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Problem Solver
Error Messages on the LCD Panel
Error messages
Messages are either status messages or error messages. Many common printer problems can be identified by the
lights and messages on the LCD panel. See the following messages to solve problems.
Error messages related to paper
Error messages Description What to do
PAPER OUT
LOAD PAPER
No paper is loaded in the
printer.
Load paper correctly.
See “Using Roll Paper” on page 32
See “Using Cut Sheet Media” on page 38
The button has been
pressed without paper set
in the printer.
Press the button to release the paper presser, and
then load the paper.
The paper runs out while
printing is in progress.
Press the button to release the paper presser, and
then remove the printed paper. Then, load a new paper.
PAPER RELEASED
LOAD PAPER
The paper presser is
released and paper can be
loaded.
Load the paper, and then press the button.
PAPER SKEW
LOAD PAPER PROPERLY
The paper is not loaded
straight.
Printouts may not be printed in the printable area
correctly. Check the print results.
Press the
button to release the paper presser,
and then load the paper straight.
See “Using Roll Paper” on page 32
See “Using Cut Sheet Media” on page 38
PAPER SETTING ERROR
CHECK THE PAPER SOURCE IN THE
DRIVER SETTINGS AND LOAD
PAPER CORRECTLY
Paper feed settings
between the print data
and the printer’s control
panel do not match.
Check the settings on the printer's control panel and
the loaded paper, and then load the paper correctly.
PAPER CUT ERROR
REMOVE UNCUT PAPER
Roll Paper is not cut
correctly.
Press the button to release the paper presser,
and open the front cover. Then remove the uncut
paper.
See “Feeding or ejecting troubles” on page
102
Paper cutter may be dull. Replace the paper cutter.
See “Replacing the Cutter” on page 71
CUTTER UNIT NEARING END OF
SERVICE LIFE. RECOMMEND
REPLACING THE CUTTER UNIT
Paper cutter may be dull. Replace the paper cutter.
See “Replacing the Cutter” on page 71
Epson Stylus Pro WT7900/7910 User’s Guide
Problem Solver
88
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