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Solving Problems
Hints to Solving Problems
Checking the error message
When trouble has occurred, rst check whether there are any messages on the printer's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
Network connection report
Diagnose the network and the printer status, and then print the result.
You c a n
nd
the diagnosed error from the printer side.
Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and
ipcong.
Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Checking the Status of the Printer
To identify the cause of trouble, check the status of the printer and network.
Checking the Error Message
Checking the Error Message from Email Notication
When setting the email
notication,
check that the error message is sent from the printer.
If instructions for handling the problem are in the email notication, please follow them.
Related Information
& “Receiving Email
Notications
When Events Occur” on page 93
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Administrator's Guide
Solving Problems
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