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Chapter 10 Troubleshooting
Clearing Jams......................................................................... 329
Avoiding Jams.................................................................... 329
Identifying the Location of Paper Jams. . . ............................................. 330
Clearing Paper Jams From the Automatic Document Feeder (ADF). ...................... 332
Clearing Paper Jams From the Front of the Printer...................................... 335
Clearing Paper Jams From the Rear of the Printer...................................... 340
Clearing Paper Jams From the Center Output Tray..................................... 342
Jam Problems.................................................................... 346
Basic Printer Problems................................................................. 347
Display Problems..................................................................... 347
Printing Problems..................................................................... 348
Print Quality Problems................................................................. 350
The Output Is Too Light........................................................... 350
Toner Smears or Print Comes Off/Stain on Back Side................................... 351
Random Spots/Blurred Images...................................................... 352
The Entire Output Is Blank......................................................... 353
Streaks Appear on the Output....................................................... 353
Mottle........................................................................... 354
Ghosting........................................................................ 354
Fog............................................................................. 355
Bead-Carry-Out (BCO)............................................................ 356
Auger Mark...................................................................... 357
Wrinkled/Stained Paper............................................................ 357
The Top Margin Is Incorrect........................................................ 358
Protrudent/Bumpy Paper........................................................... 359
Copy Problem........................................................................ 359
Copy Quality Problems................................................................. 360
Fax Problems......................................................................... 361
Scanning Problems.................................................................... 363
Scan Driver/Printer Utility Problems..................................................... 365
Other Problems....................................................................... 366
Understanding Printer Messages......................................................... 366
Contacting Service..................................................................... 377
Getting Help......................................................................... 377
LCD Panel Messages. . . . . . . ........................................................ 378
Status Monitor Alerts.............................................................. 378
Enabling the Non Genuine Toner Mode.................................................. 378
Using the Operator Panel........................................................... 378
AL-MX200 Series User’s Guide
Contents 8
8


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