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Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
Make sure there are no originals jammed in the scanner.
Make sure the scanner cover is closed.
Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
Make sure Epson Scan 2 is installed correctly.
If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
Turn o the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
& “Error Indicators” on page 13
& “Multiple Originals Are Fed” on page 69
The Scanner Does Not Turn On
Make sure the power cord is securely connected to the scanner and an electrical outlet.
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Problems Starting Scanning
Cannot Start Epson Scan 2
Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
Make sure the USB cable is securely connected to the scanner and the computer.
Use the USB cable that came with the scanner.
If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
Make sure the scanner is turned on.
User's Guide
Solving Problems
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