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Note:
See the following to check your applications.
Windows 10: Right-click the start button or press and hold it, and then select Control Panel > Programs > Programs and
Features.
Win d o w s 8 . 1 / Wi n d ow s 8 : S e l e c t Desktop > Settings > Control Panel > Programs > Programs and Features.
Windows 7: Click the start button and select Control Panel > Programs > Programs and Features.
Mac OS: Select Go > Applications > EPSON Soware.
Check the following when using the scanner over a network.
Check that the Wi-Fi connection is working correctly.
Try turning the wireless router's power o and then on again.
Make sure that you select the correct scanner.
Click
Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scan Settings tab > Change to conrm or re-pair the scanner using your computer.
Make sure another computer is not connected by USB. A USB connection takes priority over a Wi-Fi
connection. If another computer is connected by USB, disconnect it.
For Mac OS users:
Make sure you select the network that has priority on your Mac OS.
Check the following when using the scanner with a USB cable.
Make sure the USB cable is securely connected to the scanner and the computer.
Use the USB cable that came with the scanner.
Connect the scanner directly to the computers USB port. e scanner may not work properly when
connected to the computer through one or more USB hubs.
Make sure the scanner is turned on.
Wait until the status light stops
ashing
indicating that the scanner is ready to scan.
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Related Information
&
“Scanning Using a Scanner Button” on page 37
&
“Installing Your Applications” on page 74
User's Guide
Solving Problems
62
62


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