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Note:
If a piece of paper gets stuck in the roller and remains inside the scanner, remove it slowly with a pair of tweezers in the
direction of the output slot. If you cannot remove it, contact your local dealer.
Do not pull the jammed paper too forcefully, otherwise the document may be damaged slightly.
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
& “Cleaning Inside the Scanner” on page 70
Scanning Takes a Long Time
When the resolution is high, scanning may take some time.
Computers with USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB
2.0 port with the scanner, make sure it meets the system requirements.
When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
Wind ow s XP :
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanning may take some time depending on the strength of the Wi-Fi signal.
When the battery is nearly empty, scanning may take some time. Charge the battery from a computer with a
USB connection.
Scanned Image Problems
Streaks Appear in the Scanned Image
Streaks may appear in the image when trash or dirt gets into the scanner.
Clean the inside of the scanner.
Remove any trash or dirt that adheres to the original.
Avoid operating the scanner in direct sunlight, otherwise streaks may appear in the image.
Related Information
& “Cleaning Inside the Scanner” on page 70
User's Guide
Solving Problems
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