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Scanning Takes a Long Time
When the resolution is high, scanning may take some time.
Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
Wi nd ow s XP :
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from
the Scanner Glass
Clean the scanner glass.
Remove any trash or dirt that adheres to the original.
Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
Related Information
& “Cleaning the Scanner Glass” on page 51
Straight Lines Appear when Scanning from ADF
Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
Remove any trash or dirt that adheres to the original.
Related Information
& “Cleaning the ADF” on page 48
The Image Quality is Rough
If the resolution is low, try increasing the resolution and then scanning.
In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
User's Guide
Solving Problems
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