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The time and date of sent or received fax jobs is incorrect
If the time stamps on fax jobs are incorrect, or a scheduled fax is not sent at the specified time, the product’s clock may
be running fast/slow, it may have been reset by a power failure, or the product may have been turned off for an
extended period of time. Set the correct time.
& Setup > System Administration > Common Settings > Date/Time Settings
Cannot store received faxes in an external storage device
The external storage device may be running out of memory, be write protected, or may not have the folder to save. To
create a folder to save received faxes in the device, see the following section.
& “Outputting received faxes” on page 88
You cannot save received faxes when Memory Device Interface has been disabled.
& Setup > System Administration > Printer Settings > Memory Device Interface
Faxes are sent at the wrong size
When you are using the scanner glass, make sure you have not placed the product in direct sunlight or near a light
source. The scanner glass may not detect the document correctly near a strong light.
When scanning your document on the scanner glass for faxing, you need to select the document size.
& “Fax Mode” on page 99
User’s Guide
Troubleshooting for Faxing
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