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Make sure there are no originals on the scanner glass.
If the document cover or ADF cover is open, close it and try scanning again.
Make sure you have selected either Office Mode or Professional Mode in Epson Scan.
Make sure your cables are securely connected to the product and a working electrical outlet.
If the ADF light is on and your originals are not fed, check that there is no foreign object inside the hole on the left
front corner of the scanner glass.
Using the button
Note:
Depending on the product, the scanning function may not be available when using the button.
Check if you have assigned a program to the button.
& “Epson Event Manager” on page 58
Make sure Epson Scan and Epson Event Manager are installed correctly.
If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of
the Epson Software, unblock Epson Event Manager.
& “How to unblock Epson Event Manager” on page 97
Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson
Scanner Monitor in the Applications folder and then press a button to scan.
How to unblock Epson Event Manager
A
Click Start or the start button, and then point to Control Panel.
B
Do one of the following.
Windows 7:
Select System and Security.
Windows Vista:
Select Security.
Windows XP:
Select Security Center.
C
Do one of the following.
Windows 7 and Windows Vista:
Select Allow a program through Windows Firewall.
Windows XP:
Select Windows Firewall.
User’s Guide
Troubleshooting for Scanning
97
97


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