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Diagnosticar el problema
La solución de los problemas de la impresora es más sencilla si se realiza en dos
pasos: en primer lugar hay que diagnosticar el problema y, a continuación,
aplicar las soluciones correspondientes hasta que el problema desaparece. La
información necesaria para diagnosticar los problemas más comunes se da
mediante los indicadores del panel de control de la impresora y mediante la
utilidad Status Monitor2 (sólo Windows’95) y Status Monitor (sólo Macin-
tosh). Además, también puede determinar si el problema está en la impresora o
en el ordenador ejecutando una comprobación del funcionamiento de la impre-
sora.
En la sección ‘‘Problemas y Soluciones’’, más adelante en este mismo Capítulo,
podrá encontrar las causas y soluciones a problemas específicos de la impresora.
Utilice la información que se da en este Capítulo para localizar el origen del
problema y, a continuación aplique las soluciones recomendadas hasta solu-
cionar el problema.
Indicadores de error
Es posible identificar muchos problemas comunes de la impresora con los
indicadores del panel de control. Si la impresora deja de funcionar y los
indicadores se iluminan o parpadean, utilice la siguiente tabla de patrones de
indicadores del panel para diagnosticar el problema y, a continuación aplique
las medidas correctivas recomendadas.
8 - 2 Solucionar problemas
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