's control panel.
Scanning From a Computer
Install the soware and check that the network scan service is enabled to scan via a network from the computer.
Related Information
& “Soware to be installed” on page 70
& “Conrming that Network Scan is Enabled” on page 71
Software to be installed
❏ Epson Scan 2
is is a scanner driver. If you use the device from a computer, install the driver on each client computer. If
Document Capture Pro/Document Capture is installed, you can perform the operations assigned to the buttons
of the device.
If EpsonNet SetupManager is used, the printer driver is also distributed as a package.
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70
❏ Document Capture Pro (Windows)/Document Capture (Mac OS)
It is installed on the client computer. e jobs registered on a network computer where Document Capture Pro/
Document Capture is installed can be called and run from the deivce's control panel.
You can scan over the network from a computer. Epson Scan 2 is required to scan.
Related Information
& “EpsonNet SetupManager” on page 122
Conrming that Network Scan is Enabled
You can set the network scan service when you scan from a client computer over the network. e default setting is
enabled.
1. Access Web Cong and select the Scan/Copy tab > Network Scan.
2.
Make sure that Enable scanning of EPSON Scan is selected.
If it is selected, this task is completed. Close Web Cong.
If it is cleared, select it and go to next step.
3. Click Next.
4. Click OK.
e network is re-connected, and then the settings are enabled.
Related Information
& “Accessing Web Cong” on page 28
Scanning using the control panel
e scan to folder function and the scan to mail function using the printer’s control panel, as well as the transfer of
scan results to mail, folders, etc. are performed by executing a job from the computer.
Related Information
&
“Settings of Servers and Folders” on page 72
Administrator's Guide
Function Settings
71
Settings of Servers and Folders
Name Settings Location Requirement
Scan to Network Folder
(SMB)
Create and set up sharing of
the save folder
A computer that has a save
folder location
The administrative user
account to the computer
that creates save folders.
Destination for Scan to
Network Folder (SMB)
Contacts of the device User name and password
to log on to the
computer that has the
save folder, and the
privilege to update the
save folder.
Scan to Network Folder
(FTP)
Setup for FTP server log on Contacts of the device Logon information for
the FTP server and the
privilege to update the
save folder.
Scan to Email Setup for email server Device Setup information for
email server
Scan to Cloud Printer registration to Epson
Connect
Device Internet connection
environment
Contact registration to Epson
Connect
Epson Connect service User and printer
registration to Epson
Connect service
Scan to Document
Capture Pro (when using
Document Capture Pro
Server/Document
Capture Pro)
Server setup for Document
Capture Pro
Device IP address, host name, or
FQDN for the computer
that Document Capture
Pro Server/Document
Capture Pro is installed
on
Related Information
& “Conguring a Mail Server” on page 38
& “Using Document Capture Pro Server/Document Capture Pro” on page 72
Using Document Capture Pro Server/Document Capture Pro
By using Document Capture Pro Server/Document Capture Pro (server mode), you can manage the sorting
method, saving format, and forwarding destination of a scanning result executed from the printer's control panel.
You can call and execute a job previously registered on the server from the printer's control panel.
Install it on the server computer.
For more information on Document Capture Pro Server, contact your local Epson
oce.
Related Information
& “Setting Server Mode” on page 73
Administrator's Guide
Function Settings
72
Setting Server Mode
To use Document Capture Pro Server, set up as follows.
1. Access Web Cong and select the Scan/Copy tab > Document Capture Pro.
2.
Select Server Mode for Mode.
3. Enter the address of the server with Document Capture Pro Server installed on it for Server Address.
Enter between 2 and 255 characters in either IPv4, IPv6, host name or FQDN format. For FQDN format, you
can use alphanumeric characters in ASCII (0x20-0x7E) and "- " except for at the beginning and end of the
address.
4. Click OK.
e network is re-connected, and then the settings are enabled.
Related Information
& “Accessing Web Cong” on page 28
Making System Settings
Setting the Control Panel
Setup for the printer's control panel. You can set up as follows.
1. Access Web
Cong
and select the Device Management tab > Control Panel.
2. Set up the following items as necessary.
❏ Language
Select the displayed language on the control panel.
❏ Panel Lock
If you select ON, you cannot select items that require the administrator's authority. To select them, log in to
the printer as the administrator. If the administrator password is not set, the panel lock is disabled.
❏ Operation Timeout
If you select ON, when you log in as the access control user or administrator, you are automatically logged
out and go to the initial screen if there is no activity for a certain period of time.
You can set between 10 seconds and 240 minutes by the second.
Note:
You can also set up from the printer’s control panel.
❏ Language : Settings > General Settings > Basic Settings > Language
❏ Panel Lock : Settings > General Settings > System Administration > Security Settings > Admin Settings > Lock
Setting
❏ Operation Time Out : Settings > General Settings > Basic Settings > Operation Time Out (You can specify On or
O.)
Administrator's Guide
Function Settings
73
3. Click OK.
Related Information
& “Accessing Web Cong” on page 28
Power Saving Settings During Inactivity
You can set up the time to shi to the power saving mode or to turn the power o when the printer’s control panel
is not operated for a certain period of time. Set the time depending on your usage environment.
1. Access Web Cong and select the Device Management tab > Power Saving.
2. Enter the time for the Sleep Timer to switch to power saving mode when inactivity occurs.
You can set up to 240 minutes by the minute.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Sleep Timer
3. Select the turning
o
time for the Power
O
Timer. If you use the fax function, set to None.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Power
O
Tim e r
4. Click OK.
Related Information
& “Accessing Web Cong” on page 28
Setting the Sound
Make the sound settings when operating the control panel, printing, faxing and so on.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Sound
1. Access Web Cong and select the Device Management tab > Sound.
2. Set up the following items as necessary.
❏ Normal Mode
Set the sound when the printer is set to Normal Mode.
Administrator's Guide
Function Settings
74
❏ Quiet Mode
Set the sound when the printer is set to Quiet Mode.
is
is enabled when the one of the following items is enabled.
❏ Printer's control panel:
Settings > General Settings > Printer Settings > Quiet Mode
Settings > General Settings > Fax Settings > Receive Settings > Print Settings > Quiet Mode
❏ Web Cong :
Fax tab > Receive Settings > Fax Output > Quiet Mode
3.
Click OK.
Related Information
& “Accessing Web Cong” on page 28
Synchronizing the Date and Time with Time Server
When synchronizing with the time server (NTP server), you can synchronize the time of the printer and the
computer on the network.
e
time server may be operated within the organization or published on the Internet.
When using the CA certicate or Kerberos authentication, time-related trouble can be prevented by synchronizing
with the time server.
1. Access Web Cong and select the Device Management tab > Date and Time > Ti me S er ver .
2.
Select Use for Use Time Server.
3. Enter the time server address for Time Server Address.
You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank.
4. Enter Update Interval (min).
You can set up to 10,800 minutes by the minute.
5. Click OK.
Note:
You can
conrm
the connection status with the time server on Time S e r v e r S tat u s .
Related Information
&
“Accessing Web
Cong
” on page 28
Setting the Default Value for Scanning and Copying (User Default
Settings)
You can set the default value for the functions.
You can set the following functions.
❏ Scan to Network Folder/FTP
Administrator's Guide
Function Settings
75
❏ Scan to Email
❏ Scan to Memory Device
❏ Scan to Cloud
❏ Copy
❏ Fax
1. Access Web Cong and select the functions for which you want to set the default value for the Scan/Copy tab
> User Default Settings.
Select the Fax tab > User Default Settings to set the default value for fax.
2.
Set each item.
3. Click OK.
If the combination of the value is invalid, it is automatically modied, and then a valid value is set.
Related Information
& “Accessing Web
Cong
” on page 28
AirPrint Setup
Set when using AirPrint printing and scanning.
Access Web Cong and select the Network tab > AirPrint Setup.
Items Explanation
Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII (0x20-0x7E).
Bonjour Location Enter location information such as the printer's placement within 127 bytes or less
in Unicode (UTF-8).
Geolocation
Latitude and Longitude (WGS84)
Enter the printer's location information. This entry is optional.
Enter values by using WGS-84 datum, which separates latitude and longitude with
a comma.
You can enter -90 to +90 for the latitude value, and -180 to +180 for the longitude
value. You can enter less than a decimal to the sixth place, and you can omit "+".
Top Priority Protocol Select top priority protocol from IPP and Port9100.
Wide-Area Bonjour Set whether or not to use Wide-Area Bonjour. If you use it, the printers must be
registered on the DNS server to be able to search the printer over the segment.
Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with
secure communication.
Using Epson Connect Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere.
Administrator's Guide
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76
e features available on the Internet are as follows.
Email Print Epson iPrint remote print Scan to Cloud Remote Print Driver
✓✓✓✓
See the Epson Connect portal website for details.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Using Epson Open Platform
Epson Open Platform Overview
Epson Open Platform is a platform to use Epson printers with the function provided by the server of the
authentication system.
You can acquire the logs of each device and user in cooperation with the server, and congure restrictions on the
device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson
Authentication System) or a third-party authentication system.
If you connect an authentication device, you can also perform user authentication using the ID card.
Conguring
Epson Open Platform
Enable Epson Open Platform so that you can use the device from the authentication system.
1.
Access Web Cong and then select the Epson Open Platform tab > Product key.
2. Enter a value for each item.
❏ Serial Number
e
serial number of the device is displayed.
❏ Epson Open Platform Version
Select the version of Epson Open Platform. e corresponding version varies depending on the
authentication system.
❏ Enter product key
Enter the product key obtained from the dedicated Web site. See the Epson Open Platform manual for
details such as how to obtain the product key.
3.
Click Next.
A conrmation message is displayed.
4. Click OK.
e
printer is updated.
Administrator's Guide
Function Settings
77
Conguring the Authentication Device
You ca n
congure
the authentication device used in the authentication system from the Device Management tab >
Card Reader.
For more information, see the manual of the authentication system.
Administrator's Guide
Function Settings
78
Product Security Settings
is chapter explains the security settings of the device.
Introduction of Product Security Features
is section introduces the security function of the Epson Devices.
Feature name Feature type What to set What to prevent
Setup for the
administrator
password
Locks the system settings,
such as connection setup for
network or USB, detail setup
for fax reception/transmission
or transferring, and the user
default settings.
An administrator sets a
password to the device.
You can set or change from
both Web Cong and the
printer's control panel.
Prevent from illegally reading
and changing the
information stored in the
device such as ID, password,
network settings, and
contacts. Also, reduce a wide
range of security risks such as
leakage of information for the
network environment or
security policy.
Setup for access
control
Limits the functions that can
be used on devices, such as
print, scan, copy, and fax for
each user. If you log on with a
user account registered in
advance, you are allowed to
use certain functions.
In addition, after logging on
from the control panel, you
will be logged o
automatically if there is no
activity for a certain period of
time.
Register any user account,
and then select the function
you want to allow, such as
copy and scan.
You can register up to 10 user
accounts.
The risk of leakage and
unauthorized viewing of data
can be reduced by
minimizing the numbers of
functions in accordance with
the business content and the
role of the user.
Setup for external
interface
Controls the interface, such as
USB port and NFC port, that
connects to the device.
Enable or disable the USB
port for connecting external
devices such as USB memory,
NFC, and USB connection
with the computer.
❏ USB port control: Reduces
the possibility of data
being taken through
unauthorized scanning of
condential
documents.
❏ NFC: Prevents illegal
printing using NFC.
❏ USB connection of
computer: Prevents
unauthorized use of the
device by prohibiting
printing or scanning
without going through
the network.
Related Information
&
“About Web Cong” on page 27
&
“EpsonNet Config” on page 121
Administrator's Guide
Product Security Settings
79
& “Conguring the Administrator Password” on page 80
& “Restricting Available Features” on page 87
& “Disabling the External Interface” on page 89
Conguring
the Administrator Password
When you set the administrator password, you can prevent the users from changing system management settings.
You can set and change the administrator password using either Web
Cong
, the printer's control panel, or
soware (Epson Device Admin). When using the soware, see the documentation for each soware.
Related Information
& “
Conguring
the Administrator Password from the Control Panel” on page 80
&
“Conguring the Administrator Password Using Web Cong” on page 80
& “Epson Device Admin” on page 121
Conguring the Administrator Password from the Control Panel
You can set the administrator password from the printer's control panel.
1. Select Settings on the printer's control panel.
2. Select General Settings > System Administration > Security Settings.
3. Select Admin Settings.
4. Select Admin Password > Register.
5. Enter the new password.
6. Enter the password again.
7.
Close the conrmation screen.
e administrator settings screen is displayed.
Note:
You can change or delete the administrator password when you select Change or Reset on the Admin Passwordscreen and
enter the administrator password.
Conguring
the Administrator Password Using Web
Cong
You can set the administrator password usingWeb Cong.
1.
Access Web Cong and select the Product Security tab > Change Administrator Password.
Administrator's Guide
Product Security Settings
80
2. Enter a password to New Password and Conrm New Password. Enter the user name, if necessary.
If you want to change the password to new one, enter a current password.
3. Select OK.
Note:
❏ To set or change the locked menu items, click Administrator Login, and then enter the administrator password.
❏ To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter
the administrator password.
Related Information
&
“Accessing Web Cong” on page 28
Controlling the Panel Operation
If you set the administrator password and enable the Lock Setting, you can lock the items related to the printer’s
system settings so that users cannot change them.
Enabling the Lock Setting
Enable the Lock Setting for the printer where the password is set.
Specify an administrator's password rst.
Administrator's Guide
Product Security Settings
81
Enabling the Lock Setting from the Control Panel
1. Select Settings on the printer's control panel.
2. Select General Settings > System Administration > Security Settings.
3. Select Admin Settings.
4. Select On on Lock Setting.
5. Select Ye s on the conrmation screen.
6. Select
.
Check that
is displayed on the home screen.
Enabling the Lock Setting from Web Cong
1. Access Web Cong and click the Administrator Login.
2.
Enter the user name and password, and then click OK.
3. Select the Device Management tab > Control Panel.
4. On the Panel Lock, select ON.
5. Click OK.
6. Check that
is displayed on the home screen on the printer's control panel.
Lock Setting Items for General Settings Menu
is is a list of the Lock Setting items in Settings > General Settings on the control panel.
Some functions can be set enabled or disabled individually.
General Settings menu Panel Lock
Basic Settings -
Administrator's Guide
Product Security Settings
82
General Settings menu Panel Lock
LCD Brightness -
Sound -
Sleep Timer ✓
Power O Timer ✓
Date/Time Settings ✓
Language ✓*
Start-up Screen ✓
Edit Home ✓
Wall Paper ✓
Operation Time Out ✓
Default Screen(Job/Status) ✓
Printer Settings -
Paper Source Settings -
Printing Language* ✓
Universal Print Settings ✓
Auto Error Solver ✓
PDL Print Conguration* ✓
Memory Device Interface ✓
Thick Paper ✓*
Quiet Mode ✓*
Ink Drying Time -
Bidirectional -
USB I/F Timeout Setting* ✓
Network Settings ✓
Administrator's Guide
Product Security Settings
83
General Settings menu Panel Lock
Wi-Fi Setup ✓
Wired LAN Setup ✓
Network Status ✓
Wired LAN/Wi-Fi Status ✓*
Wi-Fi Direct Status ✓*
Email Server Status ✓*
Print Status Sheet ✓*
Connection Check ✓*
Advanced ✓
Device Name ✓
TCP/IP ✓
Proxy Server ✓
Email Server ✓
IPv6 Address ✓
MS Network Sharing ✓
NFC ✓
Link Speed & Duplex ✓
Redirect HTTP to HTTPS ✓
Disable IPsec/IP Filtering ✓
Disable IEEE802.1X ✓
Web Service Settings ✓
Epson Connect Services ✓
Google Cloud Print Services ✓
Fax Settings ✓
Administrator's Guide
Product Security Settings
84
General Settings menu Panel Lock
Quick Operation Button ✓
Fax Send Settings ✓
Receive Settings ✓
Report Settings ✓
Basic Settings ✓
Security Settings ✓
Check Fax Connection ✓
Fax Setting Wizard ✓
Scan Settings ✓
Conrm Recipient ✓
Document Capture Pro ✓
Email Server ✓
System Administration ✓
Contacts Manager ✓
Register/Delete ✓
Frequent ✓
Print Contacts ✓
View Options ✓
Search Options ✓
Clear Internal Memory Data* ✓
Security Settings ✓
Restrictions ✓
Access Control ✓
Admin Settings ✓
Admin Password ✓
Lock Setting ✓
Restore Default Settings ✓
Firmware Update ✓
✓ = To be locked.
- = Not to be locked.
*1 : You can enable or disable the lock from General Settings > System Administration > Security Settings > Restrictions.
Administrator's Guide
Product Security Settings
85
*2 : Even though items on the upper level can be locked by administrator lock, you can still access them from the same name
menu of Settings > Printer Status/Print.
*3 : Even though items on the upper level can be locked by administrator lock, you can still access them from Home >
> Description > When you cannot connect to the network.
*4 : This item is displayed on a PCL or PostScript compatible printer.
Related Information
& “Menu Options for System Administration” on page 139
& “Items at Can Be Set Individually” on page 86
Other Lock Setting Items
Besides the General Settings menu, Lock Setting would be enabled to the items below.
❏ Presets
❏ Add New
❏ Delete
❏ Rename
❏ Add or remove to Home screen
❏ Changing user settings
❏ Settings > User Settings.
Related Information
& “Registering Settings to Preset” on page 96
& “Menu Options for User Settings” on page 143
Operating Display and Function Setting Individually
For the some target items of the Lock Setting, you can individually set whether they are enabled or disabled.
You can set each user’s availability as necessary, such as registering or changing the contacts, displaying job history,
etc.
1. Select Settings on the printer's control panel.
2. Select General Settings > System Administration > Security Settings.
3. Select Restrictions.
4.
Select the item for the function that you want to change the setting of, and then set to On or O.
Items That Can Be Set Individually
e administrator can permit the items below to display and change settings individually.
Administrator's Guide
Product Security Settings
86
❏ Job log access : Job/Status > Log
Control the display of the status monitor's job history. Select On to permit the job history to display.
❏ Access to Register/Delete Contacts : Settings > Contacts Manager > Register/Delete
Control the registering and changing of contacts. Select On to register or change the contacts.
❏ Fax Recent access : Fax > Recipient > Recent
Control the display of destination when sending and receiving a fax. Select On to display the destination.
❏ Fax Transmission Log access : Fax > Menu > Transmission Log
Control the display of the communication history of a fax. Select On to display the communication history.
❏ Access to Fax Report : Fax > Menu > Fax Report
Control the printing of the fax report. Select On to permit printing.
❏ Access to Print Save History of Scan to Network Folder/FTP : Scan > Network Folder/FTP > Menu > Print
Save History
Control the printing of save history for scan to folder function. Select On to permit the printing.
❏ Access to Recent of Scan to Email : Scan > Email > Recipient > History
Control the display of the history for the scan to mail function. Select On to display the history.
❏ Access to Show Sent History of Scan to Email : Scan > Email > Menu > Show Sent History
Control the display of the history of email sending for the scan to mail function. Select On to display the history
of email sending.
❏ Access to Print Sent History of Scan to Email : Scan > Email > Menu > Print Sent History
Control the printing of the history of email sending for the scan to mail function. Select On to permit the
printing.
❏ Access to Language : Settings > Language
Control the changing of the language displayed on the control panel. Select On to change the languages.
❏ Access to ick Paper : Settings > General Settings > Printer Settings > ick Paper
Control the changing of the settings of the ick Paper function. Select On to change the settings.
❏ Access to Quiet Mode : Settings > General Settings > Printer Settings > Quiet Mode
Control the changing of settings of the Quiet Mode function. Select On to change the settings.
❏ Protection of Personal Data :
Control the display of the destination information on speed dial registration. Select On to display the
destination as (***).
Related Information
&
“Other Lock Setting Items” on page 86
Restricting Available Features
You can register user accounts on the printer, link them with functions, and control functions that users can use.
When enabling access control, the user can use functions such as copy, fax, etc. by entering the password on the
printer’s control panel and logging in to the printer.
e unavailable functions will be grayed out and cannot be selected.
Administrator's Guide
Product Security Settings
87
From the computer, when you register the authentication information to the printer driver or scanner driver, you
will be able to print or scan. For details of the driver settings, see the driver's help or manual.
Conguring Access Control
To use access control, create the user account and enable the access control function.
Creating the User Account
Create the user account for access control.
1. Access Web Cong and select the Product Security tab > Access Control Settings > User Settings.
2. Click Add for the number you want to register.
c
Important:
When using the printer with the authentication system of Epson or other companies, register the user name of
the restriction setting in number 2 to number 10.
Application soware such as the authentication system uses number one, so that the user name is not displayed
on the printer's control panel.
3. Set each item.
❏ User Name :
Enter the name displayed on the user name list between 1 and 14 characters long using alphanumeric
characters.
❏ Password :
Enter a password between 0 and 20 characters long in ASCII (0x20-0x7E). When initializing the password,
leave it blank.
❏ Select the check box to enable or disable each function.
Select the function that you permit to use.
4. Click Apply.
Return to the user setting list aer a specic length of time.
Check that the user name you registered on User Name is displayed and changed Add to Edit.
Editing the User Account
Edit the account registered to access control.
1. Access Web Cong and select the Product Security tab > Access Control Settings > User Settings.
2. Click Edit for the number you want to edit.
3. Change each item.
4. Click Apply.
Return to the user setting list
aer
a
specic
length of time.
Administrator's Guide
Product Security Settings
88
Deleting the User Account
Delete the account registered to access control.
1. Access Web Cong and select the Product Security tab > Access Control Settings > User Settings.
2. Click Edit for the number you want to delete.
3. Click Delete.
c
Important:
When clicking Delete, the user account will be deleted without a conrmation message. Take care when
deleting the account.
Return to the user setting list aer a specic length of time.
Enabling Access Control
When enabling access control, only the registered user will be able to use the printer.
1. Access Web Cong and select the Product Security tab > Access Control Settings > Basic.
2.
Select Enables Access Control.
If you select Allows printing and scanning without authentication information, you can print or scan from
the drivers that are not set with the authentication information. Set it when you want to control the operation
only from the printer's control panel and to permit printing and scanning from the computers.
3. Click OK.
e completion message is displayed aer a certain period of time.
Conrm that the icons such as copy and scan are grayed out on the printer's control panel.
Disabling the External Interface
You can disable the interface that is used to connect the device to the printer. Make the restriction settings to
restrict printing and scanning other than via network.
Note:
You can also make the restriction settings on the printer's control panel.
❏ Memory Device : Settings > General Settings > Printer Settings > Memory Device Interface > Memory Device
❏ NFC : Settings > General Settings > Network Settings > Advanced > NFC
❏ PC Connection via USB : Settings > General Settings > Printer Settings > PC Connection via USB
1. Access Web Cong and select the Product Security tab > External Interface.
2. Select Disable on the functions you want to set.
Select Enable when you want to cancel controlling.
❏ Memory Device
Prohibit saving the data to external memory via USB port for external device connection.
Administrator's Guide
Product Security Settings
89
❏ NFC
Disable the NFC interface built in the control panel.
❏ PC Connection via USB
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select
Disable.
3. Click OK.
4. Check that the disabled port cannot be used.
❏ Memory Device
Conrm that there is no response when connecting a storage device such as USB memory to the external
interface USB port.
❏ NFC
Conrm that there is no response when holding the device that supports the NFC function like a smart
phone over the printer.
❏ PC Connection via USB
If the driver was installed on the computer
Connect the printer to the computer using a USB cable, and then conrm that the printer does not print
and scan.
If the driver was not installed on the computer
Wi n d o w s :
Open the device manager and keep it, connect the printer to the computer using a USB cable, and then
conrm that the device manager's display contents stays unchanged.
MacOS:
Connect the printer to the computer using a USB cable, and then conrm that the printer is not listed if you
want to add the printer from Printers & Scanners.
Related Information
&
“Accessing Web
Cong
” on page 28
Administrator's Guide
Product Security Settings
90
Operation and Management Settings
is chapter explains the items related to the daily operations and management of the device.
Logging on to the Printer as an Administrator
If the administrator password is set to the printer, you need to log on as an administrator to operate the locked
menu items.
Logging on the Printer Using the Control Panel
1. Tap .
2. Tap Administrator.
3. Enter the administrator password.
4. Tap OK.
is displayed when being authenticated, then you can operate the locked menu items.
Tap
to log
o.
Note:
When you select On for Settings > General Settings > Basic Settings > Operation Time Out, you log o automatically
aer
a
specic
length of time if there is no activity on the control panel.
Logging on to the Printer Using Web Cong
When you log in to Web
Cong
as an administrator, you can operate items that are set in the Lock Setting.
1. Enter the printer's IP address into a browser to run Web
Cong
.
2. Click Administrator Login.
3. Enter the user name and administrator password in User Name and Current password.
4.
Click OK.
e locked items and Administrator Logout are displayed when being authenticated.
Click Administrator Logout to log o.
Note:
When you select ON for the Device Management tab > Control Panel > Operation Timeout, you log
o
automatically
aer
a
specic
length of time if there is no activity on the control panel.
Administrator's Guide
Operation and Management Settings
91
Conrm Information of the Printer
Checking the Information from the Control Panel
You can check and print the following information from the control panel.
❏ Number of printed pages
Settings > Print Counter
You can check the total number of printed pages and the number of pages of color / monochrome printing.
❏ Supply
Settings > Supply Status
You can check the information for the ink and maintenance box.
❏ Status sheet for the product
Settings > Printer Status/Print > Print Status Sheet
You can print a status sheet, such as printer information and consumables information.
❏ Network information
Settings > General Settings > Network Settings > Network Status
Settings > Printer Status/Print > Network
You can check the network-related information such as network connection status, mail server settings, etc. and
print the network status sheet.
❏ Network connection report
Settings > General Settings > Network Settings > Connection Check
Home >
> Description > When you cannot connect to the network
You can diagnose the network connection status of the printer and print the report.
❏ Network connection status
Home >
> Router
You can check the connection status for Wired / Wireless LAN.
Checking the Information from Web Cong
You can check the following information of the operating printer from Status by using Web Cong.
❏ Product Status
Check the language, status, cloud service, product number, MAC address, etc.
❏ Network Status
Check the information of the network connection status, IP address, DNS server, etc.
❏ Maintenance
Check the rst day of printings, ink replacement count, printed pages, printing count for each language,
scanning count, etc.
❏ Hardware Status
Check the status of each Wi-Fi and NFC.
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Operation and Management Settings
92
❏ Job History
Check the job log for a print job, reception job, and transmission job.
❏ Panel Snapshot
Display a screen image snapshot that is displayed on the control panel of the device.
Receiving Email
Notications
When Events Occur
About Email Notications
is is the notication function that, when events such as printing stop and printer error occur, send the email to
the specied address.
You can register up to ve destinations and set the notication settings for each destination.
To use this function, you need to set up the mail server before setting up notications.
Related Information
& “Conguring a Mail Server” on page 38
Conguring Email Notication
Congure
email
notication
by using Web
Cong
.
1. Access Web Cong and select the Device Management tab > Email Notication.
2. Set the subject of email notication.
Select the contents displayed on the subject from the two pull-down menus.
❏
e
selected contents are displayed next to Subject.
❏ e same contents cannot be set on le and right.
❏ When the number of characters in Location exceeds 32 bytes, characters exceeding 32 bytes are omitted.
3. Enter the email address for sending the notication email.
Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
4. Select the language for the email notications.
5. Select the check box on the event for which you want to receive a notication.
e number of Notication Settings is linked to the destination number of Email Address Settings.
Example :
Administrator's Guide
Operation and Management Settings
93
If you want a notication sent to the email address set for number 1 in Email Address Settings when the
printer is out of paper, select the check box column 1 in line Paper out.
6. Click OK.
Conrm that an email notication will be sent by causing an event.
Example : Print by specifying the Paper Source where paper is not set.
Related Information
& “Accessing Web Cong” on page 28
& “Conguring a Mail Server” on page 38
Items for Email Notication
Items Settings and Explanation
Ink supply unit(s) to be replaced Notice when the ink is expended.
Ink low Notice when the ink is nearing expended.
Maintenance box: end of service life Notice when the maintenance box is full.
Maintenance box: nearing end Notice when the maintenance box is nearing full.
Administrator password changed Notice when administrator password has been changed.
Administrator's Guide
Operation and Management Settings
94
Items Settings and Explanation
Paper out Notice when the paper-out error has occurred in the specied paper source..
Printing stopped* Notice when the printing is stopped due to paper jam or paper cassette not set.
Printer error Notice when the printer error has occurred.
Scanner error Notice when the scanner error has occurred.
Fax error Notice when the fax error has occurred.
Wi-Fi failure Notice when the error of the wireless LAN interface has occurred.
Built-in SD card failure Notice when the error of the built-in SD card has occurred. This item is displayed
on a PCL or PostScript compatible printer.
PDL board failure Notice when the error of the PDL substrate has occurred. This item is displayed on
a PCL or PostScript compatible printer.
NFC failure Notice when the error of the NFC substrate has occurred.
Updating Firmware
When new rmware is available, updating the rmware of the printer improves the function or resolves the
problem.
Updating the Printer's Firmware using the Control Panel
If the printer can be connected to the Internet, you can update the printer's rmware using the control panel. You
can also set the printer to regularly check for
rmware
updates and notify you if any are available.
1. Select Settings on the home screen.
2. Select General Settings > System Administration > Firmware Update > Update.
Note:
Select Notication > On to set the printer to regularly check for available rmware updates.
3. Select Start Checking.
e printer starts searching for available updates.
4. If a message is displayed on the LCD screen informing you that a rmware update is available, follow the on-
screen instructions to start the update.
c
Important:
❏ Do not turn
o
or unplug the printer until the update is complete; otherwise, the printer may malfunction.
❏ If the
rmware
update is not completed or is unsuccessful, the printer does not start up normally and
"Recovery Mode" is displayed on the LCD screen the next time the printer is turned on. In this situation, you
need to update the rmware again using a computer. Connect the printer to the computer with a USB cable.
While "Recovery Mode" is displayed on the printer, you cannot update the
rmware
over a network
connection. On the computer, access your local Epson website, and then download the latest printer
rmware. See the instructions on the website for the next steps.
Administrator's Guide
Operation and Management Settings
95
Updating Firmware Using Web Cong
When the printer can connect to the Internet, you can update the rmware from Web Cong.
1. Access Web Cong and select the Device Management tab > Firmware Update.
2. Click Start.
e
rmware
conrmation
starts, and the
rmware
information is displayed if the updated
rmware
exists.
3. Click Start, and follow the on-screen instructions.
Note:
You can also update the rmware using Epson Device Admin. You can visually conrm the rmware information on the
device list. It is useful when you want to update multiple devices' rmware. See the Epson Device Admin guide or help for
more details.
Related Information
& “Accessing Web Cong” on page 28
& “Epson Device Admin” on page 121
Updating Firmware without Connecting to the Internet
You can download the device's rmware from Epson website on the computer, and then connect the device and the
computer by USB cable to update the rmware. If you cannot update over the network, try this method.
1.
Access Epson website and download the rmware.
2. Connect the computer that contains the downloaded
rmware
to the printer by USB cable.
3. Double-click the downloaded .exe le.
Epson Firmware Updater starts.
4. Follow the on-screen instructions.
Registering Settings to Preset
You can save settings such as scan, copy, and fax with a name. e settings registered here are displayed in the
Presets on the printer’s control panel. Register it aer nishing the settings for each function.
You can set up the following functions.
❏ Scan to Network Folder/FTP
❏ Scan to Email
❏ Scan to Memory Device
❏ Scan to Cloud
❏ Copy
❏ Fax
Administrator's Guide
Operation and Management Settings
96
1. Access Web Cong and select Scan/Copy or Fax tab > Presets.
2. Select the registered number and click Edit.
3.
Select Type.
Note:
If you want to change the Ty pe aer registering, delete the registered preset and then register it again.
4. Click Next.
5.
Set up each item.
Enter a Name between 1 and 30 characters in Unicode (UTF-8).
6. Click OK.
If the combination of the value is invalid, a valid value that is automatically modied is applied.
Related Information
&
“Accessing Web
Cong
” on page 28
Backing Up the Settings
You can export the setting value set from Web Cong to the le. You can use it for backing up the contacts, setting
values, replacing the printer, etc.
e exported le cannot be edited because it is exported as a binary le.
Export the settings
Export the setting for the printer.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
2. Select the settings that you want to export.
Select the settings you want to export. If you select the parent category, subcategories are also selected.
However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so
on) cannot be selected.
3.
Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4.
Click Export.
c
Important:
If you want to export the printer’s network settings such as the device name and IPv6 address, select Enable to
select the individual settings of device and select more items. Only use the selected values for the replacement
printer.
Administrator's Guide
Operation and Management Settings
97
Related Information
& “Accessing Web Cong” on page 28
Import the settings
Import the exported Web Cong le to the printer.
c
Important:
When importing values that include individual information such as a printer name or IP address, make sure the
same IP address does not exist on the same network. If the IP address overlaps, the printer does not reect the value.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Import.
2. Select the exported
le,
and then enter the encrypted password.
3. Click Next.
4. Select the settings that you want to import, and then click Next.
5.
Click OK.
e settings are applied to the printer.
Administrator's Guide
Operation and Management Settings
98
Solving Problems
Hints to Solving Problems
❏ Checking the error message
When trouble has occurred, rst check whether there are any messages on the printer's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏ Network connection report
Diagnose the network and the printer status, and then print the result.
You c a n
nd
the diagnosed error from the printer side.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and
ipcong.
❏ Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Checking the Status of the Printer
To identify the cause of trouble, check the status of the printer and network.
Checking the Error Message
Checking the Error Message from Email Notication
When setting the email
notication,
check that the error message is sent from the printer.
If instructions for handling the problem are in the email notication, please follow them.
Related Information
& “Receiving Email
Notications
When Events Occur” on page 93
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Administrator's Guide
Solving Problems
99
Error Messages Causes and Solutions
Printer error. Turn the power o and on again. If
the problem persists, contact Epson Support.
❏ Causes :
There is a foreign substance inside the printer or a printer error
occurred.
❏ Solutions :
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
Paper out in XX. Load paper. Paper Size: XX/
Paper Type: XX
❏ Causes :
There is no paper.
❏ Solutions :
Load paper, and then insert the paper cassette all the way.
You need to replace Ink Supply Unit(s).
❏ Causes :
The ink is expended.
❏ Solutions :
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge
when your printer indicates it is time to replace the cartridge.
Replace the cartridge when you are prompted to do so.
The maintenance box is not recognized. Install it
correctly.
❏ Causes :
The Maintenance Box is not installed correctly.
❏ Solutions :
Check the maintenance box's installing status, and then install it
correctly.
The Maintenance Box is at the end of its service
life. You need to replace it.
❏ Causes :
The Maintenance Box is at the end of its service life.
❏ Solutions :
Replace the Maintenance Box according to the guidance.
The Maintenance Box is at the end of its service
life. Turn the power o and replace it.
❏ Causes :
The Maintenance Box does not have enough capacity for the head
cleaning.
❏ Solutions :
Turn the power of the printer o, and then replace the Maintenance
Box.
Remove and reinstall the Maintenance Box.
❏ Causes :
The Maintenance Box is not recognized correctly.
❏ Solutions :
Remove the Maintenance Box once, and then install it again. If it is
not recognized after all that, replace it to a new Maintenance Box.
Paper Setup Auto Display is set to O. Some
features may not be available. For details, see
your documentation.
❏ Causes :
Paper Setup Auto Display is disabled.
❏ Solutions :
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
Enable it if you use AirPrint.
Administrator's Guide
Solving Problems
100
Error Messages Causes and Solutions
No dial tone is detected.
❏ Causes :
No dial tone is detected when sending a fax.
❏ Solutions :
This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type and then
selecting PBX. If your phone system requires an external access code
to get an outside line, set the access code after selecting PBX. Use #
(hash) instead of the actual access code when entering an outside
fax number. This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the
rst digit of a fax number and send the fax to the wrong number.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
❏ Causes :
The memory capacity of the fax is
insucient.
❏ Solutions :
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
Clear the printer error. To check the details and solutions
to the error, press the
button and then select Printer
Status.
❏ Cannot save in the computer or the memory device.
To check whether or not received faxes have been saved,
press the
button and then select Job Status. To save
received faxes, turn on the computer or connect a memory
device to the printer.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
❏ Causes :
The combination of the IP address you set is invalid.
❏ Solutions :
Enter the correct IP address or default gateway.
To use cloud services, update the root certicate
from the Epson Web
Cong
utility.
❏ Causes :
The root certicate used for cloud services is expired.
❏ Solutions :
Run Web
Cong
, and then update the root
certicate.
Network Security - Root Certicate Update
Recovery Mode
❏ Causes :
Failed to update rmware and cannot return to the normal mode.
❏ Solutions :
The printer has started in recovery mode because the rmware
update failed. Follow the steps below to try to update the
rmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Administrator's Guide
Solving Problems
101
Error Code on the Status Menu
If a job does not complete successfully, check the error code displayed on the history of each job. You can check the
error code by pressing the
button, and then selecting Job Status. See the following table to nd the problem and
its solution.
Code Problems and Causes Solutions
001 The product was turned o by a power failure. -
109 The received fax was already deleted. -
110 The job was printed on one side only because the
paper loaded does not support double sided
printing.
If you want to perform 2-sided printing, load paper
that supports 2-sided printing.
201 The memory is full.
❏ Print received faxes from Job Status in Job/
Status .
❏ Delete received faxes saved in the inbox from Job
Status in Job/Status.
❏ If you are sending a monochrome fax to a single
destination, you can send it by using Direct Send.
❏ Divide your originals in two or more to send them
in several batches.
202 The line was disconnected by the recipient machine. Wait for a while and then try again.
203 The product cannot detect the dial tone. ❏ Make sure that the phone cable is connected
correctly and the phone line is working.
❏ When the printer is connected to the PBX or the
terminal adapter, change the Line Type setting to
PBX.
❏ Select Settings > General Settings > Fax
Settings > Basic Settings > Dial Tone
Detection, and then disable the dial tone setting.
204 The recipient machine is busy. Wait for a while and then try again.
205 The recipient machine does not answer. Wait for a while and then try again.
206 The phone cable is incorrectly connected to the LINE
and EXT. port of the product.
Check the connection of the LINE port and the EXT.
port of the printer.
207 The product is not connected to the phone line. Connect the phone cable to the phone line.
208 The fax could not be sent to some of the specied
recipients.
Print a Fax Log or Last Transmission report for
previous faxes from Fax Report in the Fax mode to
check the failed destination. When the Save Failure
Data setting is enabled, you can resend a fax from
Job Status in Job/Status.
301 There is not enough storage space available to save
the data in the memory device.
❏ Increase the storage space in the memory device.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
302 The memory device is write-protected. Disable write protection on the memory device.
Administrator's Guide
Solving Problems
102
Code Problems and Causes Solutions
303 No folder has been created to save the scanned
image.
Insert another memory device.
304 The memory device has been removed. Reinsert the memory device.
305 An error occurred while saving the data to the
memory device.
If the external device is accessed from a computer,
wait for a while and then try again.
306 The memory is full. Wait until other ongoing jobs are nished.
311 A DNS error has occurred during Scan to Email
communication.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
312 An authentication error has occurred during Scan to
Email communication.
Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings, and then check the server settings.
313 A communication error has occurred during Scan to
Email communication.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
O as the authentication method, make sure the
authentication method of the email server is set
to None.
314 The data size exceeds the maximum size for attached
les.
❏ Increase the Attached File Max Size setting in
the scan settings.
❏ Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
315 The memory is full. Retry after other ongoing jobs are nished.
321 A DNS error has occurred during Scan to Network
Folder/FTP communication.
❏ Select Settings > General Settings > Network
Settings >
Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
322 An authentication error has occurred during Scan to
Network Folder/FTP communication.
Check the Location settings.
323 A communication error has occurred during Scan to
Network Folder/FTP communication.
❏ Check the Location settings.
❏ Print a network connection report to check if the
printer is connected to the network.
324 A le with the same name already exists in the
specied
folder.
❏ Delete the le with the same name.
❏ Change the le name prex in File Settings.
Administrator's Guide
Solving Problems
103
Code Problems and Causes Solutions
325
326
There is not enough storage space available in the
specied
folder.
❏ Increase the storage space in the specied folder.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
327 The memory is full. Wait until other ongoing jobs are nished.
328 The destination was wrong or the destination does
not exist.
Check the Location settings.
331 A communication error occurred while acquiring the
destination list.
Print a network connection report to check if the
printer is connected to the network.
332 There is not enough storage space available to save
the scanned image in the destination storage.
Reduce the number of documents.
333 The destination could not be found because the
destination information was uploaded to the server
before sending the scanned image.
Select the destination again.
334 An error occurred while sending the scanned image. -
341 A communication error has occurred. Check the connections for the printer and the
computer. If you are connecting over a network, print
a network connection report to check if the printer is
connected to the network.
401 There is not enough storage space available to save
the data in the memory device.
Increase the storage space in the memory device.
402 The memory device is write-protected. Disable write protection on the memory device.
404 The memory device has been removed. Reinsert the memory device.
405 An error occurred while saving the data to the
memory device.
❏ Reinsert the memory device.
❏ Use a dierent memory device on which you have
created a folder using the Create a folder to save
fax data function.
411 A DNS error has occurred in the communication to
forward a fax-received document by using emai.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
412 An authentication error has occurred in the
communication to forward a fax-received document
by using email.
Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings, and then check the server settings.
Administrator's Guide
Solving Problems
104
Code Problems and Causes Solutions
413 A communication error has occurred in the
communication to forward a fax-received document
by using email.
❏ Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
O as the authentication method, make sure the
authentication method of the email server is set
to None.
❏ Print a network connection report to check if the
printer is connected to the network.
421 A DNS error has occurred in the communication to
forward a fax-received document to a shared folder.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
422 An authentication error has occurred in the
communication to forward a fax-received document
to a shared folder.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
423 A communication error has occurred in the
communication to forward a fax-received document
to a shared folder.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Fax
Settings > Receive Settings > Save/Forward
Settings, and then check the settings of the
folder selected in Save/Forward Destination.
425 There is not enough storage space available in the
destination folder.
Increase the storage space in the destination folder.
428 The destination was wrong or the destination does
not exist.
Select
Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
Checking the Panel Display of the Remote Printer
You can check the panel display of the remote printer by using Web
Cong
.
1. Run Web Cong of the printer that you want to check.
When you receive the email notication, you can run Web Cong from the URL on the email.
2. Select Status tab > Panel Snapshot.
e current panel of the printer is displayed on Web Cong.
To update, click Refresh.
Administrator's Guide
Solving Problems
105
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the access point.
1. Load papers.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Connection Check.
e connection check starts.
4. Select Print Check Report.
5. Print the network connection report.
If an error has occurred, check the network connection report, and then follow the printed solutions.
6. Close the screen.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 106
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
Administrator's Guide
Solving Problems
106
a. Error code
b. Messages on the Network Environment
E-1
Message:
Conrm that the network cable is connected and network devices such as hub, router, or access point are turned
on.
Solutions:
❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏ Make sure your hub or other network device is turned on.
❏ If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Message:
No wireless network names (SSID) found. Conrm that the router/access point is turned on and the wireless
network (SSID) is set up correctly. Contact your network administrator for assistance.
No wireless network names (SSID) found. Conrm that the wireless network name (SSID) of the PC you wish to
connect is set up correctly. Contact your network administrator for assistance.
Entered security key/password does not match the one set for your router/access point.
Conrm
security key/
password. Contact your network administrator for assistance.
Solutions:
❏ Make sure your access point is turned on.
❏ Conrm that your computer or device is connected correctly to the access point.
❏ Turn o the access point. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your access point and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If an access point has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-compliant
frequency, the printer does not display them.
❏ If you are using push button setup to establish a network connection, make sure your access point supports
WPS. You cannot use push button setup if your access point does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols).
e
printer cannot
display an SSID that contains non-ASCII characters.
❏ Makes sure you know your SSID and password before connecting to the access point. If you are using an access
point with its default settings, the SSID and password are located on a label on the access point. If you do not
know your SSID and password, contact the person who set up the access point, or see the documentation
provided with the access point.
Administrator's Guide
Solving Problems
107
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the
soware
from the following website.
http://epson.sn > Setup
❏ Another smart device was added to the network using push button setup.
❏
e
Wi-Fi network was set up using any method other than push button setup.
E-5
Message:
Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Conrm security mode. Contact
your network administrator for assistance.
Solutions:
Make sure the access point's security type is set to one of the following. If it is not, change the security type on the
access point, and then reset the printer's network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)
*
❏ WPA2 PSK (TKIP/AES)
*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Message:
MAC address of your printer may be
ltered.
Check whether your router/access point has restrictions such as
MAC address ltering. See the documentation of the router/access point or contact your network administrator for
assistance.
Solutions:
❏ Check if MAC address ltering is disabled. If it is enabled, register the printer's MAC address so that it is not
ltered. See the documentation provided with the access point for details. You can check the printer's MAC
address from the Network Status part on the network connection report.
❏ If your access point is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏ If the number of connectable devices on the access point is less than the number of network devices that you
want to connect, make settings on the access point to increase the number of connectable devices. See the
documentation provided with the access point to make settings.
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E-8
Message:
Incorrect IP address is assigned to the printer. Conrm IP address setup of the network device (hub, router, or
access point). Contact your network administrator for assistance.
Solutions:
❏ Enable DHCP on the access point if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Cong.
E-9
Message:
Conrm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is
available. Contact your network administrator for assistance.
Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the access point.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
E-10
Message:
Conrm
IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer's
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
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If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer's IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn
o
the access point. Wait for about 10 seconds, and
then turn it on.
E-11
Message:
Setup is incomplete. Conrm default gateway setup. Connection using the EpsonNet Setup is available. Contact
your network administrator for assistance.
Solutions:
Check the following.
❏ e default gateway address is correct if you set the printer's TCP/IP Setup setting to Manual.
❏ e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
E-12
Message:
Conrm the following -Entered security key/password is correct -Index of the security key/password is set to the
rst number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for
assistance.
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ e network addresses for other devices (subnet mask and default gateway) are the same.
❏ e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏ Tu rn
o
the access point. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on an access point that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
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110
E-13
Message:
Conrm the following -Entered security key/password is correct -Index of the security key/password is set to the
rst number -Connection and network setup of the PC or other device is correct Contact your network
administrator for assistance.
Solutions:
Check the following.
❏ Network devices such as an access point, hub, and router are turned on.
❏
e
TCP/IP Setup for network devices has not been set up manually. (If the printer's TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer's network
may
dier
from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏ Tu rn
o
the access point. Wait for about 10 seconds, and then turn it on.
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Message on the Network Environment
Message Solution
*Multiple network names (SSID) that
match your entered network name (SSID)
have been detected. Conrm network
name (SSID).
The same SSID may be set on several access points. Check the settings on the
access points, and change the SSID.
The Wi-Fi environment needs to be
improved. Turn the wireless router
o
and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the access point and removing any
obstacles between them, turn
o
the access point. Wait for about 10 seconds,
and then turn it on. If it still does not connect, see the documentation
supplied with the access point.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices rst. You
can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet or the printer's control panel.
Checking the Communication Status
Check whether the communication between the printer and the computer is correct, and lead to solve the
problems.
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111
Checking the Log for Server and Network Device
If trouble occurred in the network connection, you may be able to identify the cause by checking the log for the
mail server or the LDAP server or the status by using the system log for the network device, such as a router, or
commands.
Printing a Network Status Sheet
You can check the detailed network information by printing it.
1. Load papers.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Network Status.
4. Select Print Status Sheet.
5.
Check the message, and then print the network status sheet.
6. Close the screen.
e screen automatically closes aer a specic length of time.
Checking the Communication between Devices and Computers
Checking the Communication Using a Ping Command - Windows
You can use a Ping command to make sure the computer is connected to the printer. Follow the steps below to
check the communication using a Ping command.
1. Check the printer's IP address for the communication that you want to check.
You can check this from the Network Status screen on the printer's control panel, a connection report, or the
IP Address column of a network status sheet.
2. Display the computer's command prompt screen.
Display the application screen, and then select Command Prompt.
3. Enter ‘ping xxx.xxx.xxx.xxx', and then press the Enter key.
Enter the printer's IP address for xxx.xxx.xxx.xxx.
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4. Check the communication status.
If the printer and the computer are communicating, the following message is displayed.
If the printer and the computer are not communicating, the following message is displayed.
Checking the Communication Using a Ping Command - Mac OS
You can use a Ping command to make sure the computer is connected to the printer. Follow the steps below to
check the communication using a Ping command.
1. Check the printer's IP address for the communication that you want to check.
You can check this from the Network Status screen on the printer's control panel, a connection report, or the
IP Address column of a network status sheet.
2. Run Network Utility.
Enter "Network Utility" in Spotlight.
3. Click the Ping tab, enter the IP address that you checked in step 1, and then click Ping.
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4. Check the communication status.
If the printer and the computer are communicating, the following message is displayed.
If the printer and the computer are not communicating, the following message is displayed.
Checking the Network of the Computer - Windows
By using the command prompt, check the connection status of the computer and the connection path to the
printer. is will lead you to solve the problems.
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❏ ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏ Format : ipcong /all
❏ Examples :
❏ pathping command
You c a n
conrm
the list of routers passing through the destination host and the routing of communication.
❏ Format : pathping xxx.xxx.xxx.xxx
❏ Examples : pathping 192.0.2.222
Performing the Connection Test
From the printer or the computer connected to the same segment as the printer, check whether the connection
with the server and folder is correct. is will lead you to solve the problems.
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Mail Server
Check the connection between the printer and the mail server by using the connection test function of the printer.
Related Information
&
“Checking a Mail Server Connection” on page 41
LDAP Server
Check the connection between the printer and the LDAP server by using the connection test function of the
printer.
Related Information
& “Checking the LDAP Server Connection” on page 69
FTP Server
Check the connection of the FTP server from the computer in the same segment. Check whether you can access
the FTP server registered in the contacts from the Explorer of the computer on the network of the same segment as
the printer.
❏ Example of specifying the path :
❏ FTP server name : epsonp
❏ Folder name : manual
❏ p://epsonp/manual/
In this case, log in as anonymous. When you have set user name and password, enter them on the dialog
displayed when the authentication failed, or include them as below.
p://username:password@epsonp (When the user name is "pusername", the password is "ppassword".)
❏ An example of the same network segment.
❏ Printer's IP address : 192.168.111.12, Subnet mask : 255.255.255.0
❏ Conrm from the computer that the IP address is from 192.168.111.2 to 192.168.111.255.
Related Information
& “Registering a Destination to Contacts using Web
Cong
” on page 61
Shared Folder
Check the connection of the shared folder from the computer in the same segment. Check whether you can access
the shared folder registered in the contacts from the Explorer of the computer on the network of the same segment
as the printer.
Related Information
& “Registering a Destination to Contacts using Web
Cong
” on page 61
Administrator's Guide
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116
DNS Server
Check the DNS server that is referred by the computer. Conrm the status of the network adapter of the computer
on the same network segment as the printer, and conrm whether it is the same as the DNS setting of the printer.
You can check the DNS setting of the computer as follows.
❏ Wi n dow s : Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings
When there are multiple network interfaces, you can check by entering “ipcong/all” on the command prompt.
❏ Mac OS : System Preference > Network > Advanced... > DNS
Related Information
& “Registering a Destination to Contacts using Web Cong” on page 61
Initializing the Network Settings
Disabling Wi-Fi from Web Cong
Disable Wi-Fi from Web Cong. If you disable Wi-Fi while some devices are connected by Wi-Fi, they are
disconnected.
1.
Access Web Cong and select the Network tab > Wi- Fi , and then select Disable Wi-Fi.
2.
Check the message, and then select OK.
Disconnecting Wi-Fi Direct (Simple AP) from Web Cong
Disconnect Wi-Fi Direct (simple AP) from Web Cong.
1. Access Web
Cong
and select the Network tab > Wi- Fi D i r e c t .
2. Select Disable for Wi - Fi D i r e c t .
3. Click Next
4. Check the message, and then select OK.
Disabling Wi-Fi from the Control Panel
When Wi-Fi is disabled, the Wi-Fi connection is disconnected.
1. Tap
on the home screen.
2. Select Router.
e
network status is displayed.
3. Tap Change Settings.
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4. Select Others > Disable Wi-Fi.
5. Check the message, and then start setup.
6.
When a completion message is displayed, close the screen.
e screen automatically closes aer a specic length of time.
7. Close the Network Connection Settings screen.
8. Press the
button.
Disconnecting Wi-Fi Direct (Simple AP) Connection from the Control Panel
Note:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi
Direct (Simple AP) connection are disconnected. If you want to disconnect a
specic
device, disconnect from the device
instead of the printer.
1. Tap on the home screen.
2. Select Wi - Fi D i r e c t .
e
Wi-Fi Direct information is displayed.
3. Tap Change Settings.
4. Select Disable Wi-Fi Direct.
5.
Tap the Disable the settings.
6. When a completion message is displayed, close the screen.
e
screen automatically closes
aer
a
specic
length of time.
Restoring the Network Settings from the Control Panel
You can restore all network settings to their defaults.
1.
Select Settings on the home screen.
2. Select General Settings >System Administration >Restore Default Settings > Network Settings.
3. Check the message, and then select Ye s .
4. When a completion message is displayed, close the screen.
e screen automatically closes aer a specic length of time.
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118
Trouble Case
Cannot Access Web Cong
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Congure the IP address using the printer’s control panel.
You can conrm the current setting information with a network status sheet or from the printer’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. Web Cong can be opened by the web browser that supports the bulk
encryptions as follows. Check your browser's encryption support.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
CA-signed Certicate is expired.
If there is a problem with the expiration date of the
certicate,
"e
certicate
has expired" is displayed when
connecting to Web Cong with SSL/TLS communication (https). If the message appears before its expiration date,
make sure that the printer's date is congured correctly.
The common name of the
certicate
and the printer do not match.
If the common name of the certicate and the printer do not match, the message "e name of the security
certicate does not match···" is displayed when accessing Web Cong using SSL/TLS communication (https). is
happens because the following IP addresses do not match.
❏ e printer's IP address entered to common name for creating a Self-signed Certicate or CSR
❏ IP address entered to web browser when running Web Cong
For Self-signed Certicate, change the printer name. e certicate is updated and the printer can be connected.
For CA-signed Certicate, take the certicate again for the printer.
The proxy server setting of local address is not set to web browser.
When the printer is set to use a proxy server, congure the web browser not to connect to the local address via the
proxy server.
❏ Wi n d o w s :
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings > Proxy
server, and then congure not to use the proxy server for LAN (local addresses).
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119
❏ Mac OS:
Select System Preferences > Network > Advanced > Proxies, and then register the local address for Bypass
proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Related Information
& “Accessing Web
Cong
” on page 28
& “Assigning the IP Address” on page 21
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120
Appendix
Introduction of Network Software
e following describes the soware that congures and manages devices.
Epson Device Admin
Epson Device Admin is a multifunctional application soware that manages the device on the network.
e following functions are available.
❏ Monitor or manage up to 2,000 printers or scanners over the segment
❏ Make a detailed report, such as for the consumable or product status
❏ Update the rmware of the product
❏ Introduce the device to the network
❏ Apply the unied settings to multiple devices.
You can download Epson Device Admin from Epson support website. For more information, see the
documentation or help of Epson Device Admin.
Running Epson Device Admin (Windows only)
Select All Programs > EPSON > Epson Device Admin > Epson Device Admin.
Note:
If the rewall alert appears, allow access for Epson Device Admin.
EpsonNet Cong
EpsonNet Cong is an application soware that can make settings to the device on the network. When the devices
are connected to the network via Ethernet, you can make settings, such as setting the IP address, changing the
connection method and so on even for devices not assigned to the IP address. is also can be used to make
network settings to the devices without the control panel.
Administrator's Guide
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121
For more information, see the documentation or help of EpsonNet Cong.
Running EpsonNet Cong - Windows
Select All Programs > EpsonNet > EpsonNet
Cong
SE > EpsonNet
Cong
.
Note:
If the rewall alert appears, allow access for EpsonNet Cong.
Running EpsonNet
Cong
- Mac OS
Select Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
EpsonNet Print (Windows Only)
EpsonNet Print is a soware to print on the TCP/IP network. is is installed from the installer together with the
printer driver. To perform network printing, create an EpsonNet Print port. ere are features and restrictions
listed below.
❏ e printer’s status is displayed on the spooler screen.
❏ If the printer’s IP address is changed by DHCP, the printer is still detected.
❏ You can use a printer located on a
dierent
network segment.
❏ You can print using one of the various protocols.
❏ IPv6 address is not supported.
EpsonNet SetupManager
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique
soware
packages and distribute them among groups.
For more information, visit your regional Epson website.
Administrator's Guide
Appendix
122
Export and Bulk Registration of Contacts Using Tool
If you use Epson Device Admin, you can back up just the contacts and edit the exported les, then register them all
at once.
It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the
contacts from the old one to new one.
Exporting Contacts
Save the contacts information to the le.
You can edit les saved in SYLK format or csv format by using a spreadsheet application or text editor. You can
register all at once aer deleting or adding the information.
Information that includes security items such as password and personal information can be saved in binary format
with a password. You cannot edit the le. is can be used as the backup le of the information including the
security items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3.
Select the device you want to congure from the device list.
4. Click Device
Conguration
on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5.
Click Common > Contacts.
6. Select the export format from Export >Export items.
❏ All Items
Export the encrypted binary le. Select when you want to include the security items such as password and
personal information. You cannot edit the le. If you select it, you have to set the password. Click
Conguration
and set a password between 8 and 63 characters long in ASCII.
is
password is required
when importing the binary
le.
❏ Items except Security Information
Export the SYLK format or csv format les. Select when you want to edit the information of the exported
le.
7. Click Export.
8.
Specify the place to save the le, select the le type, and then click Save.
e completion message is displayed.
9. Click OK.
Check that the le is saved to the specied place.
Importing Contacts
Import the contacts information from the
le.
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123
You can import the les saved in SYLK format or csv format or the backed-up binary le that includes the security
items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3.
Select the device you want to congure from the device list.
4. Click Device
Conguration
on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5. Click Common > Contacts.
6. Click Browse on Import.
7. Select the le you want to import and then click Open.
When you select the binary le, in Password enter the password you set when exporting the le.
8. Click Import.
e conrmation screen is displayed.
9. Click OK.
e validation result is displayed.
❏ Edit the information read
Click when you want to edit the information individually.
❏ Read more le
Click when you want to import multiple les.
10. Click Import, and then click OK on the import completion screen.
Return to the device's property screen.
11. Click Transmit.
12. Click OK on the
conrmation
message.
e settings are sent to the printer.
13. On the sending completion screen, click OK.
e printer's information is updated.
Open the contacts from Web Cong or printer's control panel, and then check that the contact is updated.
Making Wi-Fi Settings from the Control Panel (WPS)
You can connect to Wi-Fi from the printer's control panel using the WPS function.
Related Information
& “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 125
Administrator's Guide
Appendix
124
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 126
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the access point. If the following conditions
are met, you can set up by using this method.
❏ e access point is compatible with WPS (Wi-Fi Protected Setup).
❏ e current Wi-Fi connection was established by pressing a button on the access point.
Note:
If you cannot nd the button or you are setting up using the soware, see the documentation provided with the access point.
1. Tap on the home screen.
2.
Select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change to Wi-Fi
connection. or Change Settings to change the settings.
4. Select Push Button Setup(WPS).
5. Hold down the [WPS] button on the access point until the security light
ashes.
If you do not know where the [WPS] button is, or there are no buttons on the access point, see the
documentation provided with your access point for details.
6. Tap Start Setup.
7. Close the screen.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the access point, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
8. Close the network connection settings screen.
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125
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to an access point by using a PIN code. You can use this method to set up if an
access point is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the access point.
1. Tap
on the home screen.
2. Select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change to Wi-Fi
connection. or Change Settings to change the settings.
4. Select Others > PIN Code Setup(WPS)
5.
Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into
the access point within two minutes.
Note:
See the documentation provided with your access point for details on entering a PIN code.
6. Tap Start Setup.
7. Close the screen.
e
screen automatically closes
aer
a
specic
length of time if you do not select Close.
Note:
If connection fails, restart the access point, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
8. Close the network connection settings screen.
Using Wi-Fi Direct (Simple AP) Connection
Wi-Fi Direct (simple AP) connection connects the printer and devices directly.
Because the printer can be connected directly without going through the connected network, it can be used as
temporary connection of the device to the printer that is connected to the network without access authority.
Also printer's NFC function can be used when Wi-Fi Direct (simple AP) is enabled.
Enabling Wi-Fi Direct (Simple AP) from the Control Panel
1. Select on the printer's control panel.
2. Select Wi - Fi D i r e c t .
When the Wi-Fi Direct (simple AP) connection is enabled, Wi-Fi connection information is displayed.
3. Select Start Setup.
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126
4. SelectStart Setup.
When Wi-Fi Direct (simple AP) connection is enabled, network (SSID) and password is displayed.
5. Close the screen.
Note:
From smart devices, connect to the printer using the network (SSID) and password displayed on the printer's control
panel.
Changing the Wi-Fi Direct (Simple AP) Settings
When Wi-Fi Direct (simple AP) connection is enabled, you can change the settings from > Wi - F i
Direct > Change Settings, and then the following menu items are displayed.
Changing password
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set
the password in ASCII characters that is displayed on the soware keyboard on the control panel.
When changing the password, all connected devices are disconnected. Use the new password if you want to re-
connect the device.
Disabling Wi-Fi Direct (simple AP)
Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Deleting the information of the smart device
Delete the (registered) information of the smart device saved to the printer when connecting by Wi-Fi Direct
(simple AP).
If you have an Android device that supports Wi-Fi Direct function, you can connect it to the printer by using that
function. e printer keeps the device information if you register the device as a permitted device or a rejected
device when connecting by Wi-Fi Direct function. Registered device is permitted or rejected when connecting by
Wi-Fi Direct function next time depending on the registered information of the printer.
Note:
To enable/disable Wi-Fi Direct (simple AP) or delete the information of the registered device, you can also set up from
Network tab > Wi -Fi D ir e c t on Web Cong.
Changing the Connection Method
Change the connection method. Make this setting on the network enabling condition.
If the IP address assignment setting is manual, conrm with the network administrator whether the same IP
address can be used on the new network.
Note:
When the Wi-Fi connection is enabled, the Ethernet connection is disabled.
Related Information
& “Changing from Ethernet Connection to Wi-Fi Connection” on page 128
Administrator's Guide
Appendix
127
& “Changing from Wi-Fi Connection to Ethernet Connection” on page 128
Changing from Ethernet Connection to Wi-Fi Connection
Changing to Wi-Fi Connection from the Control Panel
Change the Ethernet connection to Wi-Fi connection from the printer's control panel. e changing connection
method is basically the same as the Wi-Fi connection settings. See the topic in this guide on Wi-Fi connection
settings from the printer's control panel.
Related Information
& “Connecting to the Wireless LAN (Wi-Fi)” on page 26
Changing to Wi-Fi Connection by Using Web Cong
Change the Ethernet connection to Wi-Fi connection by using Web Cong.
1. Access Web Cong and select the Network tab > Wi- Fi .
When the administrator password has been set, log in as an administrator by entering the user name and
password.
2. Click Setup.
3. Select the SSID for the access point and enter the password.
If the SSID you want to connect to is not displayed, select Enter SSID and enter the SSID.
4. Click Next.
5. Conrm the displayed message and click OK.
6. Disconnect the Ethernet cable from the printer.
Note:
You can also change the connection method by using Epson Device Admin. For details, see the manual or help for Epson
Device Admin.
Related Information
& “Accessing Web
Cong
” on page 28
& “Epson Device Admin” on page 121
Changing from Wi-Fi Connection to Ethernet Connection
Changing the Network Connection to Ethernet from the Control Panel
Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel.
Administrator's Guide
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128
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Wi r e d L A N S e tu p .
3.
Tap Start Setup.
4. Check the message, and then close the screen.
e
screen automatically closes
aer
a
specic
length of time.
5. Connect the printer to a router using an Ethernet cable.
Related Information
& “Connecting to Ethernet” on page 25
Changing to Ethernet Connection Using Web
Cong
Change the Wi-Fi connection to Ethernet connection by using Web
Cong
.
1. Access Web Cong and select the Network tab > Wi- Fi .
When the administrator password has been set, log in as an administrator by entering the user name and
password.
2. Click Disable Wi-Fi.
3. Check the message, and then select OK.
4. Connect the printer and hub (LAN switch) by Ethernet cable.
Note:
You can also change the connection method by using Epson Device Admin. For details, see the guide or help for Epson
Device Admin.
Related Information
& “Accessing Web Cong” on page 28
& “Epson Device Admin” on page 121
Using Port for the Printer
e printer uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
Administrator's Guide
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129
Sender (Client) Use Destination
(Server)
Protocol Port Number
Printer File sending (When scan to folder is
used from the printer)
FTP server FTP (TCP) 20
21
File server SMB (TCP) 445
NetBIOS (UDP) 137
138
NetBIOS (TCP) 139
Email sending (When scan to mail is
used from the printer)
SMTP server SMTP (TCP) 25
SMTP SSL/TLS
(TCP)
465
SMTP STARTTLS
(TCP)
587
POP before SMTP connection (When
scan to mail is used from the printer)
POP server POP3 (TCP) 110
When Epson Connect is used Epson Connect
Server
HTTPS 443
XMPP 5222
When printing from Google Cloud
Print
Google Cloud
Print Server
HTTPS 443
XMPP 5222
Collecting user information (Use the
contacts from the printer)
LDAP server LDAP (TCP) 389
LDAP SSL/TLS
(TCP)
636
LDAP STARTTLS
(TCP)
389
User authentication when sending
email
User authentication when collecting
user information (When using the
contacts from the printer)
KDC server Kerberos 88
Control WSD Client computer WSD (TCP) 5357
Search the computer when push
scanning from Document Capture Pro
Client computer Network Push
Scan Discovery
2968
Administrator's Guide
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130
Sender (Client) Use Destination
(Server)
Protocol Port Number
Client computer Discover the printer from an
application such as EpsonNet Cong,
printer driver, and scanner driver.
Printer ENPC (UDP) 3289
Collect and set up the MIB information
from an application such as EpsonNet
Cong,
printer driver, and scanner
driver.
Printer SNMP (UDP) 161
Forwarding LPR data Printer LPR (TCP) 515
Forwarding RAW data Printer RAW (Port9100)
(TCP)
9100
Forwarding AirPrint (IPP/IPPS printing)
data
Printer IPP/IPPS (TCP) 631
Searching WSD printer Printer WS-Discovery
(UDP)
3702
Forwarding the scan data from
Document Capture Pro
Printer Network Scan
(TCP)
1865
Collecting the job information when
push scanning from Document
Capture Pro
Printer Network Push
Scan
2968
Menu Options for Settings
Select Settings on the home screen of the printer to make various settings.
Menu Options for General Settings
Select the menus on the control panel as described below.
Settings > General Settings
Basic Settings
Select the menus on the control panel as described below.
Settings > General Settings > Basic Settings
You cannot change settings that have been locked by your administrator.
LCD Brightness:
Adjust the brightness of the LCD screen.
Sound:
Adjust the volume and select the type of the sound.
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131
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
❏ Power O If Inactive
Select this setting to turn the printer o automatically if it is not used for a specied period of
time. Any increase will aect the product’s energy eciency. Please consider the environment
before making any change.
❏ Power
O
If Disconnected
Select this setting to turn the printer o aer 30 minutes when all network ports including the
LINE port are disconnected. is feature may not be available depending on your region.
Date/Time Settings:
❏ Date/Time
Enter the current date and time.
❏ Daylight Saving Time
Select the summer time setting that applies to your area.
❏ Time Dierence
Enter the time dierence between your local time and UTC (Coordinated Universal Time).
Country/Region:
Select the country or region in which you are using your printer. If you change the country or region,
your fax settings return to their defaults and you must select them again.
Language:
Select the language used on the LCD screen.
Start-up Screen:
Specify the initial menu displayed on the LCD screen when the printer turns on and Operation Time
Out is enable.
Edit Home:
Change the layout of the icons on the LCD screen. You can also add, delete, and replace icons.
Wall Paper:
Change the background color of the LCD screen.
Operation Time Out:
Select On to return to the initial screen when no operations have been performed for the
specied
time. When user restrictions have been applied and no operations are performed for the
specied
time, you are logged out and returned to the initial screen.
Keyboard:
Change the layout of the keyboard on the LCD screen.
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132
Default Screen(Job/Status):
Select the default information you want to display when you press the button.
Administrator Lock Items
ese are the items that are locked when Settings > General Settings > System Administration >
Security Settings > Admin Settings > Lock Setting is enabled.
Item Panel lock
Basic Settings -
LCD Brightness -
Sound -
Sleep Timer ✓
Power O Settings ✓
Date/Time Settings ✓
Language ✓*
Start-up Screen ✓
Edit Home ✓
Wall Paper ✓
Operation Time Out ✓
Default Screen(Job/Status) ✓
Keyboard -
✓ = To be locked.
- = Not to be loked.
*1You can enable or disable the lock from General Settings > System Administration > Security
Settings > Restrictions.
Printer Settings
Select the menus on the control panel as described below.
Settings > General Settings > Printer Settings
You cannot change settings that have been locked by your administrator.
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper sources.
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133
Rear Paper Feed Priority:
Select On to give printing priority to paper loaded in the rear paper feed.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Auto Select Settings:
Select On for any of following settings to automatically print on paper from any source
containing paper that matches your paper settings.
❏ Copy
❏ Fax
❏ Other
Error Notice:
Select On to display an error message when the selected paper size or type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper source. If you
disable this feature, you cannot print from an iPhone or iPad using AirPrint.
Printing Language:
is
item is displayed on PCL or PostScript compatible printer.
Select the printing language for the USB interface or the network interface.
Universal Print Settings:
ese print settings are applied when you print by an external device without using the printer driver.
Top Oset:
Adjust the top margin of the paper.
Left Oset:
Adjust the le margin of the paper.
Top Oset in Back:
Adjust the top margin for the back of the page when performing 2-sided printing.
Left Oset in Back:
Adjust the le margin for the back margin of the page when performing 2-sided printing.
Check Paper Width:
Select On to check the paper width before printing. is prevents printing beyond the edges of
the paper when the paper size setting are incorrect, but may reduce the printing speed.
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134
Skip Blank Page:
Skips blank pages in the print data automatically.
PDL Print Conguration:
is item is displayed on PCL or PostScript compatible printer.
Select the PDL Print Conguration options you want to use for PCL or PostScript printing.
Common Settings:
❏ Paper Size
Select the default paper size for PCL or PostScript printing.
❏ Paper Type
Select the default paper type for PCL or PostScript printing.
❏ Orientation
Select the default orientation for PCL or PostScript printing.
❏ Quality
Select the print quality for PCL or PostScript printing.
❏ Ink Save Mode
Select On to save ink by reducing the print density.
❏ Print Order
Last Page on Top:
Starts printing from the
rst
page of a
le.
First Page on Top:
Starts printing from the last page of a
le.
❏ Number of Copies
Set the number of copies to print.
❏ Binding Margin
Select the binding position.
❏ Auto Paper Ejection
Select On to eject paper automatically when printing is stopped during a print job.
❏ 2-Sided Printing
Select On to perform 2-sided printing.
PCL Menu:
❏ Font Source
Resident
Select to use a font preinstalled on the printer.
Download
Select to use a font you have downloaded.
❏ Font Number
Select the default font number for the default font source. e available number varies
depending on the settings you made.
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135
❏ Pitch
Set the default font pitch if the font is scalable and of xed-pitch. You can select from 0.44 to
99.99 cpi (characters per inch), in 0.01 increments.
is item may not appear depending on the font source or font number settings.
❏ Height
Set the default font height if the font is scalable and proportional. You can select from 4.00
to 999.75 points, in 0.25 increments.
is item may not appear depending on the font source or font number settings.
❏ Symbol Set
Select the default symbol set. If the font that you selected in the font source and the font
number setting is not available in the new symbol set setting, the font source and the font
number settings are automatically replaced with the default value, IBM-US.
❏ Form
Set the number of lines for the selected paper size and orientation. is also causes a line
spacing (VMI) change, and the new VMI value is stored in the printer. is means that later
changes in the page size or orientation settings cause changes in the Form value based on
the stored VMI.
❏ CR Function
Select the line feed command when printing with a driver from a specic operating system.
❏ LF Function
Select the line feed command when printing with a driver from a specic operating system.
❏ Paper Source Assign
Set the assignment for the paper source select command. When 4 is selected, the commands
are set as compatible with the HP LaserJet 4. When 4K is selected, the commands are set as
compatible with the HP LaserJet 4000, 5000, and 8000. When 5S is selected, the commands
are set as compatible with the HP LaserJet 5S.
PS3 Menu:
❏ Error Sheet
Select On to print a sheet showing the status when an error occurs during PostScript or
PDF printing.
❏ Coloration
is
item is displayed on the printer that has color print function.
Select the color mode for PostScript printing.
❏ Binary
Select On when printing data that contains binary images.
e
application may send the
binary data even if the printer driver setting is set to ASCII, but you can print the data when
this feature is enabled.
❏ PDF Page Size
Select the paper size when printing a PDF le. If Auto is selected, the paper size is
determined based on the size of the rst page.
Auto Error Solver:
Select an action to perform when a 2-sided printing error or a memory full error occurs.
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136
❏ On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints
only what the printer could process when a memory full error occurs.
❏ O
Displays an error message and cancels printing.
Memory Device Interface:
❏ Memory Device:
Select Enable to allow the printer to access an inserted memory device. If Disable is selected, you
cannot save data to the memory device with the printer. is prevents condential documents
from being removed illegally.
❏ File Sharing:
Select whether to give write access to the memory device from a USB-connected computer or a
network-connected computer.
Thick Paper:
Select On to prevent ink from smearing on your printouts, however, this may lower the print speed.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on
the paper type and print quality settings you selected, there may be no dierence in the printer's noise
level.
Ink Drying Time:
Select the ink drying time you want to use when performing 2-sided printing. e printer prints the
other side aer printing one side. If your printout is smeared, increase the time setting.
Bidirectional:
Select On to change the print direction; Prints while the print head moves to the le and to the right.
If vertical or horizontal ruled lines on your printout look blurred or misaligned, disabling this feature
may solve the problem; however, doing so may reduce print speed.
PC Connection via USB
When you enable it, you can permit access by the computer that is connected via USB.
When you disable it, you can prohibit printing that is not via the network.
USB I/F Timeout Setting:
is
item is displayed on PCL or PostScript compatible printer.
Specify the length of time in seconds that must elapse before ending USB communication with a
computer aer the printer receives a print job from a PostScript printer driver or PCL printer driver.
If the job ending is not clearly
dened
from a PostScript printer driver or PCL printer driver, it can
cause endless USB communication. When this occurs, the printer ends communication aer the
specied
time has elapsed. Enter 0 (zero) if you do not want to end communication.
Network Settings
Select the menus on the control panel as described below.
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137
Settings > General Settings > Network Settings
You cannot change settings that have been locked by your administrator.
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from the following and then
follow the instructions on the LCD panel.
❏ Router
❏ Wi - Fi D i re c t
Wired LAN Setup:
Set up or change a network connection that uses a LAN cable and router. When this is being used, Wi-
Fi connections are disabled.
Network Status:
Displays or prints the current network settings.
❏ Wi re d L A N / Wi - Fi St a tu s
❏ Wi - Fi D i re c t S t a tu s
❏ Email Server Status
❏ Print Status Sheet
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Advanced:
Make the following detailed settings.
❏ Device Name
❏ TCP/IP
❏ Proxy Server
❏ Email Server
❏ IPv6 Address
❏ MS Network Sharing
❏ NFC
❏ Link Speed & Duplex
❏ Redirect HTTP to HTTPS
❏ Disable IPsec/IP Filtering
❏ Disable IEEE802.1X
Web Service Settings
Select the menus on the control panel as described below.
Settings > General Settings > Web Service Settings
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138
You cannot change settings that have been locked by your administrator.
Epson Connect Services:
Displays whether the printer is registered and connected to Epson Connect.
You can register to the service by selecting Register and follow the instructions.
When you have registered, you can change the following settings.
❏ Suspend/Resume
❏ Unregister
For details, see the following web site.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Google Cloud Print Services:
Displays whether the printer is registered and connected to Google Cloud Print services.
When you have registered, you can change the following settings.
❏ Enable/Disable
❏ Unregister
For details on registering to Google Cloud Print services, see the following web site.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Menu Options for System Administration
By using this menu, you can maintain the product as a system administrator. It also allows you to restrict product
features for individual users to suite your work or oce style.
Select the menus on the control panel as described below.
Settings > General Settings > System Administration
Contacts Manager:
You can make the following settings for contacts.
Register/Delete:
Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP
menus.
Frequent:
Register frequently used contacts to access them quickly. You can also change the order of the
list.
Print Contacts:
Print your contact list.
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139
View Options:
Change the way the contact list is displayed.
Search Options:
Change the method for searching contacts.
Clear Internal Memory Data:
is
item is displayed on PCL or PostScript compatible printer.
Delete the internal memory data of the printer, such as a downloaded font and macro for PCL
printing or a job of password printing.
Security Settings:
You can make the following security settings.
Restrictions:
Permit to change the settings of the following items when panel lock is enabled.
❏ Job log access
❏ Access to Register/Delete Contacts
❏ Fax Recent access
❏ Fax Transmission Log access
❏ Access to Fax Report
❏ Access to Print Save History of Scan to Network Folder/FTP
❏ Access to Recent of Scan to Email
❏ Access to Show Sent History of Scan to Email
❏ Access to Print Sent History of Scan to Email
❏ Access to Language
❏ Access to ick Paper
❏ Access to Quiet Mode
❏ Access to Print Speed Priority
❏ Access to Detect Double Feed
❏ Protection of Personal Data
Access Control:
Select On to restrict product features. is requires users to log into the product control panel
with their user name and password before they can use control panel features. In Accept
Unknown User Jobs, you can select whether or not to allow jobs that do not have the
necessary authentication information.
Admin Settings:
❏ Admin Password
Set, change, and clear an administrator password.
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140
❏ Lock Setting
Select whether or not to lock the control panel using the password registered in Admin
Password.
Restore Default Settings:
Reset the settings in the following menus to their defaults.
❏ Network Settings
❏ Copy Settings
❏ Scan Settings
❏ Fax Settings
❏ Clear All Data and Settings
Firmware Update:
You can get rmware information such as your current version and information on available updates.
Update:
Check if the latest version of the rmware has been uploaded to the network server. If an
update is available, you can select whether or not to start updating.
Notication
:
Select On to receive a
notication
if a
rmware
update is available.
Menu Options for Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints, B&W prints, and color prints from the time you purchased the printer.
Menu Options for Supply Status
Select the menu on the control panel as described below.
Settings > Supply Status
Displays the approximate level of the ink and service life of the maintenance box.
When the ! mark is displayed, ink is running low or the maintenance box is nearly full. When the X mark is
displayed, you need to replace the item as ink is expended or the maintenance box is full.
Menu Options for Maintenance
Select the menus on the control panel as described below.
Settings > Maintenance
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141
Print Quality Adjustment:
Select this feature if there are any problems with your print outs. You can check for clogged nozzles
and clean the print head if necessary, and then adjust some parameters to improve print quality.
Print Head Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check
pattern.
Print Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
❏ Ruled Line Alignment
Select this feature to align vertical lines.
❏ Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the
internal rollers.
Periodic Cleaning:
e printer automatically performs Print Head Nozzle Check and Print Head Cleaning based on
the
specic
period of time. Select On to maintain premium print quality. Under the following
conditions, perform Print Head Nozzle Check and Print Head Cleaning yourself.
❏ Printout problems
❏ When O is selected for Periodic Cleaning
❏ When printing at high quality, such as photos
❏ When the Print Head Cleaning message is displayed on the LCD screen
Menu Options for Language
Select the menus on the control panel as described below.
Settings > Language
Select the language used on the LCD screen.
Menu Options for Printer Status/Print
Select the menus on the control panel as described below.
Settings > Printer Status/Print
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142
Print Status Sheet:
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
PS3 Font List:
is item is displayed on PCL or PostScript compatible printer.
Print a list of fonts that are available for a PostScript printer.
PCL Font List:
is
item is displayed on PCL or PostScript compatible printer.
Print a list of fonts that are available for a PCL printer.
Network:
Displays the current network settings.
Menu Options for Contacts Manager
Select the menus on the control panel as described below.
Settings > Contacts Manager
Register/Delete:
Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus.
Frequent:
Register frequently used contacts to access them quickly. You can also change the order of the list.
Print Contacts:
Print your contact list.
View Options:
Change the way the contact list is displayed.
Search Options:
Change the method for searching contacts.
Menu Options for User Settings
Select the menus on the control panel as described below.
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143
Settings > User Settings
You cannot change settings that have been locked by your administrator.
You can change the default settings of the following menus.
❏ Scan to Network Folder/FTP
❏ Scan to Email
❏ Scan to Memory Device
❏ Scan to Cloud
❏ Copy Settings
❏ Fax
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144
Fax Settings
Before Using Fax Features
Set up the following to use the fax features.
❏ Connect the printer correctly with the phone line and, if necessary, with a phone
❏ Complete the Fax Setting Wizard, which is required to make basic settings.
Set the following as necessary.
❏ Output destinations and related settings, such as network settings and mail server settings
❏ Contacts registration
❏ User Settings that
dene
default values for Fax menu items
❏ Report Settings to print reports when faxes are sent, received, or forwarded
Related Information
& “Connecting to a Phone Line” on page 146
& “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 150
& “Making Settings Individually for Printer's Fax Features” on page 152
& “Menu Options for Fax Settings” on page 163
& “Network Connection” on page 19
& “Setting the Server or the Shared Folder” on page 38
& “Using Contacts” on page 60
& “Menu Options for User Settings” on page 143
& “Report Settings Menu” on page 169
Connecting to a Phone Line
Compatible Telephone Lines
You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
❏ VoIP phone line such as DSL or ber-optic digital service
❏ Digital phone line (ISDN)
❏ Some PBX telephone systems
❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the
telephone wall jack and the printer
Connecting the Printer to a Phone Line
Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable. When connecting a telephone to
the printer, use a second RJ-11 (6P2C) phone cable.
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146
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
You may need to connect the phone cable to an adapter provided for your country or region.
Note:
Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap
if you are not connecting your telephone.
In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
Connecting to a Standard Phone Line (PSTN) or PBX
Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.
Connecting to DSL or ISDN
Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
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147
Note:
If your DSL modem is not equipped with a built-in DSL lter, connect a separate DSL lter.
Connecting Your Phone Device to the Printer
When using the printer and your telephone on a single phone line, connect the telephone to the printer.
Note:
❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the
phone device for details.
❏ If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of
rings your answering machine is set to answer a call.
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1. Remove the cap from the EXT. port on the back of the printer.
2. Connect the phone device and the EXT. port with a phone cable.
Note:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split
the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
3. Select Fax on the home screen.
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4. Pick up the handset.
e
connection is established when
x
(Send) is enabled as the following screen.
Related Information
& “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 150
& “Making Settings to Use an Answering Machine” on page 154
& “Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 154
& “Setting Receive Mode” on page 152
Making the Printer Ready to Send and Receive Faxes
(Using Fax Setting Wizard)
Fax Setting Wizard congures the basic fax features to make the printer ready to send and receive faxes.
e
Wizard is displayed automatically when the printer is turned on for the
rst
time. You can also display the
wizard manually from the printer's control panel. You need to run the wizard again in case the wizard is skipped
when the printer is rst turned on or when the connection environment has changed.
❏ e items below are what you can set through the wizard.
❏ Header (Your Phone Number and Fax Header)
❏ Receive Mode (Auto or Manual)
❏ e items below are set automatically according to the connection environment.
❏ Dial Mode (such as Tone or Pulse)
❏ Line Type (PSTN or PBX)
❏ Dial Tone Detection
❏ Distinctive Ring Detection (DRD) Setting
❏ Other items in Basic Settings remain as they are.
Start Fax Setting Wizard to make Basic Settings, following the on-screen instructions.
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1. Make sure the printer is connected to the phone line.
Note:
Because an automatic fax connection check runs at the end of the wizard, the printer must be connected to the phone
line before starting the wizard.
2. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax
Settings > Fax Setting Wizard.
3. On the Fax Setting Wizard screen, tap Proceed.
e
wizard begins.
4. On the fax header entry screen, enter the sender name such as your company name, and then tap OK.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.
5. On the phone number entry screen, enter your fax number, and then tap OK.
6.
On the Distinctive Ring Detection (DRD) Setting screen, make the following settings.
❏ If you have subscribed to a distinctive ring service from your telephone company: Select Settings , and then
select the ring pattern to be used for incoming faxes.
- If you select All, go to step 7.
- If you select any other setting, Receive Mode is automatically set to Auto. Go to step 9.
❏ If you do not need to set this option: Tap Skip, and then go to step 9.
Note:
❏ Distinctive ring services, oered by many telephone companies (the service name diers by company), allows you to
have several phone numbers on one phone line. Each number is assigned a dierent ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
❏ Depending on the region, On and O are displayed as the DRD options. Select On to use the distinctive ring feature.
7. On the Receive Mode Setting screen, select whether you are using your phone device connected to the printer.
❏ When connected: Select Ye s , and then go to the next step.
❏ When not connected: Select No, and then go to step 9. Receive Mode is set to Auto.
8. On the Receive Mode Setting screen, select whether you want to receive faxes automatically.
❏ To receive automatically: Select Ye s . Receive Mode is set to Auto.
❏ To receive manually: Select No. Receive Mode is set to Manual.
9. On the Proceed screen, check the settings you made, and then tap Proceed.
To correct or change settings, tap
.
10. Select Start Checking to run the fax connection check, and when the screen prompts you to print the check
result, select Print.
A report of the check result that shows the connection status is printed.
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Note:
❏ If there are any errors reported, follow the instructions on the report to solve them.
❏ If the Select Line Type screen is displayed, select the line type.
- When you are connecting the printer to a PBX phone system or terminal adapter, select PBX.
- When you are connecting the printer to a standard phone line, select PSTN, and then select Do Not Detect on the
Conrmation screen displayed. However, setting this to Do Not Detect may cause the printer to skip the rst digit of
a fax number when dialing and send the fax to the wrong number.
Related Information
& “Connecting the Printer to a Phone Line” on page 146
& “Setting Receive Mode” on page 152
&
“Making Settings to Use an Answering Machine” on page 154
&
“Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 154
& “Basic Settings Menu” on page 170
Making Settings Individually for Printer's Fax Features
You can congure the printer's fax features individually using the printer's control panel. e settings made using
Fax Setting Wizard can also be changed. For more details, see the descriptions of the Fax Settings Menu.
Note:
❏ Using Web Cong, you can congure the printer's fax features.
❏ When you use Web
Cong
to display the Fax Settings menu, there may be slight
dierences
in the user interface and in
location compared to the printer's control panel.
Related Information
& “Menu Options for Fax Settings” on page 163
Setting Receive Mode
ere
are two options in Receive Mode for receiving incoming faxes. You can make settings in the menu below.
Settings > General Settings > Fax Settings > Basic Settings > Receive Mode
Receive Mode Use of Phone Line
Manual Mainly for phoning, but also for faxing
Auto Only for faxing (external phone device is not required)
Mainly for faxing, and sometimes phoning
Related Information
& “Usage of Auto Mode” on page 153
& “Usage of Manual Mode” on page 153
& “Basic Settings Menu” on page 170
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Usage of Manual Mode
Receiving Faxes
When the telephone rings, you can answer the ringing manually by picking up the handset.
❏ When you hear a fax signal (baud):
Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap
x
. Next, hang up the
handset.
❏ If the ringing is for a voice call:
You can answer the phone as normal.
Receiving Faxes Using only a Connected Telephone
When Remote Receive is set, you can receive faxes by simply entering the Start Code.
When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit Start Code,
and then hang up the handset.
Related Information
& “Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 154
Usage of Auto Mode
Receiving Faxes Without an External Phone Device
e printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is
complete.
Note:
We recommend setting Rings to Answer to as low a number as possible.
Receiving Faxes With an External Phone Device
A printer with an external phone device works as follows.
❏ If your phone device is the answering machine and when it answers within the number of rings set in Rings to
Answer:
- If the ringing is for a fax: e printer automatically switches to receive faxes.
- If the ringing is for a voice call: e answering machine can receive voice calls and record voice messages.
❏ When you pick up the handset within the number of rings set in Rings to Answer:
- If the ringing is for a fax: You can receive the fax using the same steps as Manual.
- If the ringing is for a voice call: You can answer the phone as normal.
❏ When the printer automatically switches to receive faxes:
- If the ringing is for a fax: e printer starts receiving faxes.
- If the ringing is for a voice call: You cannot answer the phone. Ask the person to call you back.
Note:
Set the Rings to Answer settings of the printer to a higher number than the number of rings for the answering machine.
Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering
machine, see the manual supplied with the answering machine.
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Related Information
& “Making Settings to Use an Answering Machine” on page 154
& “Usage of Manual Mode” on page 153
Making Settings When You Connect an External Phone Device
Making Settings to Use an Answering Machine
You need settings to use an answering machine.
1. Select Settings on the home screen on the printer's control panel..
2. Select General Settings > Fax Settings > Basic Settings.
3. Set Receive Mode to Auto.
4. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine.
If Rings to Answer is set lower than the number of rings for the answering machine, the answering machine
cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for
its settings.
e printer's Rings to Answer setting may not be displayed, depending on the region.
Related Information
& “Usage of Auto Mode” on page 153
& “Basic Settings Menu” on page 170
Making Settings to Receive Faxes Operating Only a Connected Phone
(Remote Receive)
You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating
the printer at all.
e Remote Receive feature is available for telephones that support tone dialing.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Remote Receive.
3. Tap Remote Receive to set this to On.
4.
Select Start Code, enter a two digit code (you can enter 0 to 9, *, and #), and then tap OK.
5. Select OK to apply the settings.
Related Information
& “Usage of Manual Mode” on page 153
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154
& “Basic Settings Menu” on page 170
Making Print Settings to Receive Faxes
Making Paper Source Settings to Receive Faxes (For Models with Two or More
Paper Sources)
You can set the paper sources used for printing received documents and fax reports. By default, all of the paper
sources are enabled for fax printing. Use this feature if you do not want to use paper in a specic paper source for
fax printing.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Printer Settings > Paper Source Settings > Auto Select Settings > Fax.
3. Tap each box of the paper source not to use for printing faxes.
e paper source setting is changed to O and is disabled for printing faxes.
Related Information
& “Printer Settings” on page 133
Making Print Settings such as 2-Sided to Receive Faxes
You can set the printer to reduce paper by printing received faxes on both sides, or by printing them in reduced
size to
t
on paper. As an example, to set 2-Sided printing, follow the steps below.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Print Settings, and then select 2-Sided.
4. Tap the 2-Sided box to set this to On.
5. In Binding Margin, select Short Side or Long Side.
6. Select OK.
Related Information
&
“Print Settings Menu” on page 168
Making Settings to Save and Forward Received Faxes
e printer is set to print received faxes by default. Besides printing, you can set the printer to save and/or forward
received faxes. Note that the setting methods vary depending on whether the condition settings exist or not.
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155
❏ Saving and forwarding faxes received from unspecied partners - the features to save and forward received
faxes without conditions
❏ Saving and forwarding faxes received from specic partners - the features to save and forward received faxes
with conditions
Related Information
&
“Features to Save and Forward Received Faxes Without Condition” on page 156
&
“Features to Save and Forward Received Faxes With Condition” on page 159
Features to Save and Forward Received Faxes Without Condition
You can save and forward faxes received from
unspecied
partners to destinations in the printer and destinations
other than the printer. You can select the below destinations at the same time. If you do select them all at the same
time, the same received faxes are saved in the Inbox, on a computer, to an external memory device, and forwarded
to a destination such as an email address.
❏ Inbox in the Printer
You can save received faxes to the Inbox. You can view them on the printer's control panel so that you can print
only the ones you want to print or delete unnecessary faxes.
❏ Outside of the Printer
❏ A computer (PC-FAX reception)
❏ An external memory device
❏ Up to 5 Forwarding destinations
- Email addresses
- Shared folders on a network
- Other fax machines
Related Information
& “Setting Saving and Forwarding to Receive Faxes (Unconditional Save/Forward)” on page 156
& “Save/Forward Settings Menu” on page 165
& “Making Settings to Send and Receive Faxes on a Computer” on page 162
Setting Saving and Forwarding to Receive Faxes (Unconditional Save/
Forward)
You can make settings to save and forward received faxes from unspecied senders. If you make settings to forward
received faxes, rst add the forwarding destinations to the contacts list. To forward to an email address, you also
need to congure the email server settings beforehand.
Follow the steps below. To make settings to save received faxes to a computer using the PC-FAX feature, see the
related information below on this topic.
1. Select Settings on the home screen on the printer's control panel.
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156
2. Select General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/
Forward.
When a message is displayed, check the content, and then tap OK.
3. Make the settings below depending on the saving and forwarding destinations.
e following options can be used at the same time.
❏ To save received faxes to the Inbox:
A
Select Save to Inbox to set this to On.
B
If a message is displayed, check the content, and then select OK.
❏ To save received faxes to an external memory device:
A
Insert a memory device into the printer's external interface USB port.
B
Select Save to Memory Device.
C
Select Ye s . To print the documents automatically while saving them in the memory device, select Ye s
and Print instead.
D
Check the message that is displayed, and then tap Create.
A folder for saving received documents is created in the memory device.
E
Check the message, tap Close or wait until the message is cleared, and then tap Close.
F
When the next message is displayed, check it, and then tap Close.
c
Important:
Received documents are saved in the printer's memory temporarily before the documents are saved in the
memory device connected to the printer. Because a memory full error disables sending and receiving faxes, keep
the memory device connected to the printer.
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❏ To forward received faxes to emails, shared folders, and other fax machines:
A
Select Forward.
B
Select Ye s . To print the documents automatically while forwarding them, select Yes an d Pri nt instead.
C
Select Add Entry, and then select forwarding destinations from the contacts list. You can specify up to
ve forwarding destinations.
D
Tap Close to nish selecting forwarding destinations, and then tap Close.
E
In Options When Forwarding Failed, select whether to print received documents or save them in the
printer's Inbox when forwarding fails.
c
Important:
When the Inbox is full, receiving faxes is disabled. You should delete the documents from the inbox once they
have been checked.
Note:
e number of documents that have failed to be forwarded is displayed on the
on the home screen, in addition to
other unprocessed jobs.
4. You can set the printer to send emails to a person to whom you want to notify the results of processing faxes.
Select Email Notications, specify a recipient for the email, and then set the options below.
e
following options can be used at the same time.
❏ Notify on Receive: sends emails to the recipient when the printer has nished receiving faxes.
❏ Notify on Print: sends emails to the recipient when the printer has nished printing received faxes.
❏ Notify on Save: sends emails to the recipient when the printer has
nished
saving received documents to
the memory device.
❏ Notify on Forward: sends emails to the recipient when the printer has nished forwarding received faxes.
5. Tap Close to complete the Unconditional Save/Forward settings.
is
is the end of making unconditional saving and forwarding settings to receive faxes.
6. Select Common Settings as necessary.
For details, see the explanation for Common Settings in Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings.
Note:
If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you
test if you can send a scanned image to the destination in the scan mode. Select Scan > Email, or Scan > Network
Folder/FTP from the home screen, select the destination, and then start scanning.
Related Information
& “Network Connection” on page 19
& “Setting the Server or the Shared Folder” on page 38
& “Features to Save and Forward Received Faxes Without Condition” on page 156
& “Making Save to Computer Setting to Receive Faxes” on page 163
& “Making Save to Computer Setting to Also Print on the Printer to Receive Faxes” on page 163
& “Making Save to Computer Setting not to Receive Faxes” on page 163
& “Save/Forward Settings Menu” on page 165
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158
Features to Save and Forward Received Faxes With Condition
You can receive faxes from specied partners or receive faxes at a specied time, and then save and forward to
destinations in the printer and destinations other than the printer. You can select the below destinations at the
same time. If you do select them all at the same time, the same received faxes are saved to the Inbox, a condential
box, or an external memory device, and then forwarded to a destination such as an email address.
❏ Inbox and Condential Boxes in the Printer
You can save received faxes to the Inbox or condential boxes, sorting them by conditions. You can view them
on the printer's control panel, so that you can print only the faxes you want to print or delete unnecessary faxes.
❏ Outside of the Printer
❏ An external memory device
❏ A forwarding destination:
- Email address
- Shared folder on a network
- Another fax machine
Related Information
& “Setting Saving and Forwarding to Receive Faxes (Conditional Save/Forward)” on page 159
&
“Save/Forward Settings Menu” on page 165
Setting Saving and Forwarding to Receive Faxes (Conditional Save/Forward)
You can make settings to save and forward received faxes from a
specied
sender or at a
specied
time. If you make
settings to forward received faxes, rst add the forwarding destination to the contacts list. To forward to an email
address, you also need to
congure
the email server settings beforehand.
Note:
❏ Color documents cannot be forwarded to another fax machine. ey are processed as documents that failed to be
forwarded.
❏ Before you use the feature to save and forward received faxes at a
specied
time, make sure the printer's Date/Time and
Ti m e D i e r e n c e settings are correct. Access the menu from Settings > General Settings > Basic Settings > Date/Time
Settings.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings > Save/Forward Settings.
3.
Tap
on an unregistered box under Conditional Save/Forward.
4. Select the Name box and enter the name you want to register.
5. Select the Condition(s) box to make a condition setting.
❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item,
the printer saves and forwards the received faxes.
Select the Sender Fax Number match condition and enter the fax number (max. 20 digits) by selecting the
Fax Number box.
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159
❏ Subaddress(SUB) perfect match: If the subaddress (SUB) is a perfect match, the printer saves and forwards
the received faxes.
Enable the Subaddress(SUB) perfect match setting and enter the password by selecting the
Subaddress(SUB) box.
❏ Password(SID) perfect match: If the password (SID) is perfectly matched, the printer saves and forwards
the received faxes.
Enable the Password(SID) perfect match setting and input the password by selecting the Password(SID)
box.
❏ Receiving Time: e printer saves and forwards received faxes during the specied time period.
Enable the Receiving Time setting and then set the time in Start Time and End Time.
6. Select the Save/Forward Destination box.
7. Make the settings below depending on the saving and forwarding destinations.
e following options can be used at the same time.
❏ To print received faxes:
Tap Print to set this to On.
❏ To save the received faxes to the Inbox or a condential box:
A
Select Save to Fax Box.
B
Tap Save to Fax Box to set this to On.
C
Select the box in which to save the document.
❏ To save received faxes to an external memory device:
A
Insert a memory device into the printer's external interface USB port.
B
Select Save to Memory Device.
C
Tap Save to Memory Device to set this to On.
D
Check the message that is displayed, and then tap Create.
A folder for saving received documents is created in the memory device.
c
Important:
Received documents are saved in the printer's memory temporarily before the documents are saved in the
memory device connected to the printer. Because a memory full error disables sending and receiving faxes, keep
the memory device connected to the printer.
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❏ To forward received faxes to emails, shared folders, and another fax machine:
A
Select Forward.
B
Tap Forward to set this to On.
C
Select Add Entry, and then select forwarding destinations from the contacts list. You can specify a
forwarding destination.
D
When you have nished selecting forwarding destinations, tap Close.
E
Check that the forwarding destination you selected is correct, and then select Close.
F
In Options When Forwarding Failed, select whether to print received documents or save them in the
printer's Inbox when forwarding fails.
c
Important:
When the Inbox or a condential box is full, receiving faxes is disabled. You should delete the documents from
the inbox once they have been checked.
Note:
e number of documents that have failed to be forwarded is displayed on the
on the home screen, in addition to
other unprocessed jobs.
8. Tap OK to complete the Save/Forward Destination settings.
9. You can set the printer to send emails to a person to whom you want to notify the results of processing faxes.
Select Email Notications, specify a recipient for the email, and then set the options below.
e following options can be used at the same time.
❏ Notify on Receive: sends emails to the recipient when the printer has
nished
receiving faxes.
❏ Notify on Print: sends emails to the recipient when the printer has nished printing received faxes.
❏ Notify on Save: sends emails to the recipient when the printer has nished saving received documents to
the memory device.
❏ Notify on Forward: sends emails to the recipient when the printer has nished forwarding received faxes.
10. Select OK, and select OK to complete Conditional Save/Forward settings.
11. Select the registered box for which you made a condition setting, and then select Enable.
is
is the end of making conditional saving and forwarding settings to receive faxes.
12. Select Common Settings as necessary.
For details, see the explanation for Common Settings in Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings.
Note:
If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you
test if you can send a scanned image to the destination in the scan mode. Select Scan > Email, or Scan > Network
Folder/FTP from the home screen, select the destination, and then start scanning.
Related Information
& “Network Connection” on page 19
& “Setting the Server or the Shared Folder” on page 38
& “Features to Save and Forward Received Faxes With Condition” on page 159
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161
& “Save/Forward Settings Menu” on page 165
Making Settings for Blocking Junk Faxes
You can block junk faxes.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Rejection Fax.
3. Set the condition to block junk faxes.
Select Rejection Fax, and then enable the following options.
❏ Rejection Number List: Rejects faxes that are in the Rejection Number List.
❏ Fax Header Blank: Rejects faxes that have blank header information.
❏ Unregistered Contacts: Rejects faxes that have not been added to the contact list.
4. Tap
to return to the Rejection Fax screen.
5. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list.
Related Information
& “Basic Settings Menu” on page 170
Making Settings to Send and Receive Faxes on a Computer
To send and receive faxes on a client computer, FAX Utility must be installed on the computer connected by
network or USB cable .
Enabling Sending Faxes from a Computer
Set up the following using Web Cong.
1. Access Web Cong, click the Fax tab, and then click Send Settings > Basic.
2. Select Use for the PC to FAX Function.
Note:
e default setting value of the PC to FAX Function is Use. To disable sending faxes from any computer, select Do Not
Use.
3. Click OK.
Related Information
& “Send Settings Menu” on page 164
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162
Making Save to Computer Setting to Receive Faxes
You can receive faxes on a computer by using the FAX Utility. Install FAX Utility on the client computer and make
the setting. For details, see Basic Operations in the FAX Utility help (displayed on the main window).
e setting item below on the printer's control panel is set to Ye s , and the faxes received can be saved on the
computer.
Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/
Forward > Save to Computer
Related Information
& “Save/Forward Settings Menu” on page 165
Making Save to Computer Setting to Also Print on the Printer to Receive Faxes
You can make the setting to print received faxes on the printer as well as save them on a computer.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Save/Forward Settings > Unconditional Save/Forward > Save to Computer > Yes an d Pri nt.
Related Information
& “Save/Forward Settings Menu” on page 165
Making Save to Computer Setting not to Receive Faxes
To set the printer not to save received faxes on the computer, change the settings on the printer.
Note:
You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved to the
computer, the feature does not work.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Save/Forward Settings > Unconditional Save/Forward > Save to Computer > No.
Related Information
&
“Save/Forward Settings Menu” on page 165
Menu Options for Fax Settings
Selecting Settings > General Settings > Fax Settings from the printer's control panel displays this
menu.
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163
Note:
❏ You can also access Fax Settings from Web Cong. Click the Fax tab on the Web Cong screen.
❏ When you use Web
Cong
to display the Fax Settings menu, there may be slight
dierences
in the user interface and in
location compared to the printer's control panel.
Quick Operation Button Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Quick Operation Button
Note:
You cannot display this menu on the Web Cong screen.
Item Description
Quick Operation Button
1
Registers up to three shortcuts allowing you to quickly access the menu you use often when
sending faxes. The shortcuts are located at the top of the Fax Settings tab in Fax.
Quick Operation Button
2
Quick Operation Button
3
Send Settings Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Send Settings
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Send Settings > Basic
Item Description
PC to FAX Function This item is displayed on the Web Cong screen only. Enables sending faxes using a client
computer.
Batch Send When there are multiple faxes waiting to be sent to the same recipient, this groups them
together to send them at once. Up to
ve
documents (up to 100 pages in total) can be sent at
one time. This helps you save on transmission costs by reducing the number of connection
times.
Save Failure Data Saves documents that failed to be sent in the printer's memory. You can resend the documents
from the Job/Status.
Related Information
& “Enabling Sending Faxes from a Computer” on page 162
Administrator's Guide
Fax Settings
164
Receive Settings Menu
Related Information
& “Save/Forward Settings Menu” on page 165
& “Print Settings Menu” on page 168
Save/Forward Settings Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings
Unconditional Save/Forward
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Receive Settings > Fax Output
You can set saving and forwarding destinations to the Inbox, a computer, an external memory device, email
addresses, shared folders, and other fax machines. You can use these features at the same time. If you set all items
to O on the printer's control panel, the printer is set to print received faxes.
Item Description
Save to Inbox Saves received faxes to the printer's Inbox. Up to 200 documents can be saved. Note that saving
200 documents may not be possible depending on the usage conditions such as the le size of
saved documents, and using of multiple fax saving features at a time.
Though the received faxes are not automatically printed, you can view them on the printer's
screen and print only the ones you need. However, if you select Yes and P rin t in another item,
such as Save to Computer in Unconditional Save/Forward, the received faxes are printed
automatically.
Save to Computer
Saves received faxes as PDF les on a computer connected to the printer. You can set this to Ye s
by using only the FAX Utility. Install FAX Utility on the computer in advance. After setting this to
Ye s , you can change this to Yes a nd Pri nt.
Save to Memory Device Saves received faxes as PDF les to an external memory device connected to the printer.
Selecting Ye s and Print prints received faxes while saving them to the memory device.
Received documents are saved in the printer's memory temporarily before the documents are
saved in the memory device connected to the printer. Because a memory full error disables
sending and receiving faxes, keep the memory device connected to the printer.
Administrator's Guide
Fax Settings
165
Item Description
Forward Forwards received faxes to another fax machine, or forwards them as PDF les to a shared folder
on a network or to an email address. Forwarded faxes are deleted from the printer. Selecting Ye s
and Print prints received faxes while forwarding them. First add the forwarding destinations to
the contacts list. To forward to an email address, congure the email server settings.
❏ Destination: You can select forwarding destinations from the contacts list you added in
advance.
If you have selected a shared folder on a network or an email address as the forwarding
destination, we recommend that you test if you can send a scanned image to the destination
in the scan mode. Select Scan > Email, or Scan > Network Folder/FTP from the home
screen, select the destination, and then start scanning.
❏ Options When Forwarding Failed: You can select whether to print the failed fax or save it to
the Inbox.
When the Inbox is full, receiving faxes is disabled. You should delete the documents from the
inbox once they have been checked. The number of documents that have failed to be
forwarded is displayed on the
on the home screen, in addition to other unprocessed
jobs.
Email Notications Sends an email notication when the process you select below is complete. You can use the
features below at the same time.
❏ Recipient: Set the destination of the process completion notication.
❏ Notify on Receive: Sends a notication when receiving a fax is complete.
❏ Notify on Print: Sends a
notication
when printing a fax is complete.
❏ Notify on Save: Sends a notication when saving a fax to a memory device is complete.
❏ Notify on Forward: Sends a notication when forwarding a fax is complete.
Conditional Save/Forward
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Receive Settings > Conditions Output Settings
You can set saving and/or forwarding destinations to the Inbox, condential boxes, an external memory device,
email addresses, shared folders, and another fax machine.
To switch between enabling or disabling the conditions, tap anywhere in the box except for
.
Item Description
Name Enter name of the condition.
Condition(s) Select the conditions and make the settings.
❏ Sender Fax Number match: When the sender fax number matches, the received fax is saved
and forwarded.
❏ Subaddress(SUB) perfect match: When the subaddress (SUB) matches perfectly, the received
fax is saved and forwarded.
❏ Password(SID) perfect match: When the password (SID) matches perfectly, the received fax is
saved and forwarded.
❏ Receiving Time: Saves and forwards a fax received during the
specied
period of time.
Administrator's Guide
Fax Settings
166
Item Description
Save/Forward
Destination
Select the destination to save and forward received documents that match the conditions. You
can use the features below at the same time.
❏ Save to Fax Box: Saves received faxes in the printer's Inbox or condential box.
You can save up to 200 documents in total. Note that saving 200 documents may not be
possible depending on the usage conditions such as the le size of saved documents, and
using of multiple fax saving features at a time.
❏ Save to Memory Device: Saves received faxes as PDF les to an external memory device
connected to the printer.
Received documents are saved in the printer's memory temporarily before the documents
are saved in the memory device connected to the printer. Because a memory full error
disables sending and receiving faxes, keep the memory device connected to the printer.
❏ Forward: Forwards received faxes to another fax machine, or forwards them as PDF les to a
shared folder on a network or to an email address. Forwarded faxes are deleted from the
printer. First add the forwarding destination to the contacts list. To forward to an email
address, you also need to congure the email server settings.
❏ Destination: You can select a forwarding destination from the contacts list you
added in advance.
If you have selected a shared folder on a network or an email address as the
forwarding destination, we recommend that you test if you can send a scanned
image to the destination in the scan mode. Select Scan > Email, or Scan >
Network Folder/FTP from the home screen, select the destination, and then
start scanning.
❏ Options When Forwarding Failed: You can select whether to print the failed fax
or save it to the Inbox.
❏ Print: Prints received faxes.
Email Notications Sends an email notication when the process you select below is complete. You can use the
features below at the same time.
❏ Recipient: Set the destination of the process completion notication.
❏ Notify on Receive: Sends a
notication
when receiving a fax is complete.
❏ Notify on Print: Sends a notication when printing a fax is complete.
❏ Notify on Save: Sends a notication when saving a fax to a memory device is complete.
❏ Notify on Forward: Sends a notication when forwarding a fax is complete.
Transmission Report Prints a transmission report automatically after you save or forward a received fax.
Selecting Print on Error prints a report only when you save or forward a received fax and an
error occurs.
Common Settings
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Receive Settings > Inbox
Administrator's Guide
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167
Item Description
Inbox settings ❏ Options when memory is full: You can select the operation to print the received fax or refuse
to receive it when the Inbox memory is full.
❏ Inbox Password Settings: Password protects the Inbox to restrict users from viewing received
faxes. Select Change to change the password, and select Reset to cancel password
protection. When changing or resetting the password, you need the current password.
You cannot set a password when Options when memory is full has been set to Receive
and print faxes.
Forward Settings You can specify a subject for the email when forwarding to an email address.
(Menu)
Note:
You cannot print the list from the Web Cong screen. {
Item Description
Print Conditional Save/
Forward list
Prints the Conditional Save/Forward list.
Related Information
& “Features to Save and Forward Received Faxes Without Condition” on page 156
& “Setting Saving and Forwarding to Receive Faxes (Unconditional Save/Forward)” on page 156
& “Features to Save and Forward Received Faxes With Condition” on page 159
& “Setting Saving and Forwarding to Receive Faxes (Conditional Save/Forward)” on page 159
Print Settings Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Receive Settings > Print Settings
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Receive Settings > Fax Output
Item Description
Auto Reduction Prints received faxes with large-size documents reduced to t on the paper in the paper source.
Reducing may not always be possible depending on the received data. If this is turned
o,
large
documents are printed at their original size on multiple sheets, or a blank second page may be
ejected.
Split Page Settings Prints received faxes with the page split when the size of the received documents is larger than
the size of the paper loaded in the printer.
Acting Print Make print settings when the document size of the received fax is larger than the size of the
paper loaded in the printer.
Selecting On(Split to pages) splits the document longitudinally to print the received
document. Selecting On (Reduce to Fit) reduces to a 50 % minimum to print.
Administrator's Guide
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168
Item Description
Auto Rotation Rotates faxes received as landscape-orientated, A5 size documents so that they are printed on
A5 size paper. This setting is applied when the paper size setting for at least one paper source
used for printing faxes is set to A5.
Selecting O, faxes received as landscape-orientated A5 size, the same width as A4 portrait
documents, are assumed and printed as A4 size faxes.
Check the paper source settings for printing faxes and paper size for the paper sources in the
following menus.
❏ Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting
> Auto Select Settings
❏ Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting
> Paper Size
Add Reception
Information
Prints reception information in the header of the received fax, even if the sender does not set
the header information. The reception information includes the received date and time, sender's
ID, reception ID (such as " #001"), and page number (such as "P1"). When Split Page Settings is
enabled, the split page number is also included.
2-Sided Prints multiple pages of received faxes on both sides of the paper.
Print Start Timing Select options to start printing the faxes to receive.
❏ All Pages Received: Printing starts after receiving all of the pages. To start printing from the
rst page or last page depends on the setting of Collation Stack feature. See the
explanation for Collation Stack.
❏ First Page Received: Starts printing when the rst page is received, and then prints in order
as the pages are received. If the printer cannot start printing, such as when it is printing other
jobs, the printer starts printing received pages as a batch when it is available.
Collation Stack Since the rst page is printed last (output to the top), the printed documents are stacked in the
correct page order. When the printer is running low on memory, this feature may not be
available.
Print Suspend Time ❏ Print Suspend Time: During the specied time period, the printer saves documents received
in the printer's memory without printing them. This feature can be used for noise prevention
at night or to prevent condential documents from being disclosed while you are away.
Before using this feature, make sure there is enough free memory. Even before the restarting
time, you can check and print the received documents individually from Job/Status on the
home screen.
❏ Time to Stop: Stops printing documents.
❏ Time to Restart: Restarts printing documents automatically.
Quiet Mode Reduces the noise the printer makes when printing faxes, however, print speed may be reduced.
Related Information
& “Making Print Settings to Receive Faxes” on page 155
Report Settings Menu
You ca n
nd
the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Report Settings
Administrator's Guide
Fax Settings
169
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Report Settings
Item Description
Forwarding Report
Prints a report after forwarding a received fax document. Select Print to print every time a
document is forwarded.
Backup Error Report
Prints a report when a backup error occurs on forwarding the sent fax to Backup Destination.
You can set the destination in Fax > Fax Settings > Backup. Note that the backup feature is
available when:
❏ Sending a fax in monochrome
❏ Sending a fax using the Send Fax Later feature
❏ Sending a fax using the Batch Send feature
❏ Sending a fax using the Store Fax Data feature
Fax Log Auto Print
Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are
completed. Select On(Time) to print the log at a specied time. However, if the number of fax
jobs exceeds 30, the log is printed before the specied time.
Attach Fax image to
report
Prints a Transmission Report with an image of the rst page of the sent document. Select
On(Large Image) to print the upper part of the page without reducing. Select On(Small
Image) to print the entire page reducing it to t onto the report.
Report Format
Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace.
Select Detail to print with error codes.
Output Method
Select an output method for fax reports, such as Save to Memory Device. When you select
Forward, select Destination from the contacts.
Basic Settings Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Basic Settings
Note:
On the Web Cong screen, you can nd the menu below:
❏ Fax tab > Line Settings
❏ Fax tab > Send Settings > Basic
❏ Fax tab > Receive Settings > Basic
❏ Fax tab > Receive Settings > Fax Block Settings
Item Description
Fax Speed
Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a
communication error occurs frequently, when sending/receiving a fax to/from abroad, or when
you are using an IP (VoIP) phone service.
ECM Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by
telephone line noise. If this is disabled, you cannot send or receive documents in color.
Administrator's Guide
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170
Item Description
Dial Tone Detection Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch
Exchange) or digital phone line, the printer may fail to start dialing. In this situation, change the
Line Type setting to PBX. If this does not work, disable this feature. However, disabling this
feature may drop the rst digit of a fax number and send the fax to the wrong number.
Dial Mode
Select the type of phone system to which you have connected the printer. When set to Pulse,
you can temporarily switch the dialing mode from pulse to tone by pressing
("T" is entered)
while entering numbers on the fax top screen. This setting may not be displayed depending on
your region or country.
Line Type Select the line type to which you have connected the printer.
When using the printer in an environment that uses extensions and requires an external access
code, such as 0 and 9, to get an outside line, select PBX and register the access code. Once you
have registered the access code, enter # (hash) instead of the access code when sending a fax to
an outside fax number. For an environment that uses a DSL modem or terminal adapter, setting
to PBX is also recommended.
You cannot send faxes to recipients in Contacts in which an external access code such as 0 or 9
is set. If you have added recipients in Contacts using an external access code such as 0 or 9, set
the Access Code to Do Not Use. Otherwise, you must change the code to # in Contacts.
Header Enter your sender name and fax number. These appear as a header on outgoing faxes.
❏ Your Phone Number: You can enter up to 20 characters using 0-9 + or space. For Web Cong,
you can enter up to 30 characters.
❏ Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40
characters for each sender name. For Web Cong, enter the header in Unicode (UTF-8).
Receive Mode Select the receive mode. For details, see the related Information below.
DRD If you have subscribed to a distinctive ring service from your telephone company, select the ring
pattern to be used for incoming faxes. The distinctive ring service,
oered
by many telephone
companies (the service name diers by company), allows you to have several phone numbers
on one phone line. Each number is assigned
dierent
ring pattern. You can use one number for
voice calls and another for fax calls. Depending on the region, this option may be On or
O
.
Rings to Answer Select the number of rings that must occur before the printer automatically receives a fax.
Remote Receive ❏ Remote Receive: When you answer an incoming fax call on a phone connected to the printer,
you can start receiving the fax by entering the code using the phone.
❏ Start Code: Set the start code of Remote Receive. Enter two characters using 0-9, *, #.
Rejection Fax ❏ Rejection Fax: Select options to reject receiving junk faxes.
❏ Rejection Number List: If the other party's phone number is in the rejection
number list, set whether to reject the incoming faxes.
❏ Fax Header Blank: If the other party's phone number is blocked, set whether to
reject receiving the faxes.
❏ Unregistered Contacts: If the other party's phone number is not in the contacts,
set whether to reject receiving the faxes.
❏ Edit Blocked Number list: You can register up to 30 fax numbers to reject the faxes and calls.
Enter up to 20 characters using 0-9, *, #, or space.
Related Information
& “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 150
Administrator's Guide
Fax Settings
171
& “Setting Receive Mode” on page 152
& “Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 154
& “Making Settings for Blocking Junk Faxes” on page 162
Security Settings Menu
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Security Settings
Note:
On the Web Cong screen, you can nd the menu below:
Fax tab > Security Settings
Item Description
Direct Dialing
Restrictions
Selecting On disables manual entry of the recipient's fax numbers allowing the operator to
select recipients only from the contacts list or sent history.
Selecting Enter Twice requires the operator to enter the fax number again when the number
was manually entered.
Selecting
O
enables manual entry of the recipient's fax numbers.
Conrm Address List
Selecting On displays a recipient conrmation screen before starting the transmission.
Backup Data Auto Clear
Selecting On automatically erases the backups when sending or receiving a document
completes successfully and the backups become unnecessary.
Selecting O, to prepare for an unexpected power o due to an electricity failure or an incorrect
operation, temporarily stores backup copies of sent and received documents in its memory.
Clear Backup Data Erases all backup copies temporarily stored in the printer's memory. Run this before you give the
printer to someone else or dispose of it.
This menu is not displayed on the Web Cong screen.
Check Fax Connection
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Check Fax Connection
Note:
You cannot display this menu on the Web Cong screen.
Selecting Check Fax Connection checks if the printer is connected to the phone line and ready for fax
transmission, and prints the check result on A4 size plain paper.
Fax Setting Wizard
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Fax Setting Wizard
Note:
You cannot display this menu on the Web Cong screen.
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Fax Settings
172
Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions.
Related Information
& “Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 150
Solving Problems
Problems when Sending and Receiving Faxes
Related Information
& “Cannot Send or Receive Faxes” on page 173
& “Cannot Send Faxes” on page 174
& “Cannot Send Faxes to a Specic Recipient” on page 175
& “Cannot Send Faxes at a Specied Time” on page 175
& “Cannot Receive Faxes” on page 175
& “Cannot Save Received Faxes to a Memory Device” on page 176
& “Memory Full Error Occurs” on page 176
& “Sent Fax Quality Is Poor” on page 177
& “Received Fax Quality Is Poor” on page 177
& “Received Faxes Are Not Printed” on page 177
& “Pages are Blank or only a Small Amount of Text is Printed on the Second Page in Received Faxes” on page 178
Cannot Send or Receive Faxes
❏ Use Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏ Check the error code displayed for the failed fax job, and try the solutions described in the error code list.
❏ Check the Line Type setting. Setting to PBX may solve the problem. If your phone system requires an external
access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a
fax number when sending.
❏ If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
❏ Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏ To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or install a
separate DSL lter to the line. Contact your DSL provider.
❏ If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
❏ Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is o.
❏ To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or a
network, and that the PC-FAX Driver have been installed on the computer.
e
PC-FAX Driver is installed
together with FAX Utility.
Administrator's Guide
Fax Settings
173
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware.
e
printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Win d ows 1 0
Right-click on the start button, or press and hold it and then select Control Panel > Vi e w d e v i c e s a n d
printers in Hardware and Sound.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Win d ows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Win d ows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Win d ows X P
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers and
Faxes.
❏ In Mac OS, check the following.
❏ Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then make sure the printer (fax) is displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or "FAX
XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
❏ Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Related Information
& “Error Code on the Status Menu” on page 102
& “Connecting the Printer to a Phone Line” on page 146
& “Basic Settings Menu” on page 170
& “Check Fax Connection” on page 172
Cannot Send Faxes
❏ If the user restriction feature has been enabled, a user name and password are required to operate the printer.
Contact your administrator if you do not know the password.
❏ If the user restriction feature has been enabled, and you send a fax from a computer, user authentication is
performed using the user name and password set in the printer driver. When you cannot send a fax due to an
authentication error, contact your administrator.
❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
Administrator's Guide
Fax Settings
174
❏ Check if you accidentally sent a fax using the subaddress feature. If you select a recipient with a subaddress from
the contact list, the fax may be sent using the subaddress feature.
❏ When sending faxes using the subaddress feature, ask the recipient if their fax machine is capable of receiving
faxes using the subaddress feature.
❏ When sending faxes using the subaddress feature, check that the subaddress and password are correct. Check
with the recipient that the subaddress and password match.
Related Information
& “Basic Settings Menu” on page 170
& “Cannot Send or Receive Faxes” on page 173
Cannot Send Faxes to a Specic Recipient
Check the following if you cannot send faxes to a specic recipient due to an error.
❏ If the recipient machine does not pick up your call within 50 seconds aer the printer has nished dialing, the
call ends with an error. Dial using the
(On Hook) feature or using a connected telephone to check how
long it takes before you hear a fax tone. If it takes more than 50 seconds, add pauses
aer
the fax number to
send the fax. Tap
to enter the pause. A hyphen is entered as the pause mark. One pause is about three
seconds. Add multiple pauses as needed.
❏ If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient from the contacts list, tap Edit and change Fax Speed to
Slow(9,600bps).
Related Information
& “Using Contacts” on page 60
& “Cannot Send or Receive Faxes” on page 173
Cannot Send Faxes at a Specied Time
Set the date and the time correctly on the control panel.
Related Information
& “Synchronizing the Date and Time with Time Server” on page 75
& “Basic Settings” on page 131
Cannot Receive Faxes
❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
Administrator's Guide
Fax Settings
175
❏ Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏ 200 received documents have been saved in the inbox and the condential box in total.
❏ e printer's memory is full (100%).
❏ When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check
with the sender that the subaddress and password match.
❏ Check if the sender's fax number has been registered to the Rejection Number List. Faxes sent from numbers
that have been added to this list are blocked when Rejection Number List in Rejection Fax is enabled.
❏ Check if the sender's fax number is registered in the contact list. Faxes sent from numbers that have not been
registered to this list are blocked when Unregistered Contacts in Rejection Fax is enabled.
❏ Ask the sender if header information is setup on their fax machine. Faxes that do not include header
information are blocked when Fax Header Blank in Rejection Fax is enabled.
Related Information
& “Basic Settings Menu” on page 170
& “Cannot Send or Receive Faxes” on page 173
& “Memory Full Error Occurs” on page 176
Cannot Save Received Faxes to a Memory Device
Check if the memory device is connected to the printer, and then check the Receive Settings.
Related Information
&
“Making Settings to Save and Forward Received Faxes” on page 155
&
“Save/Forward Settings Menu” on page 165
Memory Full Error Occurs
❏ If the printer has been set to save received faxes in the inbox or the
condential
box, delete faxes you have
already read from the inbox or the condential box.
❏ If the printer has been set to save received faxes on a computer, turn on the computer that is set to save the
faxes. Once the faxes are saved in the computer, they are deleted from the printer's memory.
❏ If the printer has been set to save received faxes on a memory device, connect the device, in which you have
created a folder to save faxes, to the printer. Once the faxes are saved in the device, they are deleted from the
printer's memory. Make sure that the device has enough available memory and is not write protected.
❏ Even though the memory is full, you can send a fax by using one of the following solutions.
❏ Send a fax by using the Direct Send feature when sending a monochrome fax.
❏ Send a fax by dialing from the external phone device.
❏ Send a fax by using the
(On Hook) feature.
❏ Send a fax by dividing your originals into two or more to send them in several batches.
❏ If the printer cannot print a received fax due to a printer error, such as a paper jam, the memory full error may
occur. Clear the printer problem, and then contact the sender and ask them to send the fax again.
Administrator's Guide
Fax Settings
176
Related Information
& “Making Settings to Save and Forward Received Faxes” on page 155
& “Save/Forward Settings Menu” on page 165
& “Making Settings to Send and Receive Faxes on a Computer” on page 162
Sent Fax Quality Is Poor
❏ Clean the scanner glass.
❏ Clean the ADF.
❏ Change the Original Type setting on the control panel. If your originals contain both text and photos, select
Photo.
❏ Change the Density setting on the control panel.
❏ If you are not sure about the capabilities of the recipient fax machine, enable the Direct Send feature or select
Fine as the Resolution setting.
If you select Super Fine or Ultra Fine for a monochrome fax, and send the fax without using the Direct Send
feature, the printer may automatically lower the resolution.
❏ Enable the ECM setting on the control panel.
Related Information
& “Basic Settings Menu” on page 170
Faxes Are Sent at the Wrong Size
❏ When sending a fax using the scanner glass, place the original correctly aligning its corner with the origin mark.
Select your original size on the control panel.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
Received Fax Quality Is Poor
❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send using a higher quality mode.
❏ Reprint the received fax. Select Log from Job/Status to reprint the fax.
Related Information
& “Basic Settings Menu” on page 170
Received Faxes Are Not Printed
❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
Administrator's Guide
Fax Settings
177
❏ If the printer has been set to save received faxes in the inbox or the condential box, the received faxes are not
automatically printed. Check the Receive Settings.
Related Information
& “Making Settings to Save and Forward Received Faxes” on page 155
& “Save/Forward Settings Menu” on page 165
Pages are Blank or only a Small Amount of Text is Printed on the Second Page
in Received Faxes
You can print on one page by using the Delete Print Data
Aer
Split feature in Split Page Settings.
Select Delete Top or Delete Bottom in Delete Print Data
Aer
Split, and then adjust
reshold
. Increasing the
threshold increases the amount deleted; a higher threshold gives you a higher possibility of printing on one page.
Related Information
& “Print Settings Menu” on page 168
Other Faxing Problems
Related Information
& “Cannot Make Calls on the Connected Telephone” on page 178
& “Answering Machine Cannot Answer Voice Calls” on page 178
Cannot Make Calls on the Connected Telephone
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone
through the receiver, connect the phone cable correctly.
Related Information
& “Connecting Your Phone Device to the Printer” on page 148
Answering Machine Cannot Answer Voice Calls
On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for
your answering machine.
Administrator's Guide
Fax Settings
178
Advanced Security Settings for Enterprise
In this chapter, we describe advanced security features.
Security Settings and Prevention of Danger
When a printer is connected to a network, you can access it from a remote location. In addition, many people can
share the printer, which is helpful in improving operational eciency and convenience. However, risks such as
illegal access, illegal use, and tampering with data are increased. If you use the printer in an environment where
you can access the Internet, the risks are even higher.
For printers that do not have access protection from the outside, it will be possible to read the print job logs that
are stored in the printer from the Internet.
In order to avoid this risk, Epson printers have a variety of security technologies.
Set the printer as necessary according to the environmental conditions that have been built with the customer's
environment information.
Name Feature type What to set What to prevent
SSL/TLS
communications
The communication content
is encrypted with SSL/TLS
communications when
accessing to the Epson server
on the Internet from the
printer, such as
communicating to the
computer via web browser,
using Epson Connect, and
updating rmware.
Obtain a CA-signed
certicate,
and then import it
to the printer.
Clearing an identication of
the printer by the CA-signed
certication prevents
impersonation and
unauthorized access. In
addition, communication
contents of SSL/TLS are
protected, and it prevents the
leakage of contents for
printing data and setup
information.
Control of protocol Controls the protocols and
services to be used for
communication between
printers and computers, and
it enables and disables
features.
A protocol or service that is
applied to features allowed or
prohibited separately.
Reducing security risks that
may occur through
unintended use by
preventing users from using
unnecessary functions.
IPsec/IP ltering You can set to allow severing
and cutting o of data that is
from a certain client or is a
particular type. Since IPsec
protects the data by IP packet
unit (encryption and
authentication), you can
safely communicate
unsecured protocol.
Create a basic policy and
individual policy to set the
client or type of data that can
access the printer.
Protect unauthorized access,
and tampering and
interception of
communication data to the
printer.
IEEE802.1X Allows only a user who is
authenticated to Wi-Fi and
Ethernet to connect. Allows
only a permitted user to use
the printer.
Authentication setting to the
RADIUS server
(authentication sever).
Protect unauthorized access
and use to the printer.
Related Information
&
“SSL/TLS Communication with the Printer” on page 181
&
“Controlling Using Protocols” on page 189
&
“Encrypted Communication Using IPsec/IP Filtering” on page 194
&
“Connecting the Printer to an IEEE802.1X Network” on page 206
Administrator's Guide
Advanced Security Settings for Enterprise
180
Security Feature Settings
When setting IPsec/IP ltering or IEEE802.1X, it is recommended that you access Web Cong using SSL/TLS to
communicate settings information in order to reduce security risks such as tampering or interception.
Also, you can use Web Cong by connecting the printer directly to the computer using an Ethernet cable, and then
entering the IP address into a web browser.
e
printer can be connected in a secure environment
aer
the security
settings have been completed.
SSL/TLS Communication with the Printer
When the server
certicate
is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication
to the printer, you can encrypt the communication path between computers. Do this if you want to prevent remote
and unauthorized access.
About Digital Certication
❏ CA-signed Certicate
is is a certicate signed by the CA (Certicate Authority.) You can obtain it to apply to the Certicate
Authority. is certicate certies the existence of the printer is and used for SSL/TLS communication so that
you can ensure the safety of data communication.
When it is used for SSL/TLS communication, it is used as a server certicate.
When it is set to IPsec/IP Filtering or IEEE802.1x communication, it is used as a client certicate.
❏ CA Certicate
is is a certicate that is in chain of the CA-signed Certicate, also called the intermediate CA certicate. It is
used by the web browser to validate the path of the printer's certicate when accessing the server of the other
party or Web
Cong.
For the CA Certicate, set when to validate the path of server certicate accessing from the printer. For the
printer, set to certify the path of the CA-signed Certicate for SSL/TLS connection.
You can obtain the CA certicate of the printer from the Certication Authority where the CA certicate is
issued.
Also, you can obtain the CA certicate used to validate the server of the other party from the Certication
Authority that issued the CA-signed Certicate of the other server.
❏ Self-signed Certicate
is is a certicate that the printer signs and issues itself. It is also called the root certicate. Because the issuer
certies itself, it is not reliable and cannot prevent impersonation.
Use it when making the security setting and performing simple SSL/TLS communication without the CA-
signed
Certicate
.
If you use this
certicate
for an SSL/TLS communication, a security alert may be displayed on a web browser
because the certicate is not registered on a web browser. You can use the Self-signed Certicate only for an
SSL/TLS communication.
Related Information
& “Obtaining and Importing a CA-signed Certicate” on page 182
& “Deleting a CA-signed Certicate” on page 186
& “Updating a Self-signed Certicate” on page 188
Administrator's Guide
Advanced Security Settings for Enterprise
181
Obtaining and Importing a CA-signed Certicate
Obtaining a CA-signed Certicate
To obtain a CA-signed certicate, create a CSR (Certicate Signing Request) and apply it to certicate authority.
You can create a CSR using Web Cong and a computer.
Follow the steps to create a CSR and obtain a CA-signed
certicate
using Web
Cong
. When creating a CSR using
Web Cong, a certicate is the PEM/DER format.
1.
Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
Whatever you choose, you can obtain the same certicate and use it in common.
2. Click Generate of CSR.
A CSR creating page is opened.
3. Enter a value for each item.
Note:
Available key length and abbreviations vary by a certicate authority. Create a request according to rules of each
certicate authority.
4. Click OK.
A completion message is displayed.
5. Select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP Filtering > Client Certicate
or IEEE802.1X > Client Certicate.
6. Click one of the download buttons of CSR according to a specied format by each certicate authority to
download a CSR to a computer.
c
Important:
Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed
Certicate
.
7. Send the CSR to a
certicate
authority and obtain a CA-signed
Certicate
.
Follow the rules of each certicate authority on sending method and form.
8. Save the issued CA-signed Certicate to a computer connected to the printer.
Obtaining a CA-signed
Certicate
is complete when you save a
certicate
to a destination.
Administrator's Guide
Advanced Security Settings for Enterprise
182
CSR Setting Items
Items Settings and Explanation
Key Length Select a key length for a CSR.
Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a
static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names,
FQDNs by separating them with commas.
The rst element is stored to the common name, and other elements are stored to
the alias eld of the certicate subject.
Example:
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
Common Name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
Organization/ Organizational Unit/
Locality/ State/Province
You can enter between 0 and 64 characters (Organizational Unit cannot exceed 55
characters) in ASCII (0x20-0x7E). You can divide distinguished names with
commas.
Country Enter a country code in two-digit number specied by ISO-3166.
Related Information
& “Obtaining a CA-signed Certicate” on page 182
Administrator's Guide
Advanced Security Settings for Enterprise
183
Importing a CA-signed Certicate
Import the obtained CA-signed Certicate to the printer.
c
Important:
❏ Make sure that the printer’s date and time is set correctly.
Certicate
may be invalid.
❏ If you obtain a
certicate
using a CSR created from Web
Cong
, you can import a
certicate
one time.
1. Access Web Cong and then select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP
Filtering > Client
Certicate
or IEEE802.1X > Client
Certicate
.
2. Click Import
A
certicate
importing page is opened.
3. Enter a value for each item. Set CA Certicate 1 and CA Certicate 2 when verifying the path of the
certicate on the web browser that accesses the printer.
Depending on where you create a CSR and the le format of the certicate, required settings may vary. Enter
values to required items according to the following.
❏ A certicate of the PEM/DER format obtained from Web Cong
❏ Private Key: Do not
congure
because the printer contains a private key.
❏ Password: Do not
congure.
❏ CA Certicate 1/CA Certicate 2: Optional
❏ A certicate of the PEM/DER format obtained from a computer
❏ Private Key: You need to set.
❏ Password: Do not congure.
❏ CA Certicate 1/CA Certicate 2: Optional
❏ A certicate of the PKCS#12 format obtained from a computer
❏ Private Key: Do not congure.
❏ Password: Optional
❏ CA Certicate 1/CA Certicate 2: Do not congure.
4. Click OK.
A completion message is displayed.
Note:
Click
Conrm
to verify the
certicate
information.
Related Information
& “Accessing Web Cong” on page 28
& “CA-signed Certicate Importing Setting Items” on page 185
Administrator's Guide
Advanced Security Settings for Enterprise
184
CA-signed Certicate Importing Setting Items
Items Settings and Explanation
Server Certicate or Client Certicate Select a certicate’s format.
For SSL/TLS connection, the Server Certicate is displayed.
For IPsec/IP Filtering or IEEE802.1x, the Client
Certicate
is displayed.
Private Key If you obtain a certicate of the PEM/DER format by using a CSR created from a
computer, specify a private key
le
that is match a
certicate.
Password
If the le format is Certicate with Private Key (PKCS#12), enter the password
for encrypting the private key that is set when you obtain the certicate.
CA Certicate 1
If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues a CA-signed Certicate used as server certicate.
Specify a le if you need.
CA Certicate 2
If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues CA Certicate 1. Specify a le if you need.
Related Information
&
“Importing a CA-signed
Certicate
” on page 184
Administrator's Guide
Advanced Security Settings for Enterprise
185
Deleting a CA-signed Certicate
You can delete an imported certicate when the certicate has expired or when an encrypted connection is no
longer necessary.
c
Important:
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again. In
this case, create a CSR and obtain a certicate again.
1. Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client
Certicate
or IEEE802.1X > Client
Certicate
.
2. Click Delete.
3. Conrm that you want to delete the certicate in the message displayed.
Congure CA Certicate
When you set the CA
Certicate
, you can validate the path to the CA
certicate
of the server that the printer
accesses. is can prevent impersonation.
You can obtain the CA Certicate from the Certication Authority where the CA-signed Certicate is issued.
Related Information
& “Accessing Web Cong” on page 28
& “CSR Setting Items” on page 183
& “Importing a CA-signed Certicate” on page 184
Importing a CA Certicate
Import the CA Certicate to the printer.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Import.
Administrator's Guide
Advanced Security Settings for Enterprise
186
3. Specify the CA Certicate you want to import.
4. Click OK.
When importing is complete, you are returned to the CA
Certicate
screen, and the imported CA
Certicate
is
displayed.
Deleting a CA Certicate
You can delete the imported CA Certicate.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
Administrator's Guide
Advanced Security Settings for Enterprise
187
2. Click Delete next to the CA Certicate that you want to delete.
3. Conrm that you want to delete the certicate in the message displayed.
4. Click Reboot Network, and then check that the deleted CA Certicate is not listed on the updated screen.
Related Information
& “Accessing Web Cong” on page 28
Updating a Self-signed Certicate
Because the Self-signed Certicate is issued by the printer, you can update it when it has expired or when the
content described changes.
1. Access Web
Cong
and select the Network Security tab > SSL/TLS >
Certicate
.
2. Click Update.
3.
Enter Common Name.
You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and
separating them with commas. e rst parameter is stored to the common name, and the others are stored to
the alias eld for the subject of the certicate.
Example:
Administrator's Guide
Advanced Security Settings for Enterprise
188
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
4. Specify a validity period for the
certicate.
5. Click Next.
A
conrmation
message is displayed.
6. Click OK.
e
printer is updated.
Note:
You can check the certicate information from Network Security Settings tab > SSL/TLS > Certicate > Self-signed
Certicate and click Conrm.
Related Information
& “Accessing Web Cong” on page 28
Controlling Using Protocols
You can print using a variety of pathways and protocols.
Administrator's Guide
Advanced Security Settings for Enterprise
189
If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecied number
of network computers.
You can lower unintended security risks by restricting printing from specic pathways or by controlling the
available functions.
Controlling protocols
Congure the protocol settings.
1. Access Web
Cong
and then select the Network Security tab > Protocol.
2. Congure each item.
3. Click Next.
4.
Click OK.
e settings are applied to the printer.
Protocols you can Enable or Disable
Protocol Description
Bonjour Settings You can specify whether to use Bonjour. Bonjour is used to search for devices, print, and so
on.
SLP Settings You can enable or disable the SLP function. SLP is used for push scanning and network
searching in EpsonNet Cong.
WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices,
and print from the WSD port.
LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the
Windows network map.
LLMNR Settings You can enable or disable the LLMNR function. When this is enabled, you can use name
resolution without NetBIOS even if you cannot use DNS.
LPR Settings You can specify whether or not to allow LPR printing. When this is enabled, you can print from
the LPR port.
RAW(Port9100) Settings You can specify whether or not to allow printing from the RAW port (Port 9100). When this is
enabled, you can print from the RAW port (Port 9100).
IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print
over the Internet.
FTP Settings You can specify whether or not to allow FTP printing. When this is enabled, you can print over
an FTP server.
SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices,
monitoring, and so on.
SNMPv3 Settings You can specify whether or not to enable SNMPv3. This is used to set up encrypted devices,
monitoring, etc.
Administrator's Guide
Advanced Security Settings for Enterprise
190
Protocol Setting Items
Bonjour Settings
Items Setting value and Description
Use Bonjour Select this to search for or use devices through Bonjour.
Bonjour Name Displays the Bonjour name.
Bonjour Service Name Displays the Bonjour service name.
Location Displays the Bonjour location name.
Top Priority Protocol Select the top priority protocol for Bonjour print.
Wide-Area Bonjour Set whether to use Wide-Area Bonjour.
SLP Settings
Items Setting value and Description
Enable SLP Select this to enable the SLP function.
This is used such as network searching in EpsonNet Cong.
WSD Settings
Administrator's Guide
Advanced Security Settings for Enterprise
191
Items Setting value and Description
Enable WSD Select this to enable adding devices using WSD, and print
and scan from the WSD port.
Printing Timeout (sec) Enter the communication timeout value for WSD printing
between 3 to 3,600 seconds.
Scanning Timeout (sec) Enter the communication timeout value for WSD scanning
between 3 to 3,600 seconds.
Device Name Displays the WSD device name.
Location Displays the WSD location name.
LLTD Settings
Items Setting value and Description
Enable LLTD Select this to enable LLTD. The printer is displayed in the
Windows network map.
Device Name Displays the LLTD device name.
LLMNR Settings
Items Setting value and Description
Enable LLMNR Select this to enable LLMNR. You can use name resolution
without NetBIOS even if you cannot use DNS.
LPR Settings
Items Setting value and Description
Allow LPR Port Printing Select to allow printing from the LPR port.
Printing Timeout (sec) Enter the timeout value for LPR printing between 0 to 3,600
seconds. If you do not want to timeout, enter 0.
RAW(Port9100) Settings
Items Setting value and Description
Allow RAW(Port9100) Printing Select to allow printing from the RAW port (Port 9100).
Printing Timeout (sec) Enter the timeout value for RAW (Port 9100) printing be-
tween 0 to 3,600 seconds. If you do not want to timeout, en-
ter 0.
IPP Settings
Items Setting value and Description
Enable IPP Select to enable IPP communication. Only printers that sup-
port IPP are displayed.
Administrator's Guide
Advanced Security Settings for Enterprise
192
Items Setting value and Description
Allow Non-secure Communication Select to allow the printer to communicate without any se-
curity measures (IPP).
Communication Timeout (sec) Enter the timeout value for IPP printing between 0 to 3,600
seconds.
URL(Network) Displays IPP URLs (http and https) when the printer is con-
nected by wired LAN or Wi-Fi. The URL is a combined value
of the printer’s IP address, Port number, and IPP printer
name.
URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con-
nected by Wi-Fi Direct. The URL is a combined value of the
printer’s IP address, Port number, and IPP printer name.
Printer Name Displays the IPP printer name.
Location Displays the IPP location.
FTP Settings
Items Setting value and Description
Enable FTP Server Select to enable FTP printing. Only printers that support FTP
printing are displayed.
Communication Timeout (sec) Enter the timeout value for FTP communication between 0
to 3,600 seconds. If you do not want to timeout, enter 0.
SNMPv1/v2c Settings
Items Setting value and Description
Enable SNMPv1/v2c Select to enable SNMPv1/v2c. Only printers that support
SNMPv3 are displayed.
Access Authority Set the access authority when SNMPv1/v2c is enabled. Se-
lect Read Only or Read/Write.
Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
SNMPv3 Settings
Items Setting value and Description
Enable SNMPv3 SNMPv3 is enabled when the box is checked.
User Name Enter between 1 and 32 characters using 1 byte characters.
Authentication Settings
Administrator's Guide
Advanced Security Settings for Enterprise
193
Items Setting value and Description
Algorithm Select an algorithm for an authentication for SNMPv3.
Password Enter the password for an authentication for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Encryption Settings
Algorithm Select an algorithm for an encryption for SNMPv3.
Password Enter the password for an encryption for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Context Name Enter within 32 characters or less in Unicode (UTF-8). If you
do not specify this, leave it blank. The number of characters
that can be entered varies depending on the language.
Encrypted Communication Using IPsec/IP Filtering
About IPsec/IP Filtering
You ca n
lter
trac
based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining of
the
ltering,
you can
congure
the printer to accept or block
specied
clients and
specied
data. Additionally, you
can improve security level by using an IPsec.
Note:
Computers that run Windows Vista or later or Windows Server 2008 or later support IPsec.
Conguring Default Policy
To lter trac, congure the default policy. e default policy applies to every user or group connecting to the
printer. For more ne-grained control over users and groups of users, congure group policies.
1.
Access Web
Cong
and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Enter a value for each item.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e printer is updated.
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Related Information
& “Accessing Web Cong” on page 28
& “Default Policy Setting Items” on page 195
Default Policy Setting Items
Items Settings and Explanation
IPsec/IP Filtering You can enable or disable an IPsec/IP Filtering feature.
Default Policy
Items Settings and Explanation
Access Control Congure a control method for trac of IP packets.
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
IKE Version Select IKEv1 or IKEv2 for IKE version.
Select one of them according to the device that the printer is connected to.
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Items Settings and Explanation
IKEv1
The following items are displayed when you select IKEv1 for IKE Version.
Authentication
Method
To select Certicate, you need to obtain and import a CA-signed
certicate in advance.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
IKEv2
The following items are displayed when you select IKEv2 for IKE Version.
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Items Settings and Explanation
Local Authentication
Method
To select Certicate, you need to obtain and import a CA-signed
certicate in advance.
ID Type
If you select Pre-Shared Key for Authentication Method, select
the type of ID for the printer.
ID Enter the printer's ID that matches the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters
using A-Z, a-z, 0-9, "-", and period (.).
Email Address : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "@".
Key ID : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
Remote Authentication
Method
To select Certicate, you need to obtain and import a CA-signed
certicate in advance.
ID Type
If you select Pre-Shared Key for Authentication Method, select
the type of ID for the device that you want to authenticate.
ID Enter the printer's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters
using A-Z, a-z, 0-9, "-", and period (.).
Email Address : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "@".
Key ID : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
Transport Mode If you only use the printer on the same LAN, select this. IP packets
of layer 4 or later are encrypted.
Tunnel Mode If you use the printer on the Internet-capable network such as
IPsec-VPN, select this option. The header and data of the IP
packets are encrypted.
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Items Settings and Explanation
Remote Gateway(Tunnel
Mode)
If you select Tunnel Mode for Encapsulation, enter a gateway address between 1 and 39
characters.
Security Protocol
IPsec for Access Control, select an option.
ESP Select this to ensure the integrity of an authentication and data,
and encrypt data.
AH Select this to ensure the integrity of an authentication and data.
Even if encrypting data is prohibited, you can use IPsec.
Algorithm Settings*
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the encryption algorithm for AH.
This is available when AH is selected for Security Protocol.
* For Algorithm Settings, it is recommended that you select Any for all settings or select an item other than Any
for each setting. If you select Any for some of the settings and select an item other than Any for the other settings,
the device may not communicate depending on the other device that you want to authenticate.
Related Information
&
“
Conguring
Default Policy” on page 194
Conguring Group Policy
A group policy is one or more rules applied to a user or user group. e printer controls IP packets that match with
congured policies. IP packets are authenticated in the order of a group policy 1 to 10 then a default policy.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Click a numbered tab you want to
congure.
3. Enter a value for each item.
4. Click Next.
A
conrmation
message is displayed.
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5. Click OK.
e printer is updated.
Related Information
& “Accessing Web Cong” on page 28
& “Group Policy Setting Items” on page 199
Group Policy Setting Items
Items Settings and Explanation
Enable this Group Policy You can enable or disable a group policy.
Access Control Congure a control method for trac of IP packets.
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
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Items Settings and Explanation
Local Address(Printer) Select an IPv4 address or IPv6 address that matches your network environment. If an IP
address is assigned automatically, you can select Use auto-obtained IPv4 address.
Note:
If an IPv6 address is assigned automatically, the connection may be unavailable.
Congure a static IPv6 address.
Remote Address(Host) Enter a device's IP address to control access. The IP address must be 43 characters or less.
If you do not enter an IP address, all addresses are controlled.
Note:
If an IP address is assigned automatically (e.g. assigned by DHCP), the connection
may be unavailable. Congure a static IP address.
Method of Choosing Port Select a method to specify ports.
Service Name
If you select Service Name for Method of Choosing Port, select an option.
Transport Protocol
If you select Port Number for Method of Choosing Port, you need to congure an
encapsulation mode.
Any Protocol Select this to control all protocol types.
TCP Select this to control data for unicast.
UDP Select this to control data for broadcast and multicast.
ICMPv4 Select this to control ping command.
Local Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for
Transport Protocol, enter port numbers to control receiving packets, separating them
with commas. You can enter 10 port numbers at the maximum.
Example: 20,80,119,5220
If you do not enter a port number, all ports are controlled.
Remote Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for
Transport Protocol, enter port numbers to control sending packets, separating them
with commas. You can enter 10 port numbers at the maximum.
Example: 25,80,143,5220
If you do not enter a port number, all ports are controlled.
IKE Version Select IKEv1 or IKEv2 for IKE version.
Select one of them according to the device that the printer is connected to.
IKEv1
The following items are displayed when you select IKEv1 for IKE Version.
Authentication
Method
If you select IPsec for Access Control, select an option. Used
certicate is common with a default policy.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
IKEv2
The following items are displayed when you select IKEv2 for IKE Version.
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Items Settings and Explanation
Local Authentication
Method
If you select IPsec for Access Control, select an option. Used
certicate is common with a default policy.
ID Type
If you select Pre-Shared Key for Authentication Method, select
the type of ID for the printer.
ID Enter the printer's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters
using A-Z, a-z, 0-9, "-", and period (.).
Email Address : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "@".
Key ID : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
Remote Authentication
Method
If you select IPsec for Access Control, select an option. Used
certicate is common with a default policy.
ID Type
If you select Pre-Shared Key for Authentication Method, select
the type of ID for the device that you want to authenticate.
ID Enter the printer's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters
using A-Z, a-z, 0-9, "-", and period (.).
Email Address : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E)
characters. You need to include "@".
Key ID : Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key
If you select Pre-Shared Key for Authentication Method, enter a
pre-shared key between 1 and 127 characters.
Conrm Pre-
Shared Key
Enter the key you congured for conrmation.
Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
Transport Mode If you only use the printer on the same LAN, select this. IP packets
of layer 4 or later are encrypted.
Tunnel Mode If you use the printer on the Internet-capable network such as
IPsec-VPN, select this option. The header and data of the IP
packets are encrypted.
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Items Settings and Explanation
Remote Gateway(Tunnel
Mode)
If you select Tunnel Mode for Encapsulation, enter a gateway address between 1 and 39
characters.
Security Protocol
If you select IPsec for Access Control, select an option.
ESP Select this to ensure the integrity of an authentication and data,
and encrypt data.
AH Select this to ensure the integrity of an authentication and data.
Even if encrypting data is prohibited, you can use IPsec.
Algorithm Settings*
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the authentication algorithm for AH.
This is available when AH is selected for Security Protocol.
* For Algorithm Settings, it is recommended that you select Any for all settings or select an item other than Any
for each setting. If you select Any for some of the settings and select an item other than Any for the other settings,
the device may not communicate depending on the other device that you want to authenticate.
Related Information
&
“
Conguring
Group Policy” on page 198
&
“Combination of Local Address(Printer) and Remote Address(Host) on Group Policy” on page 202
& “References of Service Name on Group Policy” on page 203
Combination of Local Address(Printer) and Remote Address(Host) on Group
Policy
Setting of Local Address(Printer)
IPv4 IPv6* Any addresses*
Setting of Remote
Address(Host)
IPv4* ✓ – ✓
IPv6** – ✓✓
Blank ✓✓✓
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*1If IPsec is selected for Access Control, you cannot specify in a prex length.
*2If IPsec is selected for Access Control, you can select a link-local address (fe80::) but group policy will be disabled.
*3Except IPv6 link local addresses.
References of Service Name on Group Policy
Note:
Unavailable services are displayed but cannot be selected.
Service Name Protocol type Local port
number
Remote port
number
Features controlled
Any – – – All services
ENPC UDP 3289 Any port Searching for a printer from
applications such as Epson Device
Admin, a printer driver and the a
scanner driver
SNMP UDP 161 Any port Acquiring and conguring of MIB from
applications such as Epson Device
Admin, the Epson printer driver and
the Epson scanner driver
LPR TCP 515 Any port Forwarding LPR data
RAW (Port9100) TCP 9100 Any port Forwarding RAW data
WSD TCP Any port 5357 Controlling WSD
WS-Discovery UDP 3702 Any port Searching for a printer from WSD
Network Scan TCP 1865 Any port Forwarding scan data from Document
Capture Pro
Network Push
Scan
TCP Any port 2968 Acquiring job information of push
scanning from Document Capture Pro
Network Push
Scan Discovery
UDP 2968 Any port Searching for a computer when push
scanning from Document Capture Pro
is executed
FTP Data (Local) TCP 20 Any port FTP server (forwarding data of FTP
printing)
FTP Control
(Local)
TCP 21 Any port FTP server (controlling FTP printing)
FTP Data
(Remote)
TCP Any port 20 FTP client (forwarding scan data and
received fax data)
However this can control only an FTP
server that uses remote port number
20.
FTP Control
(Remote)
TCP Any port 21 FTP client (controlling to forward scan
data and received fax data)
CIFS (Local) TCP 445 Any port CIFS server (Sharing a network folder)
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Service Name Protocol type Local port
number
Remote port
number
Features controlled
CIFS (Remote) TCP Any port 445 CIFS client (forwarding scan data and
received fax data to a folder)
NetBIOS Name
Service (Local)
UDP 137 Any port CIFS server (Sharing a network folder)
NetBIOS
Datagram
Service (Local)
UDP 138 Any port
NetBIOS Session
Service (Local)
TCP 139 Any port
NetBIOS Name
Service (Remote)
UDP Any port 137 CIFS client (forwarding scan data and
received fax data to a folder)
NetBIOS
Datagram
Service (Remote)
UDP Any port 138
NetBIOS Session
Service (Remote)
TCP Any port 139
HTTP (Local) TCP 80 Any port HTTP(S) server (forwarding data of
Web Cong and WSD)
HTTPS (Local) TCP 443 Any port
HTTP (Remote) TCP Any port 80 HTTP(S) client (communicating
between Epson Connect or Google
Cloud Print, rmware updating and
root certicate updating)
HTTPS (Remote) TCP Any port 443
Conguration Examples of IPsec/IP Filtering
Receiving IPsec packets only
is
example is to
congure
a default policy only.
Default Policy:
❏ IPsec/IP Filtering: Enable
❏ Access Control: IPsec
❏ Authentication Method: Pre-Shared Key
❏ Pre-Shared Key: Enter up to 127 characters.
Group Policy: Do not congure.
Receiving printing data and printer settings
is
example allows communications of printing data and printer
conguration
from
specied
services.
Default Policy:
❏ IPsec/IP Filtering: Enable
❏ Access Control: Refuse Access
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204
Group Policy:
❏ Enable this Group Policy: Check the box.
❏ Access Control: Permit Access
❏ Remote Address(Host): IP address of a client
❏ Method of Choosing Port: Service Name
❏ Service Name: Check the box of ENPC, SNMP, HTTP (Local), HTTPS (Local) and RAW (Port9100).
Receiving access from a specied IP address only
is example allows a specied IP address to access the printer.
Default Policy:
❏ IPsec/IP Filtering: Enable
❏ Access Control:Refuse Access
Group Policy:
❏ Enable this Group Policy: Check the box.
❏ Access Control: Permit Access
❏ Remote Address(Host): IP address of an administrator’s client
Note:
Regardless of policy conguration, the client will be able to access and congure the printer.
Conguring a Certicate for IPsec/IP Filtering
Congure the Client Certicate for IPsec/IP Filtering. When you set it, you can use the certicate as an
authentication method for IPsec/IP Filtering.If you want to
congure
the
certication
authority, go to CA
Certicate.
1. Access Web
Cong
and then select the Network Security tab > IPsec/IP Filtering > Client
Certicate
.
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205
2. Import the certicate in Client Certicate.
If you have already imported a certicate published by a Certication Authority in IEEE802.1X or SSL/TLS,
you can copy the certicate and use it in IPsec/IP Filtering. To copy, select the certicate from Copy From, and
then click Copy.
Related Information
& “Accessing Web Cong” on page 28
& “Obtaining a CA-signed Certicate” on page 182
Connecting the Printer to an IEEE802.1X Network
Conguring an IEEE802.1X Network
When you set IEEE802.1X to the printer, you can use it on the network connected to a RADIUS server, a LAN
switch with authentication function, or an access point.
1. Access Web Cong and then select the Network Security tab > IEEE802.1X > Basic.
2.
Enter a value for each item.
If you want to use the printer on a Wi-Fi network, click Wi - Fi S e t u p and select or enter an SSID.
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206
Note:
You can share settings between Ethernet and Wi-Fi.
3.
Click Next.
A conrmation message is displayed.
4.
Click OK.
e printer is updated.
Related Information
&
“Accessing Web Cong” on page 28
&
“IEEE802.1X Network Setting Items” on page 207
&
“Cannot Access the Printer or Scanner aer Conguring IEEE802.1X” on page 213
IEEE802.1X Network Setting Items
Items Settings and Explanation
IEEE802.1X (Wired LAN)
You can enable or disable settings of the page (IEEE802.1X > Basic) for IEEE802.1X (Wired
LAN).
IEEE802.1X (Wi-Fi) The connection status of IEEE802.1X (Wi-Fi) is displayed.
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207
Items Settings and Explanation
Connection Method The connection method of a current network is displayed.
EAP Type Select an option for an authentication method between the printer and a RADIUS server.
EAP-TLS You need to obtain and import a CA-signed certicate.
PEAP-TLS
PEAP/MSCHAPv2 You need to congure a password.
User ID Congure an ID to use for an authentication of a RADIUS server.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Password Congure a password to authenticate the printer.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters. If you are using a Windows server as a
RADIUS server, you can enter up to 127 characters.
Conrm Password Enter the password you congured for conrmation.
Server ID You can congure a server ID to authenticate with a specied RADIUS server. Authenticator
veries
whether a server ID is contained in the subject/subjectAltName
eld
of a server
certicate
that is sent from a RADIUS server or not.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Certicate Validation You can set certicate validation regardless of the authentication method. Import the
certicate in CA Certicate.
Anonymous Name
If you select PEAP-TLS or PEAP/MSCHAPv2 for Authentication Method, you can congure
an anonymous name instead of a user ID for a phase 1 of a PEAP authentication.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Encryption Strength You can select one of the followings.
High AES256/3DES
Middle AES256/3DES/AES128/RC4
Related Information
& “Conguring an IEEE802.1X Network” on page 206
Conguring a Certicate for IEEE802.1X
Congure the Client Certicate for IEEE802.1X. When you set it, you can use EAP-TLS and PEAP-TLS as an
authentication method of IEEE802.1x. If you want to congure the certication authority certicate, go to CA
Certicate.
1. Access Web
Cong
and then select the Network Security tab > IEEE802.1X > Client
Certicate
.
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208
2. Enter a certicate in the Client Certicate.
You can copy the certicate if it is published by a Certication Authority. To copy, select the certicate from
Copy From, and then click Copy.
Related Information
& “Accessing Web Cong” on page 28
& “Obtaining and Importing a CA-signed Certicate” on page 182
Checking IEEE802.1X Network Status
You can check the IEEE802.1X status by printing a network status sheet. For more information on printing a
network status sheet, see the printer's documentation.
Status ID IEEE802.1X Status
Disable IEEE802.1X feature is disable.
EAP Success IEEE802.1X authentication has succeeded and network connection is available.
Authenticating IEEE802.1X authentication has not been completed.
Cong Error Authentication has failed since the user ID has not been set.
Client Certicate Error Authentication has failed since the client certicate is out of date.
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209
Status ID IEEE802.1X Status
Timeout Error Authentication has failed since there is no answer from the RADIUS server and/or
authenticator.
User ID Error Authentication has failed since the printer's user ID and/or certicate protocol is
incorrect.
Server ID Error Authentication has failed since the server ID of the server certicate and the
server's ID do not match.
Server Certicate Error Authentication has failed since there are the following errors in the server
certicate.
❏ The server certicate is out of date.
❏ The chain of the server certicate is incorrect.
CA Certicate Error Authentication has failed since there are the following errors in a CA certicate.
❏ Specied CA certicate is incorrect.
❏ The correct CA
certicate
is not imported.
❏ CA certicate is out of date.
EAP Failure Authentication has failed since there are the following errors in the printer
settings.
❏ If EAP Type is EAP-TLS or PEAP-TLS, client certicate is incorrect or has
certain problems.
❏ If EAP Type is PEAP/MSCHAPv2, user ID or password is not correct.
Solving Problems for Advanced Security
Restoring the Security Settings
When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to
communicate with devices because of incorrect settings or trouble with the device or server. In this case, restore
the security settings in order to make settings for the device again or to allow you temporary use.
Disabling the Security Function Using the Control Panel
You can disable IPsec/IP Filtering or IEEE802.1X using the printer's control panel.
1. Select Settings > General Settings > Network Settings.
2. Select Advanced.
3. Select from the following items that you want to disable.
❏ Disable IPsec/IP Filtering
❏ Disable IEEE802.1X
4. Select Proceed on the conrmation screen.
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210
5. When a completion message is displayed, select Close.
e
screen automatically closes
aer
a
specic
length of time if you do not select Close.
Problems Using Network Security Features
Forgot a Pre–shared Key
Re-congure a pre-shared key.
To change the key, access Web Cong and select the Network Security tab > IPsec/IP Filtering > Basic > Default
Policy or Group Policy.
When you change the pre-shared key, congure the pre-shared key for computers.
Related Information
& “Accessing Web Cong” on page 28
Cannot Communicate with IPsec Communication
Specify the algorithm that the printer or the computer does not support.
e printer supports the following algorithms. Check the settings of the computer.
Security Methods Algorithms
IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*,
AES-GCM-256*, 3DES
IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH
Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH
Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH
Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*
ESP encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128, AES-GCM-192,
AES-GCM-256, 3DES
ESP authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
AH authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
*available for IKEv2 only
Related Information
& “Encrypted Communication Using IPsec/IP Filtering” on page 194
Administrator's Guide
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211
Cannot Communicate Suddenly
The IP address of the printer has been changed or cannot be used.
When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed. Disable IPsec using the printer's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the printer's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Local Address(Printer)) may not be found.
Use a static IP address.
The IP address of the computer has been changed or cannot be used.
When the IP address registered to the remote address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed.
Disable IPsec using the printer's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the printer's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Remote Address(Host)) may not be found.
Use a static IP address.
Related Information
&
“Accessing Web
Cong
” on page 28
&
“Encrypted Communication Using IPsec/IP Filtering” on page 194
Cannot Create the Secure IPP Printing Port
The correct
certicate
is not
specied
as the server
certicate
for SSL/TLS communication.
If the specied certicate is not correct, creating a port may fail. Make sure you are using the correct certicate.
The CA certicate is not imported to the computer accessing the printer.
If a CA certicate is not imported to the computer, creating a port may fail. Make sure a CA certicate is imported.
Related Information
& “Encrypted Communication Using IPsec/IP Filtering” on page 194
Cannot Connect After
Conguring
IPsec/IP Filtering
The settings of IPsec/IP Filtering are incorrect.
Disable IPsec/IP ltering from the printer’s control panel. Connect the printer and computer and make the
IPsec/IP Filtering settings again.
Related Information
& “Encrypted Communication Using IPsec/IP Filtering” on page 194
Administrator's Guide
Advanced Security Settings for Enterprise
212
Cannot Access the Printer or Scanner after Conguring IEEE802.1X
The settings of IEEE802.1X are incorrect.
Disable IEEE802.1X and Wi-Fi from the printer’s control panel. Connect the printer and a computer, and then
congure IEEE802.1X again.
Related Information
& “Conguring an IEEE802.1X Network” on page 206
Problems on Using a Digital Certicate
Cannot Import a CA-signed Certicate
CA-signed Certicate and the information on the CSR do not match.
If the CA-signed
Certicate
and CSR do not have the same information, the CSR cannot be imported. Check the
following:
❏ Are you trying to import the certicate to a device that does not have the same information?
Check the information of the CSR and then import the certicate to a device that has the same information.
❏ Did you overwrite the CSR saved into the printer
aer
sending the CSR to a
certicate
authority?
Obtain the CA-signed
certicate
again with the CSR.
CA-signed Certicate is more than 5KB.
You cannot import a CA-signed Certicate that is more than 5KB.
The password for importing the certicate is incorrect.
Enter the correct password. If you forget the password, you cannot import the
certicate.
Re-obtain the CA-signed
Certicate.
Related Information
& “Importing a CA-signed
Certicate
” on page 184
Cannot Update a Self-Signed Certicate
The Common Name has not been entered.
Common Name must be entered.
Unsupported characters have been entered to Common Name.
Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
Administrator's Guide
Advanced Security Settings for Enterprise
213
A comma or space is included in the common name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Related Information
& “Updating a Self-signed Certicate” on page 188
Cannot Create a CSR
The Common Name has not been entered.
e Common Name must be entered.
Unsupported characters have been entered to Common Name, Organization, Organizational Unit,
Locality, and State/Province.
Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the Common Name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Related Information
&
“Obtaining a CA-signed
Certicate
” on page 182
Warning Relating to a Digital Certicate Appears
Messages Cause/What to do
Enter a Server Certicate.
Cause:
You have not selected a le to import.
What to do:
Select a
le
and click Import.
CA Certicate 1 is not entered.
Cause:
CA certicate 1 is not entered and only CA certicate 2 is entered.
What to do:
Import CA certicate 1 rst.
Invalid value below.
Cause:
Unsupported characters are contained in the le path and/or password.
What to do:
Make sure that the characters are entered correctly for the item.
Administrator's Guide
Advanced Security Settings for Enterprise
214
Messages Cause/What to do
Invalid date and time.
Cause:
Date and time for the printer have not been set.
What to do:
Set date and time using Web Cong, EpsonNet Cong or the printer's control
panel.
Invalid password.
Cause:
The password set for CA certicate and entered password do not match.
What to do:
Enter the correct password.
Invalid le.
Cause:
You are not importing a certicate le in X509 format.
What to do:
Make sure that you are selecting the correct certicate sent by a trusted certicate
authority.
Cause:
The le you have imported is too large. The maximum le size is 5KB.
What to do:
If you select the correct le, the certicate might be corrupted or fabricated.
Cause:
The chain contained in the certicate is invalid.
What to do:
For more information on the certicate, see the website of the certicate
authority.
Cannot use the Server Certicates that
include more than three CA
certicates.
Cause:
The certicate le in PKCS#12 format contains more than 3 CA certicates.
What to do:
Import each certicate as converting from PKCS#12 format to PEM format, or
import the certicate le in PKCS#12 format that contains up to 2 CA certicates.
The certicate has expired. Check if the
certicate
is valid, or check the date
and time on your printer.
Cause:
The certicate is out of date.
What to do:
❏ If the certicate is out of date, obtain and import the new certicate.
❏ If the certicate is not out of date, make sure the printer's date and time are set
correctly.
Administrator's Guide
Advanced Security Settings for Enterprise
215
Messages Cause/What to do
Private key is required.
Cause:
There is no paired private key with the certicate.
What to do:
❏ If the certicate is the PEM/DER format and it is obtained from a CSR using a
computer, specify the private key
le.
❏ If the certicate is the PKCS#12 format and it is obtained from a CSR using a
computer, create a le that contains the private key.
Cause:
You have re-imported the PEM/DER certicate obtained from a CSR using Web
Cong.
What to do:
If the
certicate
is the PEM/DER format and it is obtained from a CSR using Web
Cong
, you can only import it once.
Setup failed.
Cause:
Cannot nish the conguration because the communication between the printer
and computer failed or the le cannot be read by some errors.
What to do:
After checking the
specied
le
and communication, import the
le
again.
Related Information
& “About Digital Certication” on page 181
Delete a CA-signed Certicate by Mistake
There is no backup le for the CA-signed certicate.
If you have the backup le, import the certicate again.
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again.
Create a CSR and obtain a new
certicate.
Related Information
& “Deleting a CA-signed Certicate” on page 186
& “Importing a CA-signed Certicate” on page 184
Administrator's Guide
Advanced Security Settings for Enterprise
216
… 199 …


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