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Chapter 8 Troubleshooting
Clearing Jammed Paper. ............................................................... 155
Precautions for clearing jammed paper............................................... 155
Paper Jam M (Cover M)............................................................ 156
Paper Jam L (Cover L)............................................................. 158
Paper Jam MP (MP tray)........................................................... 159
Paper Jam B (Cover B)............................................................. 161
Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E)....................... 164
Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All paper cassette)
.............................................................................. 165
Printing a Configuration Status Sheet..................................................... 166
Operational Problems.................................................................. 167
The Ready light does not turn on.................................................... 167
The printer does not print (Ready light off)............................................ 167
The Ready light is on but nothing prints.............................................. 167
The remaining service life of the consumables is not updated (Windows only)............... 168
Cannot install software or drivers.................................................... 168
Cannot access the shared printer..................................................... 168
Printout Problems..................................................................... 169
The font cannot be printed......................................................... 169
Printout is garbled................................................................ 169
The printout position is not correct.................................................. 170
Graphics do not print correctly...................................................... 170
Color Printing Problems. . . . . . .......................................................... 171
Cannot print in color.............................................................. 171
The printout color differs when printed from different printers........................... 171
The color looks different from what you see on the computer screen....................... 171
Print Quality Problems................................................................. 172
The background is dark or dirty..................................................... 172
White dots appear in the printout.................................................... 172
Vertical lines appear on the printout................................................. 172
Print quality or tone is uneven...................................................... 172
Half-tone images print unevenly..................................................... 173
Toner smudges................................................................... 173
Areas are missing in the printed image................................................ 174
Completely blank pages are output................................................... 174
The printed image is light or faint.................................................... 175
The non-printed side of the page is dirty.............................................. 175
Print quality decreased............................................................. 176
AL-C500 Series User's Guide
Contents 9
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